thucdangvan020999/angry_customer_dataset5 · Datasets at Hugging Face

id stringlengths 9 16	audio_length_s float32 4.56 18.9	angry_comment stringlengths 69 280	calm_response stringlengths 183 363	category stringclasses 12 values
sale_0000	10.512	I've been waiting for my order for THREE WEEKS now and there's STILL no sign of it! This is COMPLETELY unacceptable customer service! Do you people even CARE about your customers at all?!	I understand your frustration with the delay in your order, and I'm truly sorry for this experience. I'd feel concerned too in your situation. Let me check the status right away and find the fastest solution for you. Your satisfaction is important to us. <panicky>	sale
sale_0001	11.568	Your website is ABSOLUTELY USELESS! I've tried to place an order SEVEN TIMES and it keeps crashing at checkout! How do you expect people to buy your products when you can't even maintain a functioning website?!	I'm sorry to hear you're having trouble with our website. That must be incredibly frustrating. Thank you for your patience and for bringing this to our attention. I'd be happy to help place your order directly through this chat, or I can report the technical issue to our team while finding an alternative solution for you. <panicky>	sale
sale_0002	13.848	The product I received is NOTHING like what was advertised! The quality is TERRIBLE and it doesn't even have half the features mentioned in the description! This is FALSE ADVERTISING and I demand a full refund IMMEDIATELY!	I'm truly sorry about this discrepancy between the product you received and what was advertised. Your disappointment is completely understandable. I'd like to make this right for you. I'll process your refund request right away and would appreciate any specific details about the missing features to help us improve our product descriptions. <panicky>	sale
sale_0003	14.568	I've been transferred between FIVE different departments and had to repeat my issue EVERY SINGLE TIME! Does ANYBODY in your company actually know what they're doing?! This is the WORST customer service I've ever experienced!	I sincerely apologize for the frustrating experience you've had being transferred multiple times. You shouldn't have to repeat yourself like that. I understand how valuable your time is. I'm here to help you now, and I promise to stay with your case until it's resolved. Could you share your concern with me once more? I'm giving you my full attention. <panicky>	sale
sale_0004	11.952	Your delivery driver left my package in the RAIN when I specifically left instructions to place it under the covered porch! Everything is SOAKED and RUINED! Who's going to pay for this DAMAGE?!	I'm so sorry about what happened with your delivery. That must be incredibly disappointing to find your items damaged after waiting for them. Your instructions should have been followed. I'll immediately start the process for replacement items and look into what happened with the delivery. Your experience matters to us, and we want to make this right. <panicky>	sale
financial_0000	10.008	I've been waiting for my tax refund for THREE WEEKS now and ABSOLUTELY NOTHING has happened! This is my MONEY we're talking about and I NEED IT NOW!	I understand your concern about your tax refund delay. Let me check the status for you right away and see what might be causing this wait. Tax refunds typically process within 21 days, but certain factors can extend this timeframe. <panicky>	financial
financial_0001	12.264	This investment portfolio you recommended has LOST me 15% in just TWO MONTHS! How DARE you call yourself a financial advisor when all you've done is DESTROY my retirement savings?!	I sincerely apologize for your portfolio's disappointing performance. Market fluctuations can be concerning, especially regarding retirement funds. Let's review your investment strategy together and discuss options that might better align with your risk tolerance and financial goals. <panicky>	financial
financial_0002	13.056	I've been transferred between FOUR different departments and spent ONE HOUR explaining my situation over and over! Can ANYONE at this bank actually help me with this simple transaction?!	I'm sorry you've been transferred multiple times. That's certainly frustrating. I'll be your dedicated point of contact now, and I promise to resolve your transaction issue without any further transfers. Could you please share the details with me once more? <panicky>	financial
financial_0003	10.32	My credit score dropped FIFTY POINTS after you INCORRECTLY reported a late payment that I have PROOF I made on time! This is RUINING my chances of getting a mortgage!	I apologize for this reporting error and understand how important your credit score is, especially when applying for a mortgage. I'll investigate this immediately and expedite the correction process with the credit bureaus. Would you please share the payment confirmation you mentioned? <panicky>	financial
financial_0004	7.368	The maintenance fees on this account have TRIPLED without ANY notification! You've been silently STEALING money from me for MONTHS now!	I understand your concern about the increased maintenance fees. This shouldn't have happened without proper notification. I'll review your account history right away, verify when these changes occurred, and determine what solutions we can offer, including possible fee reversals. <panicky>	financial
healthcare_0000	8.016	My insurance claim has been PENDING for THREE MONTHS and I'm still waiting for a response! This is absolutely UNACCEPTABLE!	I understand your frustration with the delay in processing your claim. Let me look into this immediately and see what's causing the hold-up. May I have your claim number so I can access your specific case? <panicky>	healthcare
healthcare_0001	7.512	I've been on hold for OVER AN HOUR just to speak to someone about my medication! Do you have ANY idea how FRUSTRATING this is?!	I sincerely apologize for the long wait time. That's certainly not the experience we want for you. I'm here now and ready to help with your medication concerns. What specific information do you need today? <panicky>	healthcare
healthcare_0002	7.248	This is the FOURTH TIME I've had to call about getting my prescription refilled! Why is your system so INCOMPETENT?!	I'm truly sorry you've had to call multiple times about your refill. That must be incredibly frustrating. Let's resolve this today once and for all. Could you please share your prescription details so I can ensure it gets processed correctly? <panicky>	healthcare
healthcare_0003	7.656	Your billing department charged me TRIPLE what my doctor said this procedure would cost! I demand an explanation RIGHT NOW!	I completely understand your concern about the unexpected charges. That would upset anyone. Let's review your bill together line by line so I can explain each charge and investigate any possible errors. <panicky>	healthcare
healthcare_0004	9.456	My appointment was CONFIRMED for 2:00 PM but your receptionist is telling me the doctor won't see me until 4:00 PM! I've taken time off work for this!	I apologize for this scheduling confusion and the inconvenience it's causing you, especially after taking time off work. Let me speak with our scheduling team immediately to see if we can find a solution that respects your time. <panicky>	healthcare
immigration_0000	4.56	I've been waiting for my visa approval for THREE MONTHS now! What's taking so long?!	I understand your frustration with the timeline. Let me check your application status right away to provide you with accurate information. Processing times can vary, but I'll see exactly where yours stands and what we can do. <panicky>	immigration
immigration_0001	4.656	This is the FOURTH time I've submitted these documents! Why do you keep LOSING them?!	I apologize for this frustrating experience. Let me verify what documents we have on file and what might be missing. I'll make sure to track your submission carefully this time and provide you with a confirmation number. <panicky>	immigration
immigration_0002	6.36	Your website CRASHED while I was uploading my documents and now I have to start ALL OVER AGAIN!	That must be incredibly frustrating. I'm sorry about the technical difficulties. Let me help you complete this process, and I can note in your file what happened to ensure nothing is counted against your timeline. <panicky>	immigration
immigration_0003	5.4	I paid the EXPEDITED fee and you're telling me it's STILL going to take another month?!	I understand your concern about the timeline after paying for expedited processing. Let me look into your specific case to verify the current status and expected completion date. There may be additional options we can explore. <panicky>	immigration
immigration_0004	5.4	The information your agent gave me last week is COMPLETELY different from what you're telling me now!	I apologize for the inconsistent information. That's certainly confusing and frustrating. Let me clarify the correct details for your situation and make a note in your file to ensure everyone provides consistent guidance going forward. <panicky>	immigration
travel_0000	9.36	I've been waiting on hold for TWO HOURS trying to reach someone about my canceled flight and you have the AUDACITY to tell me there's nothing you can do?!	I understand your frustration with the long wait time and flight cancellation. Let me look into available alternatives right away. Could you please share your booking reference so I can assist you properly? <panicky>	travel
travel_0001	14.568	My ENTIRE vacation is RUINED because your agency booked me into a hotel that doesn't even EXIST! I want a FULL refund and compensation for all the taxi fares I wasted trying to find this PHANTOM accommodation!	I'm truly sorry about this unfortunate situation with your hotel booking. I'll immediately work to find you alternative accommodation and process a refund for the incorrect booking. Let's also address the additional expenses you've incurred. <panicky>	travel
travel_0002	7.968	This is the FOURTH time my flight has been rescheduled in TWO DAYS! I'm going to MISS my daughter's wedding because of your INCOMPETENCE!	I sincerely apologize for the multiple flight changes affecting such an important event. Let me prioritize finding you the most reliable route to reach your destination in time for your daughter's wedding. <panicky>	travel
travel_0003	12.72	You charged me THREE THOUSAND dollars for a 'luxury' cruise that turned out to be an OVERCROWDED nightmare with BROKEN facilities and TERRIBLE food! I demand a COMPLETE refund!	I'm very sorry to hear your cruise experience fell so far below expectations. I'll document all the issues you've mentioned and escalate this to our customer relations team to process an appropriate refund. <panicky>	travel
travel_0004	11.712	My family is stranded in a FOREIGN COUNTRY because YOUR AGENCY gave us the WRONG visa information! Now we're facing DEPORTATION and THOUSANDS in emergency flight costs!	This is indeed a serious situation, and I apologize for the incorrect visa guidance. Let me connect you with our emergency travel support team who can provide immediate assistance with immigration authorities and arrange alternative travel plans. <panicky>	travel
booking_0000	14.952	I've been waiting for my refund for THREE ENTIRE WEEKS now and NOBODY at your company seems to care that you're holding onto MY money! This is absolutely UNACCEPTABLE, and I want my money back in my account TODAY or I'm filing a complaint with consumer protection!	I completely understand your frustration about the delayed refund. I'd feel the same way. Let me look into the status of your refund right away and expedite this for you. Could you please share your order number so I can resolve this immediately? <panicky>	booking
booking_0001	18.864	This product I purchased last week is COMPLETELY defective and practically FALLING APART after minimal use! I spent good money on what was advertised as a QUALITY item and instead received this GARBAGE! I demand an immediate replacement with overnight shipping at ZERO cost to me!	I'm truly sorry to hear about the quality issues with your product. That's certainly not the experience we want for you. I'd be happy to arrange a replacement right away with expedited shipping at no cost. May I have your order details to process this for you immediately? <panicky>	booking
booking_0002	16.416	I have been on hold for FORTY-FIVE MINUTES just trying to speak to a REAL PERSON about a simple booking issue! Do you have ANY idea how VALUABLE my time is?! This is the most RIDICULOUS example of customer service I have EVER experienced in my ENTIRE life!	I sincerely apologize for the long wait time you experienced. You're right - your time is valuable, and that wait is unacceptable. I'm here now and fully focused on resolving your booking issue as quickly as possible. Please share the details, and I'll take care of this right away. <panicky>	booking
booking_0003	15.96	Your delivery driver just THREW my package onto my porch from the SIDEWALK and now half the contents are SHATTERED! I have it all on my security camera, and I demand FULL compensation for everything PLUS the time I've wasted dealing with this DISASTER!	I'm deeply sorry about what happened with your delivery. That handling of your package is completely unacceptable. I'd like to make this right immediately with a full refund and compensation for your trouble. Could you share your order number, and if possible, the video footage to help us address this with our delivery team? <panicky>	booking
booking_0004	16.511999	I made a reservation THREE MONTHS ago and confirmed it TWICE, but now your staff is telling me there's NO RECORD of it and you're completely BOOKED! I planned this entire trip around this reservation, and now you've RUINED my vacation with your INCOMPETENCE!	I understand how incredibly frustrating and disappointing this situation is. A confirmed reservation should absolutely be honored. Let me investigate this immediately to find your booking in our system or find an alternative solution for you. Could you share when you made the reservation and any confirmation numbers you received? <panicky>	booking
government_0000	7.512	I've been waiting for FOUR HOURS to get this simple document processed! This is an ABSOLUTE DISGRACE to public service!	I sincerely apologize for the long wait time you've experienced today. I understand your frustration and would like to help process your document as quickly as possible now. Could you please share your reference number with me? <panicky>	government
government_0001	7.8	My tax refund is TWO MONTHS late and nobody can tell me WHERE MY MONEY IS! This is DAYLIGHT ROBBERY by the government!	I understand your concern about your delayed refund. This must be quite frustrating for you. Let me look into the status of your return right away and provide you with specific information about when you can expect to receive your funds. <panicky>	government
government_0002	7.92	Your website is COMPLETELY UNUSABLE! I've tried FIVE DIFFERENT browsers and NONE of them work to submit this mandatory form!	Thank you for bringing this technical issue to our attention. I apologize for the inconvenience this has caused. I'd be happy to help you submit your information through an alternative method while our IT team addresses the website problem. <panicky>	government
government_0003	7.056	This is the THIRD time I've submitted these documents and you keep LOSING them! How INCOMPETENT can one department be?!	I'm truly sorry to hear about your repeated submission issues. That must be incredibly frustrating. Let me personally ensure your documents are properly received and processed this time, and provide you with a confirmation number for your records. <panicky>	government
government_0004	6.216	Your office sent me CONTRADICTORY instructions and now I might face a PENALTY because of YOUR mistake!	I apologize for the confusion caused by our instructions. You shouldn't have to face penalties due to unclear guidance from our office. Let me review your situation and take steps to ensure no penalties are applied while we resolve this misunderstanding. <panicky>	government
general_0000	10.416	I've been waiting for my package for THREE WEEKS now and your tracking system says it's 'in transit' but NOTHING has changed! This is OUTRAGEOUS!	I understand your frustration with the delayed package. Let me look into the exact status right away and see what's causing this delay. Could you please share your order number so I can provide you with specific information? <panicky>	general
general_0001	9.648	Your website CRASHED in the middle of my purchase and now I've been charged TWICE but received NOTHING! FIX THIS IMMEDIATELY!	I'm very sorry about the technical issue you experienced. That must be frustrating. I'd be happy to help resolve the duplicate charge. Could you please provide your order details so I can investigate this for you right away? <panicky>	general
general_0002	7.968	This is the FOURTH time I've called about the same issue and NOBODY seems to know what they're doing! Do you people even TALK to each other?!	I apologize for the repeated inconvenience. It's understandable you're frustrated after multiple calls. I'm going to personally review your case history and make sure we resolve this properly today. Could you please share the details of your previous interactions? <panicky>	general
general_0003	8.76	The quality of this product is ABSOLUTELY DISGRACEFUL! It broke after TWO DAYS of normal use! What kind of SCAM are you running here?!	I'm truly sorry to hear about your experience with our product. That's certainly not the quality we aim to deliver. I'd like to make this right for you with either a replacement or refund, whichever you prefer. Could you share some details about how it malfunctioned? <panicky>	general
general_0004	8.856	Your delivery driver literally THREW my package over the fence and SHATTERED everything inside! I have it on camera and demand COMPENSATION!	I'm deeply sorry about how your package was handled. That's completely unacceptable. I'd like to see the footage if possible and immediately process compensation for the damaged items. Please share your order details so we can resolve this properly. <panicky>	general
bank_0000	7.656	I've been waiting for my fund transfer for FIVE DAYS now! This is COMPLETELY unacceptable for a bank of your size!	I understand your frustration with the delay. Let me check the status of your transfer right away and see what's causing this issue. Could you please provide your reference number so I can investigate this immediately for you? <panicky>	bank
bank_0001	8.856	Your mobile app is WORTHLESS! It crashes EVERY SINGLE TIME I try to pay my bills! How is this acceptable in 2025?!	I apologize for the trouble you're experiencing with our mobile app. Technical difficulties can be incredibly frustrating. I'd be happy to help troubleshoot this issue or process your payment through another channel while our team addresses the app problem. <panicky>	bank
bank_0002	7.704	This is the THIRD TIME I've been charged maintenance fees after you PROMISED they would be waived! I'm ready to CLOSE my account TODAY!	I sincerely apologize for the recurring fee issue. That must be incredibly frustrating. Let me review your account details and ensure all fee waivers are properly applied. If fees were charged incorrectly, I'll process a refund today and make sure this doesn't happen again. <panicky>	bank
bank_0003	8.208	I've been on hold for FORTY-FIVE minutes just to be transferred to the WRONG department AGAIN! Does ANYONE at this bank know what they're doing?!	I'm truly sorry about your experience with our phone system and the long wait time. That's not the service we aim to provide. I'm here now and committed to resolving your issue without transferring you elsewhere. How may I assist you today? <panicky>	bank
bank_0004	8.616	Your ATM SWALLOWED my card and now you're telling me it will take TEN business days to get a replacement?! I'm traveling TOMORROW!	I understand this is an urgent situation, especially with your upcoming travel. While our standard process takes time, let me see what we can do to expedite a replacement card for you. We also have some digital banking options that might help in the meantime. <panicky>	bank
police_0000	5.4	I've been waiting for over TWO HOURS for someone to address my complaint, and NOBODY seems to care!	I understand your frustration with the wait time. I'm here now to help resolve your concern as quickly as possible. Could you please share the specific details about your complaint? <panicky>	police
police_0001	5.448	Your system COMPLETELY deleted my account without ANY warning! I've lost YEARS of data!	I sincerely apologize for this concerning situation. I'm here to help recover your account and data if possible. Let's work through this step by step to understand what happened. <panicky>	police
police_0002	4.704	This is the FOURTH time I've explained my situation and NOBODY is listening to me!	I apologize that you've had to repeat yourself multiple times. I'm listening carefully now. To ensure I fully understand, could you please share your situation once more? I'll take detailed notes. <panicky>	police
police_0003	5.52	I paid PREMIUM prices for this service and it's ABSOLUTELY worthless!	I understand your disappointment with the service quality, especially considering the premium you paid. I'd like to understand specifically what aspects fell short of your expectations so we can address them properly. <panicky>	police
police_0004	5.568	Your company PROMISED delivery by yesterday and my package is NOWHERE to be found!	I understand how frustrating delayed deliveries can be, especially when you were expecting it yesterday. Let me look up your tracking information right away to locate your package. <panicky>	police
restaurant_0000	6.912	I've been waiting for my food for over 45 MINUTES! This is ABSOLUTELY UNACCEPTABLE for a Tuesday lunch!	I sincerely apologize for the long wait time. I understand how frustrating this must be. Let me check on your order status immediately and see how we can expedite it for you. <panicky>	restaurant
restaurant_0001	8.112	This steak is RAW! I asked for medium-well and this is practically STILL MOVING! I want to speak to a manager RIGHT NOW!	I'm truly sorry your steak wasn't prepared to your specifications. I'd be disappointed too. I'll gladly have the chef prepare a new one exactly as you'd like, and I'll get the manager for you right away. <panicky>	restaurant
restaurant_0002	5.712	There's a HAIR in my soup! This is DISGUSTING! I'm never coming back to this place again!	I deeply apologize for this unfortunate experience. I completely understand your concern. Please allow me to replace your dish immediately and have our manager speak with you about how we can make this right. <panicky>	restaurant
restaurant_0003	8.112	We made a RESERVATION three weeks ago and you're telling me you don't HAVE IT?! We have SIX people waiting outside in the RAIN!	I understand how upsetting this situation is, especially with your guests waiting outside. Let me look through our system again and see what arrangements we can make to accommodate your party as quickly as possible. <panicky>	restaurant
restaurant_0004	6.168	The service here is PATHETIC! I've been trying to get someone's attention for TWENTY MINUTES just to get the check!	I apologize for the delay in service. You deserve prompt attention, and we've clearly fallen short. I'll bring your check right away and ensure you have everything you need. <panicky>	restaurant
insurance_0000	8.256	It's been THREE WEEKS since I filed my claim and I haven't heard ANYTHING back! Do you people even CARE about your customers?!	I understand your frustration with the delay, and I apologize for this experience. Let me check the status of your claim right now and provide you with an update. Claims typically process within 7-10 business days, so I'd be happy to investigate what's causing this delay. <panicky>	insurance
insurance_0001	10.2	Your company DENIED my perfectly legitimate claim after I've been paying premiums for FIFTEEN YEARS without EVER filing a claim before! This is HIGHWAY ROBBERY!	I can hear how upsetting this situation is, especially given your long history with us. Claim denials can be confusing and frustrating. I'd like to review the details of your case thoroughly and explain the specific reasons for the decision, as well as discuss any appeal options available to you. <panicky>	insurance
insurance_0002	11.4	The adjuster who came to my house was COMPLETELY INCOMPETENT! He spent TEN MINUTES looking at major damage and claimed it was 'pre-existing'! This is OUTRAGEOUS!	I'm truly sorry to hear about your experience with our adjuster. You deserve a thorough and fair assessment. I'll arrange for a different adjuster to conduct a second evaluation, and I'll note your concerns in detail so we can address them properly. <panicky>	insurance
insurance_0003	8.952	Your website CRASHED while I was in the middle of filing my claim and now I have to start ALL OVER AGAIN! Why can't you people get ANYTHING right?!	That must have been incredibly frustrating, and I apologize for the technical difficulties you experienced. I can help you complete your claim right now over the phone so you don't have to redo everything yourself. We're also documenting these technical issues to improve our systems. <panicky>	insurance
insurance_0004	10.2	I've been paying for 'comprehensive coverage' for YEARS and now you're telling me this $5,000 repair isn't covered?! What kind of SCAM are you running here?!	I understand how confusing insurance terms can be, and I'm sorry for this misunderstanding about your coverage. Let me review your policy details with you and explain exactly what your comprehensive coverage includes, and we can discuss whether there are any other coverage options that might apply to your situation. <panicky>	insurance

sale_0000

10.512

I've been waiting for my order for THREE WEEKS now and there's STILL no sign of it! This is COMPLETELY unacceptable customer service! Do you people even CARE about your customers at all?!

I understand your frustration with the delay in your order, and I'm truly sorry for this experience. I'd feel concerned too in your situation. Let me check the status right away and find the fastest solution for you. Your satisfaction is important to us. <panicky>

sale

sale_0001

11.568

Your website is ABSOLUTELY USELESS! I've tried to place an order SEVEN TIMES and it keeps crashing at checkout! How do you expect people to buy your products when you can't even maintain a functioning website?!

I'm sorry to hear you're having trouble with our website. That must be incredibly frustrating. Thank you for your patience and for bringing this to our attention. I'd be happy to help place your order directly through this chat, or I can report the technical issue to our team while finding an alternative solution for you. <panicky>

sale

sale_0002

13.848

The product I received is NOTHING like what was advertised! The quality is TERRIBLE and it doesn't even have half the features mentioned in the description! This is FALSE ADVERTISING and I demand a full refund IMMEDIATELY!

I'm truly sorry about this discrepancy between the product you received and what was advertised. Your disappointment is completely understandable. I'd like to make this right for you. I'll process your refund request right away and would appreciate any specific details about the missing features to help us improve our product descriptions. <panicky>

sale

sale_0003

14.568

I've been transferred between FIVE different departments and had to repeat my issue EVERY SINGLE TIME! Does ANYBODY in your company actually know what they're doing?! This is the WORST customer service I've ever experienced!

I sincerely apologize for the frustrating experience you've had being transferred multiple times. You shouldn't have to repeat yourself like that. I understand how valuable your time is. I'm here to help you now, and I promise to stay with your case until it's resolved. Could you share your concern with me once more? I'm giving you my full attention. <panicky>

sale

sale_0004

11.952

Your delivery driver left my package in the RAIN when I specifically left instructions to place it under the covered porch! Everything is SOAKED and RUINED! Who's going to pay for this DAMAGE?!

I'm so sorry about what happened with your delivery. That must be incredibly disappointing to find your items damaged after waiting for them. Your instructions should have been followed. I'll immediately start the process for replacement items and look into what happened with the delivery. Your experience matters to us, and we want to make this right. <panicky>

sale

financial_0000

10.008

I've been waiting for my tax refund for THREE WEEKS now and ABSOLUTELY NOTHING has happened! This is my MONEY we're talking about and I NEED IT NOW!

I understand your concern about your tax refund delay. Let me check the status for you right away and see what might be causing this wait. Tax refunds typically process within 21 days, but certain factors can extend this timeframe. <panicky>

financial

financial_0001

12.264

This investment portfolio you recommended has LOST me 15% in just TWO MONTHS! How DARE you call yourself a financial advisor when all you've done is DESTROY my retirement savings?!

I sincerely apologize for your portfolio's disappointing performance. Market fluctuations can be concerning, especially regarding retirement funds. Let's review your investment strategy together and discuss options that might better align with your risk tolerance and financial goals. <panicky>

financial

financial_0002

13.056

I've been transferred between FOUR different departments and spent ONE HOUR explaining my situation over and over! Can ANYONE at this bank actually help me with this simple transaction?!

I'm sorry you've been transferred multiple times. That's certainly frustrating. I'll be your dedicated point of contact now, and I promise to resolve your transaction issue without any further transfers. Could you please share the details with me once more? <panicky>

financial

financial_0003

10.32

My credit score dropped FIFTY POINTS after you INCORRECTLY reported a late payment that I have PROOF I made on time! This is RUINING my chances of getting a mortgage!

I apologize for this reporting error and understand how important your credit score is, especially when applying for a mortgage. I'll investigate this immediately and expedite the correction process with the credit bureaus. Would you please share the payment confirmation you mentioned? <panicky>

financial

financial_0004

7.368

The maintenance fees on this account have TRIPLED without ANY notification! You've been silently STEALING money from me for MONTHS now!

I understand your concern about the increased maintenance fees. This shouldn't have happened without proper notification. I'll review your account history right away, verify when these changes occurred, and determine what solutions we can offer, including possible fee reversals. <panicky>

financial

healthcare_0000

8.016

My insurance claim has been PENDING for THREE MONTHS and I'm still waiting for a response! This is absolutely UNACCEPTABLE!

I understand your frustration with the delay in processing your claim. Let me look into this immediately and see what's causing the hold-up. May I have your claim number so I can access your specific case? <panicky>

healthcare

healthcare_0001

7.512

I've been on hold for OVER AN HOUR just to speak to someone about my medication! Do you have ANY idea how FRUSTRATING this is?!

I sincerely apologize for the long wait time. That's certainly not the experience we want for you. I'm here now and ready to help with your medication concerns. What specific information do you need today? <panicky>

healthcare

healthcare_0002

7.248

This is the FOURTH TIME I've had to call about getting my prescription refilled! Why is your system so INCOMPETENT?!

I'm truly sorry you've had to call multiple times about your refill. That must be incredibly frustrating. Let's resolve this today once and for all. Could you please share your prescription details so I can ensure it gets processed correctly? <panicky>

healthcare

healthcare_0003

7.656

Your billing department charged me TRIPLE what my doctor said this procedure would cost! I demand an explanation RIGHT NOW!

I completely understand your concern about the unexpected charges. That would upset anyone. Let's review your bill together line by line so I can explain each charge and investigate any possible errors. <panicky>

healthcare

healthcare_0004

9.456

My appointment was CONFIRMED for 2:00 PM but your receptionist is telling me the doctor won't see me until 4:00 PM! I've taken time off work for this!

I apologize for this scheduling confusion and the inconvenience it's causing you, especially after taking time off work. Let me speak with our scheduling team immediately to see if we can find a solution that respects your time. <panicky>

healthcare

immigration_0000

4.56

I've been waiting for my visa approval for THREE MONTHS now! What's taking so long?!

I understand your frustration with the timeline. Let me check your application status right away to provide you with accurate information. Processing times can vary, but I'll see exactly where yours stands and what we can do. <panicky>

immigration

immigration_0001

4.656

This is the FOURTH time I've submitted these documents! Why do you keep LOSING them?!

I apologize for this frustrating experience. Let me verify what documents we have on file and what might be missing. I'll make sure to track your submission carefully this time and provide you with a confirmation number. <panicky>

immigration

immigration_0002

6.36

Your website CRASHED while I was uploading my documents and now I have to start ALL OVER AGAIN!

That must be incredibly frustrating. I'm sorry about the technical difficulties. Let me help you complete this process, and I can note in your file what happened to ensure nothing is counted against your timeline. <panicky>

immigration

immigration_0003

5.4

I paid the EXPEDITED fee and you're telling me it's STILL going to take another month?!

I understand your concern about the timeline after paying for expedited processing. Let me look into your specific case to verify the current status and expected completion date. There may be additional options we can explore. <panicky>

immigration

immigration_0004

5.4

The information your agent gave me last week is COMPLETELY different from what you're telling me now!

I apologize for the inconsistent information. That's certainly confusing and frustrating. Let me clarify the correct details for your situation and make a note in your file to ensure everyone provides consistent guidance going forward. <panicky>

immigration

travel_0000

9.36

I've been waiting on hold for TWO HOURS trying to reach someone about my canceled flight and you have the AUDACITY to tell me there's nothing you can do?!

I understand your frustration with the long wait time and flight cancellation. Let me look into available alternatives right away. Could you please share your booking reference so I can assist you properly? <panicky>

travel

travel_0001

14.568

My ENTIRE vacation is RUINED because your agency booked me into a hotel that doesn't even EXIST! I want a FULL refund and compensation for all the taxi fares I wasted trying to find this PHANTOM accommodation!

I'm truly sorry about this unfortunate situation with your hotel booking. I'll immediately work to find you alternative accommodation and process a refund for the incorrect booking. Let's also address the additional expenses you've incurred. <panicky>

travel

travel_0002

7.968

This is the FOURTH time my flight has been rescheduled in TWO DAYS! I'm going to MISS my daughter's wedding because of your INCOMPETENCE!

I sincerely apologize for the multiple flight changes affecting such an important event. Let me prioritize finding you the most reliable route to reach your destination in time for your daughter's wedding. <panicky>

travel

travel_0003

12.72

You charged me THREE THOUSAND dollars for a 'luxury' cruise that turned out to be an OVERCROWDED nightmare with BROKEN facilities and TERRIBLE food! I demand a COMPLETE refund!

I'm very sorry to hear your cruise experience fell so far below expectations. I'll document all the issues you've mentioned and escalate this to our customer relations team to process an appropriate refund. <panicky>

travel

travel_0004

11.712

My family is stranded in a FOREIGN COUNTRY because YOUR AGENCY gave us the WRONG visa information! Now we're facing DEPORTATION and THOUSANDS in emergency flight costs!

This is indeed a serious situation, and I apologize for the incorrect visa guidance. Let me connect you with our emergency travel support team who can provide immediate assistance with immigration authorities and arrange alternative travel plans. <panicky>

travel

booking_0000

14.952

I've been waiting for my refund for THREE ENTIRE WEEKS now and NOBODY at your company seems to care that you're holding onto MY money! This is absolutely UNACCEPTABLE, and I want my money back in my account TODAY or I'm filing a complaint with consumer protection!

I completely understand your frustration about the delayed refund. I'd feel the same way. Let me look into the status of your refund right away and expedite this for you. Could you please share your order number so I can resolve this immediately? <panicky>

booking

booking_0001

18.864

This product I purchased last week is COMPLETELY defective and practically FALLING APART after minimal use! I spent good money on what was advertised as a QUALITY item and instead received this GARBAGE! I demand an immediate replacement with overnight shipping at ZERO cost to me!

I'm truly sorry to hear about the quality issues with your product. That's certainly not the experience we want for you. I'd be happy to arrange a replacement right away with expedited shipping at no cost. May I have your order details to process this for you immediately? <panicky>

booking

booking_0002

16.416

I have been on hold for FORTY-FIVE MINUTES just trying to speak to a REAL PERSON about a simple booking issue! Do you have ANY idea how VALUABLE my time is?! This is the most RIDICULOUS example of customer service I have EVER experienced in my ENTIRE life!

I sincerely apologize for the long wait time you experienced. You're right - your time is valuable, and that wait is unacceptable. I'm here now and fully focused on resolving your booking issue as quickly as possible. Please share the details, and I'll take care of this right away. <panicky>

booking

booking_0003

15.96

Your delivery driver just THREW my package onto my porch from the SIDEWALK and now half the contents are SHATTERED! I have it all on my security camera, and I demand FULL compensation for everything PLUS the time I've wasted dealing with this DISASTER!

I'm deeply sorry about what happened with your delivery. That handling of your package is completely unacceptable. I'd like to make this right immediately with a full refund and compensation for your trouble. Could you share your order number, and if possible, the video footage to help us address this with our delivery team? <panicky>

booking

booking_0004

16.511999

I made a reservation THREE MONTHS ago and confirmed it TWICE, but now your staff is telling me there's NO RECORD of it and you're completely BOOKED! I planned this entire trip around this reservation, and now you've RUINED my vacation with your INCOMPETENCE!

I understand how incredibly frustrating and disappointing this situation is. A confirmed reservation should absolutely be honored. Let me investigate this immediately to find your booking in our system or find an alternative solution for you. Could you share when you made the reservation and any confirmation numbers you received? <panicky>

booking

government_0000

7.512

I've been waiting for FOUR HOURS to get this simple document processed! This is an ABSOLUTE DISGRACE to public service!

I sincerely apologize for the long wait time you've experienced today. I understand your frustration and would like to help process your document as quickly as possible now. Could you please share your reference number with me? <panicky>

government

government_0001

7.8

My tax refund is TWO MONTHS late and nobody can tell me WHERE MY MONEY IS! This is DAYLIGHT ROBBERY by the government!

I understand your concern about your delayed refund. This must be quite frustrating for you. Let me look into the status of your return right away and provide you with specific information about when you can expect to receive your funds. <panicky>

government

government_0002

7.92

Your website is COMPLETELY UNUSABLE! I've tried FIVE DIFFERENT browsers and NONE of them work to submit this mandatory form!

Thank you for bringing this technical issue to our attention. I apologize for the inconvenience this has caused. I'd be happy to help you submit your information through an alternative method while our IT team addresses the website problem. <panicky>

government

government_0003

7.056

This is the THIRD time I've submitted these documents and you keep LOSING them! How INCOMPETENT can one department be?!

I'm truly sorry to hear about your repeated submission issues. That must be incredibly frustrating. Let me personally ensure your documents are properly received and processed this time, and provide you with a confirmation number for your records. <panicky>

government

government_0004

6.216

Your office sent me CONTRADICTORY instructions and now I might face a PENALTY because of YOUR mistake!

I apologize for the confusion caused by our instructions. You shouldn't have to face penalties due to unclear guidance from our office. Let me review your situation and take steps to ensure no penalties are applied while we resolve this misunderstanding. <panicky>

government

general_0000

10.416

I've been waiting for my package for THREE WEEKS now and your tracking system says it's 'in transit' but NOTHING has changed! This is OUTRAGEOUS!

I understand your frustration with the delayed package. Let me look into the exact status right away and see what's causing this delay. Could you please share your order number so I can provide you with specific information? <panicky>

general

general_0001

9.648

Your website CRASHED in the middle of my purchase and now I've been charged TWICE but received NOTHING! FIX THIS IMMEDIATELY!

I'm very sorry about the technical issue you experienced. That must be frustrating. I'd be happy to help resolve the duplicate charge. Could you please provide your order details so I can investigate this for you right away? <panicky>

general

general_0002

7.968

This is the FOURTH time I've called about the same issue and NOBODY seems to know what they're doing! Do you people even TALK to each other?!

I apologize for the repeated inconvenience. It's understandable you're frustrated after multiple calls. I'm going to personally review your case history and make sure we resolve this properly today. Could you please share the details of your previous interactions? <panicky>

general

general_0003

8.76

The quality of this product is ABSOLUTELY DISGRACEFUL! It broke after TWO DAYS of normal use! What kind of SCAM are you running here?!

I'm truly sorry to hear about your experience with our product. That's certainly not the quality we aim to deliver. I'd like to make this right for you with either a replacement or refund, whichever you prefer. Could you share some details about how it malfunctioned? <panicky>

general

general_0004

8.856

Your delivery driver literally THREW my package over the fence and SHATTERED everything inside! I have it on camera and demand COMPENSATION!

I'm deeply sorry about how your package was handled. That's completely unacceptable. I'd like to see the footage if possible and immediately process compensation for the damaged items. Please share your order details so we can resolve this properly. <panicky>

general

bank_0000

7.656

I've been waiting for my fund transfer for FIVE DAYS now! This is COMPLETELY unacceptable for a bank of your size!

I understand your frustration with the delay. Let me check the status of your transfer right away and see what's causing this issue. Could you please provide your reference number so I can investigate this immediately for you? <panicky>

bank

bank_0001

8.856

Your mobile app is WORTHLESS! It crashes EVERY SINGLE TIME I try to pay my bills! How is this acceptable in 2025?!

I apologize for the trouble you're experiencing with our mobile app. Technical difficulties can be incredibly frustrating. I'd be happy to help troubleshoot this issue or process your payment through another channel while our team addresses the app problem. <panicky>

bank

bank_0002

7.704

This is the THIRD TIME I've been charged maintenance fees after you PROMISED they would be waived! I'm ready to CLOSE my account TODAY!

I sincerely apologize for the recurring fee issue. That must be incredibly frustrating. Let me review your account details and ensure all fee waivers are properly applied. If fees were charged incorrectly, I'll process a refund today and make sure this doesn't happen again. <panicky>

bank

bank_0003

8.208

I've been on hold for FORTY-FIVE minutes just to be transferred to the WRONG department AGAIN! Does ANYONE at this bank know what they're doing?!

I'm truly sorry about your experience with our phone system and the long wait time. That's not the service we aim to provide. I'm here now and committed to resolving your issue without transferring you elsewhere. How may I assist you today? <panicky>

bank

bank_0004

8.616

Your ATM SWALLOWED my card and now you're telling me it will take TEN business days to get a replacement?! I'm traveling TOMORROW!

I understand this is an urgent situation, especially with your upcoming travel. While our standard process takes time, let me see what we can do to expedite a replacement card for you. We also have some digital banking options that might help in the meantime. <panicky>

bank

police_0000

5.4

I've been waiting for over TWO HOURS for someone to address my complaint, and NOBODY seems to care!

I understand your frustration with the wait time. I'm here now to help resolve your concern as quickly as possible. Could you please share the specific details about your complaint? <panicky>

police

police_0001

5.448

Your system COMPLETELY deleted my account without ANY warning! I've lost YEARS of data!

I sincerely apologize for this concerning situation. I'm here to help recover your account and data if possible. Let's work through this step by step to understand what happened. <panicky>

police

police_0002

4.704

This is the FOURTH time I've explained my situation and NOBODY is listening to me!

I apologize that you've had to repeat yourself multiple times. I'm listening carefully now. To ensure I fully understand, could you please share your situation once more? I'll take detailed notes. <panicky>

police

police_0003

5.52

I paid PREMIUM prices for this service and it's ABSOLUTELY worthless!

I understand your disappointment with the service quality, especially considering the premium you paid. I'd like to understand specifically what aspects fell short of your expectations so we can address them properly. <panicky>

police

police_0004

5.568

Your company PROMISED delivery by yesterday and my package is NOWHERE to be found!

I understand how frustrating delayed deliveries can be, especially when you were expecting it yesterday. Let me look up your tracking information right away to locate your package. <panicky>

police

restaurant_0000

6.912

I've been waiting for my food for over 45 MINUTES! This is ABSOLUTELY UNACCEPTABLE for a Tuesday lunch!

I sincerely apologize for the long wait time. I understand how frustrating this must be. Let me check on your order status immediately and see how we can expedite it for you. <panicky>

restaurant

restaurant_0001

8.112

This steak is RAW! I asked for medium-well and this is practically STILL MOVING! I want to speak to a manager RIGHT NOW!

I'm truly sorry your steak wasn't prepared to your specifications. I'd be disappointed too. I'll gladly have the chef prepare a new one exactly as you'd like, and I'll get the manager for you right away. <panicky>

restaurant

restaurant_0002

5.712

There's a HAIR in my soup! This is DISGUSTING! I'm never coming back to this place again!

I deeply apologize for this unfortunate experience. I completely understand your concern. Please allow me to replace your dish immediately and have our manager speak with you about how we can make this right. <panicky>

restaurant

restaurant_0003

8.112

We made a RESERVATION three weeks ago and you're telling me you don't HAVE IT?! We have SIX people waiting outside in the RAIN!

I understand how upsetting this situation is, especially with your guests waiting outside. Let me look through our system again and see what arrangements we can make to accommodate your party as quickly as possible. <panicky>

restaurant

restaurant_0004

6.168

The service here is PATHETIC! I've been trying to get someone's attention for TWENTY MINUTES just to get the check!

I apologize for the delay in service. You deserve prompt attention, and we've clearly fallen short. I'll bring your check right away and ensure you have everything you need. <panicky>

restaurant

insurance_0000

8.256

It's been THREE WEEKS since I filed my claim and I haven't heard ANYTHING back! Do you people even CARE about your customers?!

I understand your frustration with the delay, and I apologize for this experience. Let me check the status of your claim right now and provide you with an update. Claims typically process within 7-10 business days, so I'd be happy to investigate what's causing this delay. <panicky>

insurance

insurance_0001

10.2

Your company DENIED my perfectly legitimate claim after I've been paying premiums for FIFTEEN YEARS without EVER filing a claim before! This is HIGHWAY ROBBERY!

I can hear how upsetting this situation is, especially given your long history with us. Claim denials can be confusing and frustrating. I'd like to review the details of your case thoroughly and explain the specific reasons for the decision, as well as discuss any appeal options available to you. <panicky>

insurance

insurance_0002

11.4

The adjuster who came to my house was COMPLETELY INCOMPETENT! He spent TEN MINUTES looking at major damage and claimed it was 'pre-existing'! This is OUTRAGEOUS!

I'm truly sorry to hear about your experience with our adjuster. You deserve a thorough and fair assessment. I'll arrange for a different adjuster to conduct a second evaluation, and I'll note your concerns in detail so we can address them properly. <panicky>

insurance

insurance_0003

8.952

Your website CRASHED while I was in the middle of filing my claim and now I have to start ALL OVER AGAIN! Why can't you people get ANYTHING right?!

That must have been incredibly frustrating, and I apologize for the technical difficulties you experienced. I can help you complete your claim right now over the phone so you don't have to redo everything yourself. We're also documenting these technical issues to improve our systems. <panicky>

insurance

insurance_0004

10.2

I've been paying for 'comprehensive coverage' for YEARS and now you're telling me this $5,000 repair isn't covered?! What kind of SCAM are you running here?!

I understand how confusing insurance terms can be, and I'm sorry for this misunderstanding about your coverage. Let me review your policy details with you and explain exactly what your comprehensive coverage includes, and we can discuss whether there are any other coverage options that might apply to your situation. <panicky>

insurance