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The dataset generation failed
Error code: DatasetGenerationError
Exception: ArrowInvalid
Message: Failed to parse string: 'Inflight Entertainment' as a scalar of type double
Traceback: Traceback (most recent call last):
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/builder.py", line 1871, in _prepare_split_single
writer.write_table(table)
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/arrow_writer.py", line 643, in write_table
pa_table = table_cast(pa_table, self._schema)
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/table.py", line 2293, in table_cast
return cast_table_to_schema(table, schema)
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/table.py", line 2246, in cast_table_to_schema
arrays = [
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/table.py", line 2247, in <listcomp>
cast_array_to_feature(
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/table.py", line 1796, in wrapper
return pa.chunked_array([func(chunk, *args, **kwargs) for chunk in array.chunks])
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/table.py", line 1796, in <listcomp>
return pa.chunked_array([func(chunk, *args, **kwargs) for chunk in array.chunks])
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/table.py", line 2103, in cast_array_to_feature
return array_cast(
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/table.py", line 1798, in wrapper
return func(array, *args, **kwargs)
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/table.py", line 1950, in array_cast
return array.cast(pa_type)
File "pyarrow/array.pxi", line 996, in pyarrow.lib.Array.cast
File "/src/services/worker/.venv/lib/python3.9/site-packages/pyarrow/compute.py", line 404, in cast
return call_function("cast", [arr], options, memory_pool)
File "pyarrow/_compute.pyx", line 590, in pyarrow._compute.call_function
File "pyarrow/_compute.pyx", line 385, in pyarrow._compute.Function.call
File "pyarrow/error.pxi", line 154, in pyarrow.lib.pyarrow_internal_check_status
File "pyarrow/error.pxi", line 91, in pyarrow.lib.check_status
pyarrow.lib.ArrowInvalid: Failed to parse string: 'Inflight Entertainment' as a scalar of type double
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 1433, in compute_config_parquet_and_info_response
parquet_operations = convert_to_parquet(builder)
File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 1050, in convert_to_parquet
builder.download_and_prepare(
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/builder.py", line 925, in download_and_prepare
self._download_and_prepare(
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/builder.py", line 1001, in _download_and_prepare
self._prepare_split(split_generator, **prepare_split_kwargs)
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/builder.py", line 1742, in _prepare_split
for job_id, done, content in self._prepare_split_single(
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/builder.py", line 1898, in _prepare_split_single
raise DatasetGenerationError("An error occurred while generating the dataset") from e
datasets.exceptions.DatasetGenerationError: An error occurred while generating the datasetNeed help to make the dataset viewer work? Make sure to review how to configure the dataset viewer, and open a discussion for direct support.
Type Of Traveller
string | Seat Type
string | Route
string | Date Flown
string | Seat Comfort
float64 | Cabin Staff Service
float64 | Food & Beverages
float64 | Inflight Entertainment
float64 | Ground Service
float64 | Wifi & Connectivity
float64 | Value For Money
float64 | Recommended
int64 | Review id
string | Review date
string | Review header
string | Review
string | Overall rating
float64 | Aircraft
string | online_service
int64 | delay
int64 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Solo Leisure
|
Economy Class
|
Istanbul to Murmansk via Moscow
|
January 2024
| 1 | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
anchor885571
|
2024-01-11
|
"very terrible experience"
|
✅ Trip Verified | I bought roundtrip and return tickets from Istanbul to Murmansk via Moscow from Aeroflot. Because of the late flight from Istanbul to Moscow, I could not reach the boarding time of my flight to Murmansk by 1 minute. The flight attendants were rude and unhelpful. There was nothing I could contact. I somehow reached my friend in Moscow, bought new tickets and went to Murmansk. My return ticket time was 01.01.2024. While trying to check in for return tickets on 31.12.2O23, I learned that Aeroflot automatically canceled these tickets. Again, I did not receive any notification message. In christmas time, i had to find and buy new tickets to come back my country with so expensive fee. I several times called Aeroflot, and write claim emails. I didn't receive any feedback, and support, help. It is very bad company. It is very bad service. I don't advise this company to everyone. They did not refund the cost of the tickets I could not use because of Aeroflot. Round trip and return tickets are independent of each other. This company cannot automatically cancel them this way. If so, he/she must inform us and pay for the tickets we have not used. I am still waiting information and payment from Aeroflot. I had very terrible experience with Aeroflot.
| 1 | null | 1 | 1 |
Business
|
Business Class
|
Moscow to Dubai
|
November 2023
| 2 | 2 | 1 | 1 | 1 | 1 | 1 | 0 |
anchor881710
|
2023-12-01
|
"very concerned about the safety of Aeroflot"
|
✅ Trip Verified | I am shocked at how far Aeroflot standards have fallen since they invaded Ukraine, and this flight was a clear indicator of how much this airline is struggling to stay in the air. The ground service at Sheremetyevo Airport was dreadful, rude staff at Aeroflot counters / lounge and of course security and immigration gets worse by the day. Naturally I was very concerned about the safety of Aeroflot nowadays as they cannot legally get parts for most aircraft, but we got here. Food that used to be quite good was abysmal, inflight entertainment is very poor, and cabin staff seemed totally disinterested and presumably wanted to get a day or so on the Dubai beaches rather than do any work. Certainly recommend to avoid and I have re-booked my return on Turkish Airlines to have some better reassurance of safety. Avoid Aeroflot completely.
| 1 |
A330-300
| 0 | 0 |
Solo Leisure
|
Business Class
|
London to Moscow
|
January 2022
| 5 | 2 | 4 | 5 | 2 | 3 | 2 | 0 |
anchor767446
|
2022-01-30
|
"felt very rushed and unpolished"
|
✅ Trip Verified | Aeroflot has set high standards of achieving a 5-star airline status and my expectations significantly increased as a result. Positives included a seamless upgrade from Comfort to Business at LHR, good Plaza Premium lounge, very good miles earning vs redeeming ratio. The A350 hard product is phenomenal, especially on a short London route, and the catering on this flight exceeded the expectations (usually poor hot meal, however, the 4 cheese pappardelle was very good). However, there are two drawbacks on Aeroflot. Firstly, I dislike Aeroflot’s or SVO’s standard practice of parking planes at the literally remotest ramps possible in -6C and with ice covering the stairs. I understand there maybe logistics issues, but doing so to a premium-heavy flight like London and for their most luxurious widebody is just beyond logic. I am observing that the crew service on the A350 / B777 is poorer than on their other planes. It gave me a feeling that the crew were very much undertrained; as a result the service, although efficient, felt very rushed and unpolished. I still believe that the Aeroflot Business Class is above any of its European counterparts from the overall package size view, and if one manages to upgrade for miles (amazing redemption value) like I often do, then this product is possibly the best business class. However, full-fare paying passengers might be disappointed, because, in addition to a cutting-edge hard product, for such money, you expect a hospitable and personalised staff service beyond the ‘just tick’ attitude. Overall, is Aeroflot a good airline, yes. Is Aeroflot a 5-star level airline and is its business class worth paying a full fare, no.
| 5 |
A350-900
| 0 | 0 |
Business
|
Economy Class
|
Vladivostok to Grozny
|
August 2021
| 5 | 5 | 5 | null | 5 | 5 | 5 | 1 |
anchor758822
|
2021-11-10
|
"Best airline in Russia"
|
Not Verified | Best airline in Russia! Very nice staff, comfortable seats (I don't ask much, I mean this is coming from a girl who drives tanks), good service and power supplies, anything you can possibly ask for, enough room for my single bag, and even more room. Great service, good crew, wonderful meals, and so much more!! Ground service, I was pushed around a lot, but that isn't the staffs' fault. I don't remember turning on my in-flight entertainment system, I was too busy playing World of Tanks Blitz with the incredible WiFi.
| 10 |
Sukhoi Superjet 100
| 0 | 0 |
Business
|
Business Class
|
Larnaca to Moscow
|
September 2021
| 4 | 5 | 4 | 4 | 5 | null | 4 | 1 |
anchor754420
|
2021-09-25
|
"cabin crew were outstanding"
|
✅ Trip Verified | I was very impressed with the staff. Many thanks to the Aeroflot representative Nina at Larnaca, who was extremely professional, friendly and genuinely caring for her passengers. The cabin crew were outstanding as well, especially the flight attendant Asiya and the purser Irina. They did everything to make people onboard happy.
| 10 |
Boeing 777-300ER
| 0 | 0 |
Business
|
Economy Class
|
Vienna to Moscow
|
October 2020
| 2 | 3 | 3 | 1 | 2 | null | 2 | 0 |
anchor754113
|
2021-09-21
|
"the whole ticket was cancelled"
|
✅ Trip Verified | I missed my flight due to a confusion with the flights in the airport (Moscow SVO) - when two flights of Aeroflot were scheduled to the same destination with a difference of approx. 20 minutes, but one of them was not shown on the departure board (for some unknown reason). As a result I missed my flight arriving 5 minutes late to my gate. Other passengers were at the gate before me and still were not allowed to the flight. When I approached the customer desk in Moscow with my issue of a missed flight I still had three more connecting flights left in my round trip ticket. They informed me that the whole ticket was cancelled. It took them months to respond after and no support was provided with regard to my cancelled flights. How about the so called bonus miles program? Apparently it's not even possible to spend them in any way if you haven't reached 3000 miles. So, some of my flights with Aeroflot were not even counted in the miles account even though I travel quite often. Is there a bug not counting the miles even when you enter the frequent flyer number?
| 2 |
A320
| 1 | 1 |
Solo Leisure
|
Business Class
|
Moscow to Larnaca
|
September 2021
| 3 | 3 | 3 | null | 3 | null | 3 | 1 |
anchor753192
|
2021-09-12
|
"Overall, an okay experience"
|
✅ Trip Verified | Flight quite uneventful, although the hard product on Boeing 777 needs to be refurbished: it is outdated and worn. Crew were okay, although they seemed very stressed and exhausted from servicing a booked-out 777, full of families and crying babies l (on a 3-hour flight), and service felt very rushed and inattentive at times. SVO Terminal C is beautiful, but crowded and full of bottlenecks, resulting in long queues at security and long walking distances. The Malevich lounge, though, is excellent. It is well-planned and has numerous comfortable seating with amazing tarmac views and, despite being severely overcrowded, it didn’t feel like it. Overall, an okay experience, although much improvement is needed if Aeroflot wishes to achieve their ambitions of becoming a 5-star airline.
| 5 |
Boeing 777-300ER
| 0 | 0 |
Business
|
Premium Economy
|
Moscow to Larnaca
|
September 2021
| 1 | 4 | 4 | 4 | 3 | 3 | 4 | 1 |
anchor752283
|
2021-09-03
|
"professional and efficient crew"
|
✅ Trip Verified | Positives: convenient booking via mobile app, very easy to upgrade from Economy to Comfort Class online, stylish new terminal C, professional and efficient crew, excellent business class-level soft product at Premium Economy (proper business class meal with metal cutlery, amenity kit, hot towels, cloth napkins). Drawbacks: B777-300ER in need of refurbishment (hopefully this is coming soon), very hard, wobbly, uncomfortable seats resulting in back pain, unaffordable internet, new terminal severely overcrowded (even worse than in the older Terminal D). Overall, a great product for a 4-hour flight, however, should if it was a long-haul flight, I would have reservations.
| 7 |
Boeing 777-300ER
| 1 | 0 |
Family Leisure
|
Economy Class
|
Miami to Moscow
|
August 2021
| 3 | 1 | 4 | 3 | 1 | 1 | 2 | 0 |
anchor751637
|
2021-08-28
|
"lines in Moscow airport are long"
|
✅ Trip Verified | Aeroflot has a good planes and good pilots, but the service was pretty bad, the lines in Moscow airport are long and disorganised, in Miami they pushed me to paid an additional PCR for couple hours of my previous test. Flight attendants let people occupy 3 chairs and sleep but you can't sit in the economy seat In front of the toilet because they call it economy comfort. They keep the plane extremely hot, normal in Russia but extremely annoying for non russian. I will avoid it if I can.
| 2 |
A350
| 0 | 0 |
Solo Leisure
|
Premium Economy
|
Petropavlovsk-Kamchatsky to Moscow
|
August 2021
| 4 | 5 | 4 | 4 | 3 | null | 4 | 1 |
anchor750180
|
2021-08-16
|
"service was entirely satisfactory"
|
Not Verified |
The premium economy service was entirely satisfactory. The seat doesn’t have a lot of recline, but the legroom was fine for a 6’1” (185 cm) person and I was comfortable for the whole eight-hour trip. I liked the food well enough and appreciated having actual metal cutlery (though serving wine in a paper cup seemed a bit déclassé). The entertainment system had quite a wide variety of both movies and music. There was only one W.C. for a cabin of 50+ passengers, which is the only notable demerit that I found. Price was acceptable for a last-minute trip (purchased six hours before departure); the online purchasing was simple and efficient.
| 8 | null | 1 | 0 |
Business
|
Economy Class
|
Moscow to London
|
July 2021
| 3 | 4 | 4 | 2 | 1 | 3 | 2 | 0 |
anchor744581
|
2021-07-04
|
"Horrible experience at Sheremetyevo Airport"
|
✅ Trip Verified | Horrible experience at Sheremetyevo Airport. Huge queue for check-in across the whole airport, not organized with lots of people cutting it. Very poor communication to passengers. Aeroflot representative said it is not their responsibility how their clients organize themselves in all that mess. Almost missed my flight (was called from the queue and then had to rush through passport control and security for the boarding). Flight attendants were good though.
| 4 | null | 0 | 0 |
Solo Leisure
|
Business Class
|
London to Moscow
|
October 2020
| 5 | 5 | 4 | 5 | 4 | null | 5 | 1 |
anchor729636
|
2020-10-31
|
"above and beyond any competition from other European carriers"
|
✅ Trip Verified | London to Moscow on brand new A350-900. I must say I’ve experienced one of the best business class hard products in the world. Amazing suits with doors, featuring a huge and easy to navigate IFE screen with lots of movies and music, super comfortable lie-flat seat, lots of storage space, and great touches, such as a personal wardrobe, and a locker with a mirror. Staff were amazing, food was good (although I think Aeroflot still has a room for improvement here, especially if it wants to become a 5 star airline), and ground service was quick and efficient. All in all, Aeroflot’s A350 is definitely above and beyond any competition from other European carriers.
| 10 |
A350-900
| 0 | 0 |
Solo Leisure
|
Premium Economy
|
London to Moscow
|
August 2020
| 2 | 5 | 5 | 5 | 5 | null | 5 | 1 |
anchor726744
|
2020-08-27
|
"the soft product is amazing"
|
✅ Trip Verified | London to Moscow on Aeroflot B773. I always wanted to try out their Comfort Class, and had an opportunity this time. I must say that the soft product is amazing. Excellent business class quality meals (must say, even better than in business class), highly professional, efficient and super friendly crew, good ground experience in London (many Aeroflot representatives at Heathrow, guiding and informing passengers at check in and near boarding). My big complaint though was the shell seat, which was hard to sit on, had really poor recline, and it’s footrest was quite useless. Otherwise, i loved the product and found it much more worthy in value than Aeroflot’s average European business class.
| 9 |
Boeing 777-300ER
| 0 | 0 |
Solo Leisure
|
Economy Class
|
Vilnius to Tokyo via Moscow
|
January 2020
| 3 | 1 | 3 | 3 | 1 | null | 3 | 0 |
anchor724067
|
2020-06-23
|
"Flight was officially canceled"
|
✅ Trip Verified | Vilnius to Tokyo via Moscow in January 2020 was a nightmare because my luggage was damaged and I spent about a month contacting them for compensation and I've got none. Nonetheless, customer support at Moscow airport doesn't care. While people were rushing and had urgent questions, all 3 women at the counter just put a "break 15min" sign and left. I had a ticket back to Lithuania on June 6th from Tokyo, through Moscow. I knew that the flight will be canceled because Lithuania embassy information was 100% sure that borders will be closed for traveling from Moscow until July 1st. However, when I called airline, they said that it's not true, and they are not sure about that, I still canceled my flight, because I always buy flights with cancelation option. (Flight was officially canceled just a couple days before the departure). Their policy says that return takes around 10 working days. Its been a month and all they say is Wait. Even customer support on the phone is poorly mannered. I understand that this epidemic time is very bad for airlines, but it is not a customer problem.
| 1 | null | 1 | 0 |
Solo Leisure
|
Economy Class
|
Moscow to Hanoi
|
September 2019
| 5 | 5 | 4 | 4 | 5 | 1 | 5 | 1 |
anchor720905
|
2020-04-04
|
"I really liked the service"
|
✅ Trip Verified | Moscow to Hanoi. I really liked the service. Clean cabin. Nice and comfortable seats. Very punctual. The entertainment had movies and sitcoms in several languages. They offer pillows and blankets. A complimentary amenity kit is offered as well. I liked the menu which was handed out pre flight and the food options. Enjoyed it.
| 8 |
Boeing 777-300ER
| 0 | 0 |
Solo Leisure
|
Business Class
|
Moscow to St Petersburgh
|
March 2020
| 3 | 4 | 1 | 3 | 1 | null | 1 | 0 |
anchor719862
|
2020-03-24
|
"They have a bad pillow"
|
✅ Trip Verified | Moscow to St Petersburgh. A new A350 plane with business class suites. They have a bad pillow which I do not find comfortable and a a bad blanket.
| 2 |
A350-900
| 0 | 0 |
Solo Leisure
|
Economy Class
|
New York to Tel Aviv via Moscow
|
April 2019
| 1 | 1 | null | 2 | 1 | 1 | 1 | 0 |
anchor719285
|
2020-03-20
|
"will never fly with them again"
|
✅ Trip Verified | New York to Tel Aviv via Moscow. I paid $150 for upgrading from the Economy to premium economy. The flight was full and there was no place in premium economy so they gave me a regular seat in Economy. I contacted the flight attendant to refund the money I paid for the upgrade and she referred me to a customer service I called customer service twice and mail them about what happened and they obviously ignored and said they don’t know what I am talking about. I have been waiting a year for a refund! I will never fly with them again!
| 2 | null | 1 | 0 |
Solo Leisure
|
Business Class
|
Hong Kong to Moscow
|
November 2019
| 2 | 4 | 2 | 2 | 1 | null | 2 | 0 |
anchor719204
|
2020-03-19
|
"Stewardesses are good"
|
✅ Trip Verified | Hong Kong to Moscow. Business class was very outdated, the seats are old. Narrow seats, sometimes not fully disclosed. The food menu and quality is average. Stewardesses are good.
| 2 |
Boeing 777
| 0 | 0 |
Solo Leisure
|
Economy Class
|
Athens to Moscow
|
March 2020
| 1 | 2 | 1 | null | 2 | null | 1 | 0 |
anchor719208
|
2020-03-19
|
"not very welcoming to me"
|
✅ Trip Verified | Athens to Moscow. A320 economy seats of a new type, very thin, hard. Sitting on these is not convenient. The choice of food was not great. Stewardesses were not very welcoming to me.
| 2 |
A320
| 0 | 0 |
Solo Leisure
|
Economy Class
|
Lyon to Moscow via Delhi
|
February 2020
| 5 | 5 | 5 | 5 | 5 | null | 5 | 1 |
anchor717524
|
2020-03-08
|
"Fantastic customer services"
|
✅ Trip Verified | Lyon to Moscow via Delhi. Fantastic customer services. I had a cancelled flight with another operator so missed my long haul, called the free helpline and the service was excellent and every easily resolved. I have flown a few times with Aeroflot and have always been very surprised at how good and easy the customer services are. Thankyou
| 10 | null | 1 | 0 |
Solo Leisure
|
Economy Class
|
Bucharest to Moscow
|
December 2019
| 4 | 5 | 4 | null | 4 | null | 5 | 1 |
anchor717140
|
2020-03-06
|
"recommend them highly"
|
✅ Trip Verified | Bucharest to Moscow. My first time ever with Aeroflot and thoroughly enjoyed it. I can honestly say some of the best cabin service I have received anywhere. Cabin staff were friendly and warm and accommodated all requests and did everything with confidence and style. All were also immaculately attired and turned out. For a three hour flight, not overly long, they got in three services, a food run, then tea and coffee and duty free and made it look easy. I also loved the Sukhoi Superjet (SSJ100) despite all the stories about it. I chose to fly it deliberately, as I wanted to see for myself what it was like. Great little regional commuter. I found it very comfortable inside with ample leg room and a rear toilet that was huge - larger than on some big wide bodies. Plane was also very clean inside. No IFE but to be expected on short haul regional commutes and didn't phase me and didn't expect any. So my overall experience with Aeroflot from Bucharest to Moscow return, was outstanding and enjoyable and I can't think of anything to mark down. I will be flying with them again and will try a longer haul on a different aircraft to see how it compares. Based on two flights though, I would recommend them highly.
| 9 |
Sukhoi Superjet - SSJ100
| 0 | 0 |
Solo Leisure
|
Economy Class
|
Ljubljana to Moscow
|
March 2020
| 5 | 5 | 5 | null | 4 | null | 4 | 1 |
anchor716891
|
2020-03-04
|
"Cabin crews pleasant and working hard"
|
✅ Trip Verified | Ljubljana to Moscow. Both flights on time. Cabin nice and fresh, seating much better than average in economy. To my surprise, Aeroflot introduced hot meals also for flights of less than 3 hours. Menu card for lunch with 2 options and in return for breakfast with 3, meals nice and tasty. Cabin crews pleasant and working hard. Overall, great flights. The only problem is that they do not send relevant information to passengers, e.g. 24 hours before departure the departure terminal in the mail from Aeroflot was F, which was wrong, the departure terminal was actually D, a very different one far away. Still, when it comes to economy product Aeroflot and Turkish stand out from the rest in Europe.
| 9 |
A320
| 0 | 0 |
Family Leisure
|
Economy Class
|
London to Dubai via Moscow
|
February 2020
| 5 | 5 | 5 | 5 | 5 | null | 5 | 1 |
anchor716589
|
2020-03-02
|
"cannot thank you enough"
|
✅ Trip Verified | London to Dubai via Moscow. I would like to take this opportunity to thank you for the service provided from staff when buying our ticket at Heathrow Terminal 4. The service is second to none. When we got to Dubai was brilliant as per your advice, we are welcomed from the immigration and no trouble at all. We cannot thank you enough and staff at Heathrow are an assets to Aeroflot. Definitely will visit Moscow next time with your company!
| 10 | null | 1 | 0 |
Family Leisure
|
Economy Class
|
Phuket to Oslo via Moscow
|
January 2020
| 1 | 1 | 1 | null | 1 | null | 1 | 0 |
anchor713198
|
2020-02-11
|
"so unfriendly to me"
|
✅ Trip Verified | Phuket to Oslo via Moscow. The crew on board were so unfriendly to me, and the ground crew were worse. I have never had such a negative experience with any airline. They were not lifting a finger to help me, even when the flight was delayed and security process on transit was so slow that we missed our flight. They had no procedure of how to take care of passengers that missed their connection flight, and we were stuck at Moscow airport with two toddlers. My advise is simply to stay away.
| 1 | null | 1 | 1 |
Solo Leisure
|
Economy Class
|
New York to Delhi via Moscow
|
November 2019
| 4 | 4 | 2 | 1 | 5 | 1 | 5 | 1 |
anchor712412
|
2020-02-07
|
"gave me value for money"
|
✅ Trip Verified | New York to Delhi via Moscow. The major reason behind traveling in Aeroflot is cheaper fare for the last minute booking. Although the service quality was not very good it gave me value for money. The check in process was smooth and departing terminal was quite empty. Check in agent was courteous. Cabin crews were helpful but language was the bar. The food quality was not so good. Particularly for the SVO-DEL flight. Not only the quality, but also quantity was very low. The inlfight entertainment was not good for non-Russian passengers. lthough they provides Wifi connectivity, but no free data. Also, data was costly. It would be good to have a small amount (may be 20 MB) of free data.
| 7 |
Boeing 777 / A330
| 1 | 0 |
Solo Leisure
|
Economy Class
|
Amsterdam to Hanoi via Moscow
|
February 2020
| 3 | 2 | 2 | 2 | 1 | null | 3 | 0 |
anchor712181
|
2020-02-06
|
"laptop backpack was too bulky"
|
✅ Trip Verified | Amsterdam to Hanoi via Moscow. The airline staff weighed my suitcase and backpack and threatened to not be allowed to board for the reason that my laptop backpack was too bulky and my hand suitcase was 1kg more than the allowance, they said that the flight was full. I told him I checked in from Amsterdam and all my hand luggage was fine, what can I do now, can I pay for this. He literally shouted "You have 3 minutes to throw away your stuff now or you stay in Moscow tonight!". I had to throw away some of my clothes, bag of cosmetics, book, notebook, bag of socks from my hand luggage and backpack. Then they finally let me pass, I went on to the plane and waited until everybody has boarded to see the whole plane was at least 20% empty seated? Their staff cannot treat its client this.
| 1 | null | 1 | 0 |
Solo Leisure
|
Economy Class
|
Athens to Moscow
|
January 2020
| 1 | 1 | 1 | null | 1 | null | 2 | 0 |
anchor710852
|
2020-01-29
|
"bag being 3cm too large"
|
✅ Trip Verified | Athens to Moscow. Rude customer service to me, and for my bag being 3cm too large, they made me check my bag and pay 100€.
| 2 | null | 1 | 0 |
Solo Leisure
|
Economy Class
|
Irkutsk to Moscow svo
|
January 2020
| 3 | 1 | 2 | null | 2 | null | 4 | 0 |
anchor709317
|
2020-01-20
|
"Not a single goodwill action"
|
✅ Trip Verified | Irkutsk to Moscow on SU1443. They re-scheduled a flight 3h30 later than it was supposed to be. Aeroflot tends to forget that people pay to get on a certain schedule, to arrive at a certain time. In my case, I had further connections to take and I reached the gate on time. Delays happen to every companies. However, Aeroflot did not offer to change the booking as such a delay may cause me to miss connections, and with an expiring visa, being trapped din Russia is the last thing I hope at the end of my holiday. No refreshments at the airport provided by Aeroflot, no information about the updated check-in time. Not a single goodwill action. I won't travel by Aeroflot anymore.
| 2 |
Boeing 737 800
| 1 | 1 |
Solo Leisure
|
Economy Class
|
Tel Aviv to Moscow
|
January 2020
| 3 | 2 | 1 | 3 | 1 | 3 | 3 | 0 |
anchor706693
|
2020-01-08
|
"I tried to change the meal"
|
✅ Trip Verified | Tel Aviv to Moscow. I ordered diabetic meal which was just not edible for me. when I tried to change the meal for the flight back they said its not possible because its 24 hours before the flight. I don't think 24 hours notification is unreasonable for changes about food.
| 1 | null | 1 | 0 |
Solo Leisure
|
Economy Class
|
London to Hong Kong via Moscow
|
January 2020
| 3 | 3 | 3 | 3 | 1 | null | 1 | 0 |
anchor706345
|
2020-01-07
|
"suitcase was also broken"
|
✅ Trip Verified | London to Hong Kong via Moscow. Experience on board the plane was fine I was actually pleased with this. But upon arriving to my destination I was told 1 of my suitcases had not arrived and I will receive it the next day, then when my first case arrived one of the bottom wheels had been smashed off.! The next day when my other suitcase had arrived and been delivered to my home address this suitcase was also broken.
| 2 | null | 1 | 0 |
Solo Leisure
|
Economy Class
|
Moscow to Helsinki
|
January 2020
| 3 | 4 | 2 | null | 3 | null | 4 | 1 |
anchor706326
|
2020-01-07
|
"smiling and attentive cabin crew"
|
✅ Trip Verified | Moscow to Helsinki with Aeroflot. Relatively good flight: waiting for check-in took ~15min, then it was very fast. Flight on time, relatively comfortable seats, legroom decent, smiling and attentive cabin crew. Negative point: the snack served on board was a sandwich with beef, with no other alternatives - airlines should make an effort to at least offer two options (meat / non meat).
| 6 | null | 0 | 0 |
Couple Leisure
|
Economy Class
|
Ho Chi Minh to Amsterdam via Moscow
|
January 2020
| 1 | 1 | null | null | 1 | null | 1 | 0 |
anchor705890
|
2020-01-05
|
"not allowed to change seats"
|
✅ Trip Verified | Ho Chi Minh to Amsterdam via Moscow. We paid 100 euro more to select seats, with this I hoped that I would be able to book the extra leg space, I would not even mind to pay again a bit extra, this was not possible, we called with the airline and asked if they could book them for us. This was not possible, we should do this at the airport 24 hours before check in, we went to the airport to arrange this, this was not possible, we should do this in Moskou. There we had 1.5 hour transfer time. Next day we checked in and we will fix the extra leg space in Moskou, when we arrived in Moskou we had to wait in a line, because of a delay we had 45 minutes transfer time. At the transfer desk we tried to get the extra legspace. During the flight there were many rows with the extra legspace free. I was not allowed to change seats. For the way back we managed it differently, we went again 24 hours before to the airport... no aeroflot desk.. For this flight back we managed it. With good mood at the gate the new hell starts .. 1 hour delay because of cleaning the plane and we had again 1.5 hours to transfer - arrived Moscow 35 mins late. hour long flight in stress because of the staff who can only say you go to transfer desk.
| 1 | null | 1 | 1 |
Solo Leisure
|
Economy Class
|
Warsaw to Moscow
|
December 2019
| 4 | 5 | 4 | null | 4 | null | 3 | 1 |
anchor701065
|
2019-12-14
|
"very polite and helpful"
|
✅ Trip Verified | Warsaw to Moscow return. Standard in economy class is better than in LH, or LOT. We got a tasty sandwich, apple, and choco wafel. For drink, selection of juices, tea & coffee were served, in Moscow free newspapers and magazines. The aircraft was extremely clean. Flight attendants were very polite and helpful and very well organized however, the aircraft was near full. Ground service in Moscow is organized better than in e.g. CDG, or Lyon. In all airports you have to wait in the lines for passport control, it usually takes about 20 - 30 minutes, but in WAW was 20 also. From the airport is a very comfortable train to the center.
| 9 |
A320
| 0 | 0 |
Solo Leisure
|
Economy Class
|
Paris to Phuket via Moscow
|
December 2019
| 5 | 5 | 5 | 5 | 4 | null | 5 | 1 |
anchor699958
|
2019-12-09
|
"I strongly recommend Aeroflot"
|
✅ Trip Verified | Paris to Phuket via Moscow, economy class, Dec 4th 2019. Frequent Flyer with Aeroflot for nearly 3 years now, all I can say is that I'm fully satisfied with them. Swift priority check-in and security check in Paris via dedicated lanes for Frequent Flyers. Lounge access. Fly Attendants very welcoming, helpful and genuine. Space + seat (front row) and economy seat with good width (18') and pitch (32') - Aeroflot is one of the very few Airlines to still give 18 inches width (most nowadays give 17" or less). Moscow Airport is quite good, the various lounges for Frequent Flyers / business passengers are really excellent. Arrived on time and relaxed to Phuket. Had only once in 3 years a delayed luggage (was delivered 48 hours latter to my door in Paris, free of charge to me). Overall an excellent Airline and I strongly recommend Aeroflot.
| 10 |
Boeing 777
| 0 | 1 |
Family Leisure
|
Economy Class
|
Hanoi to Stockholm via Moscow
|
July 2019
| 3 | 3 | 3 | 2 | 3 | 1 | 1 | 0 |
anchor697609
|
2019-11-27
|
"they are a pure disaster"
|
✅ Trip Verified | Aeroflot has two faces. When things run smoothly, they are okay, but when you have a problem with them, they are a pure disaster. I flew with my family from Asia to Sweden, via Moscow. Even though we had more than an hour of waiting in Moscow none of our luggage arrived with us in Sweden. We reported it. Aeroflot was extremely unclear about where and when the luggage would come, and they were unable to locate it, until it, different days, arrived in Sweden. It then turned out that one of our hard Samsonite suitcases had a hole in it. It was too big to be acceptable and I therefore made a claim to Aeroflot, in accordance with their procedure. They answered me that I should send original documentation to Moscow. I did so, but was careful enough to make copies of everything. A couple of days later they just closed my claim, without any further explanations. After that I have contacted them a large number of times, making new claims referring to the original one and so forth. When they noticed that I did not give up, they tried a new strategy – to not answer. After months of waiting, I contacted them again, and actually got an answer: that they had increased their own handling time, according to the Russian law (they said), with another 30 days. Then it was silent again. Next time I contacted them they told me to make a new claim, since the first one was not treated! When I said I did not want to they referred to the Swedish Aeroflot office, which in turn told me to send the claim to them. But when the Swedish office answered to my claim it was with the information that they would not handle the case. Indeed, I have to communicate with the Moscow office, they told me. Aeroflot clearly have no intention whatsoever to give me any compensation. If you think that your suitcases and luggage is not so much to care for, you could buy a ticket with Aeroflot, but if you have any luggage that has a value you should think more than once - and then use another air flight company.
| 2 | null | 1 | 0 |
Solo Leisure
|
Economy Class
|
Warsaw to Moscow
|
August 2019
| 3 | 4 | 3 | null | 2 | null | 4 | 1 |
anchor691040
|
2019-10-24
|
"adequate snack was provided"
|
✅ Trip Verified | Warsaw to Moscow with Aeroflot. There were no problems at check in which was prompt and without problems. We were late taking off and landing and given slow immigration control and luggage delivery in Moscow I only just managed to catch the last Aeroexpress service to the city centre. Cabin crew spoke adequate English and announcements were in Russian and English. An adequate snack was provided. As expected there was no inflight entertainment.
| 7 |
Boeing 737-800
| 0 | 1 |
Solo Leisure
|
Economy Class
|
Prague to Cairo via Moscow
|
June 2019
| 5 | 5 | 4 | null | 5 | null | 5 | 1 |
anchor690915
|
2019-10-23
|
"Aeroflot improved a lot"
|
✅ Trip Verified | I was flying from Prague to Cairo via Moscow, the staff are professional and nice, good value for money, food was nice , cabin was clean, Aeroflot improved a lot.
| 10 |
A320
| 0 | 0 |
Solo Leisure
|
Economy Class
|
London to Seoul via Moscow
|
October 2019
| 2 | 2 | 2 | 2 | 1 | null | 2 | 0 |
anchor690512
|
2019-10-21
|
"staff were relatively unfriendly to me"
|
✅ Trip Verified | London to Seoul via Moscow. I was delayed due to the cyclone hitting South Korea at the time of the flight. However, the service and unfriendliness of the staff have left a bitter taste. We arrived at about 19:30. There was very little information provided. They were arranging a hotel to stay for the night, but could not announce that until 22:00. They then took the delayed passengers upstairs and left us there for a further hour with no information. They then collected us, but we then wait another hour until the coach finally came to take us to the hotel. Once at the hotel, they let us in, in small groups. We then had to be paired with strangers in one room, but that took forever. We finally made it into a hotel room at 02:00 with the flight scheduled for 05:55. They were arranging collection at 04:00, so with only 2 hours to rest, it was a terrible experience. The staff were apathetic toward all the passengers affected. They did not seem to care and just left us all confused and without information. The flights themselves were okay, but the staff were relatively unfriendly to me. I would not recommend Aeroflot. There are better long-haul carriers for a little extra money. Do yourself a favour and spend that little bit more for better comfort and service.
| 2 | null | 1 | 1 |
Business
|
Economy Class
|
Vienna to Moscow
|
October 2019
| 4 | 4 | null | null | 1 | null | 2 | 0 |
anchor689884
|
2019-10-18
|
"Terrible service on arrival"
|
✅ Trip Verified | Vienna to Moscow. Terrible service on arrival to their home airport of Sheremetyevo. Theyparked the aircraft at Terminal B which is on the opposite side of the airfield from the planned arrival terminal (E). Then they’ve boarded the passengers into the bus and took on 25 minutes ride around the airstrip. Overall it took 40 minutes from the moment the pilot announced that the aircraft is at the parking position till I’ve finally reached the terminal
| 3 |
A320
| 0 | 1 |
Business
|
Business Class
|
Moscow SVO to Paris CDG
|
October 2019
| 5 | 5 | 5 | null | 4 | null | 5 | 1 |
anchor687985
|
2019-10-10
|
"very robust high-quality product"
|
✅ Trip Verified | Flight from Moscow SVO to Paris CDG, approximately 3 hours long. Hassle free boarding. Very attentive cabin crew. Clean cabin. FAs kept working with passengers throughout the flight. The seats are wide and comfortable, uncomparable with pitiful masquerading of business class by other European airlines. Full scale lunch: scallops with cucumber spaghetti and salmon with wild rice were sublime. Grand cru champagne and a variety of wines. Overall impression: very robust high-quality product from Aeroflot, exemplary for other European carriers.
| 10 |
A320
| 0 | 0 |
Business
|
Premium Economy
|
New York to NurSultan via Moscow
|
September 2019
| 3 | 3 | 3 | 3 | 3 | null | 4 | 1 |
anchor687513
|
2019-10-08
|
"on time, with good food and comfort"
|
✅ Trip Verified | New York to NurSultan return via Moscow. Review covers SVO-JFK, SU100/24Sep as this was the best of the four flights. Ground staff in all cities are surprisingly professional. Flights board well in advance of departure and airplanes, when loaded, depart. Schedules are not padded for time and flight time is accurate. Premium Economy is excellent value with comfortable seats, decent amenities, and big, filling meals. The only alcohol served is beer and wine; drinks service is followed immediately with meal. Oddly, the second meal on both transatlantic flights is served 3 hours before arrival which interrupts the chance for some hours of sleep. Announcements are continuous and interrupting; first, pre-recorded Russian/English followed by crew Russian/English announcements repeating the same message. Crews are typical, ranging from disinterested senior to pleasant, willing, smiling junior cabin staff. Services SVO-TSE-SVO on Airbus equipment with no IFE are similar with nice food, disruptive announcements and decent level of comfort. SVO is sprawling, transiting without visa is easy but you cannot linger between flights due to crowds and distance. Aeroflot was ok .... on time, with good food and comfort. The nonstop announcements and timing of meal services however are offputting and would cause me to look at other airline options.
| 6 |
Boeing 777-300
| 0 | 0 |
Family Leisure
|
Economy Class
|
St Petersburg to Moscow via New Delhi
|
September 2019
| 1 | 1 | 1 | 1 | 2 | null | 1 | 0 |
anchor685599
|
2019-09-28
|
"stalled for 2 hours without any announcements"
|
✅ Trip Verified | Flew St Petersburg to Moscow via New Delhi. The flight was stalled for 2 hours without any announcements. Half the cabin crew failed to give any substantial reason. After 2 hours we were told to de-board as the flight is delayed for another hour because of a passenger who failed to board and his luggage was onboard. After creating an utter chaos of 15 minutes with people standing and removing cabin bags, another announcement was made that now the flight was ready to take off. There was absolutely no reason as to what was happening. I understand there is a reasonable language barrier but for an international carrier it is unacceptable. Will never recommend Aeroflot.
| 2 | null | 0 | 1 |
Solo Leisure
|
Economy Class
|
Ho Chi Minh City to Verona via Moscow
|
September 2019
| 1 | 1 | null | null | 1 | null | 1 | 0 |
anchor684659
|
2019-09-23
|
"charge me for my carry on luggage"
|
✅ Trip Verified | Ho Chi Minh City to Verona via Moscow. I have been charged at the airport 200 euros for a 23 kg piece of luggage. I paid for extra pieces 400 euros total. Not happy about that, the awful personnel at Ho Chi Minh City airport wanted to charge me 200 euros for my carry on luggage because it was 2 centimers too big. Never again Aeroflot, change gear Saigon.
| 1 | null | 1 | 0 |
Business
|
Economy Class
|
Washington DC to Moscow
|
September 2019
| 5 | 5 | 4 | 5 | 5 | null | 5 | 1 |
anchor683808
|
2019-09-19
|
"exceeded my expectations"
|
✅ Trip Verified | Washington DC to Moscow. Very pleased with this airline. In-flight food / service / entertainment was top notch and exceeded my expectations. The aircraft was also new with generous leg room. Thanks Aeroflot!
| 10 | null | 0 | 0 |
Solo Leisure
|
Economy Class
|
Seoul to Minsk via Moscow
|
September 2019
| 5 | 5 | 5 | 5 | 5 | null | 5 | 1 |
anchor683733
|
2019-09-18
|
"never forget their kindness"
|
✅ Trip Verified | Seoul to Minsk via Moscow. I had a booking that involved two airlines and three layovers, and when I came to check in in the city of origin, it turned out I needed a visa to make the first layover. A visa I didn't have. Aeroflot (the second airline) agreed to take my luggage from the first airline so that I wouldn't need to go through passport control and pick up my luggage and then check in again to continue my journey. I will never forget their kindness. Moreover, on the second leg of my journey I had a problem with my ticket (bought through the agent, not from the airline) and the manager Andrei in Seoul check in desk went the extra mile to call the agent on my behalf and try and solve the problem, and in the end helped me to buy a new ticket all the way being calm, supportive and professional. The more I fly Aeroflot, the more I feel secure that I will always be taken care of.
| 10 | null | 1 | 0 |
Couple Leisure
|
Economy Class
|
Barnaul to Vienna via Moscow
|
September 2019
| 5 | 3 | 4 | null | 4 | null | 4 | 1 |
anchor683459
|
2019-09-17
|
"Leg room was very good"
|
Not Verified | Barnaul to Vienna via Moscow. It was the first routing on Aeroflot for me in many years and I was keen to see if and how their product has changed over time. I had flown the Route VIE-SVO-BAX a week before as well. All sectors were operated by Boeing 737-800 aircraft and the planes seemed to be in very good condition from outside and in the cabin. Leg room was very good for economy class, the flight attendants were helpful and service was done in a professional manner. On the flight from Moscow to Vienna several passengers who were influenced by alcohol already when they boarded became a nuisance to all others. They disturbed other guests and started to threaten their neighbours after landing in Vienna. The crew did not react to this and even sold alcohol to them. This event had a negative impact to my personal feeling of safety.
| 6 |
Boeing 737-800
| 0 | 0 |
Family Leisure
|
Economy Class
|
Moscow to Nalchik
|
August 2019
| 3 | 4 | 3 | 1 | 1 | 4 | 1 | 0 |
anchor683058
|
2019-09-13
|
"stood in line for at least 50 minutes"
|
✅ Trip Verified | Moscow to Nalchik. I flew abroad with many foreign companies, but I never saw that the registration of passengers and baggage was so slow (my granddaughter and I stood in line for at least 50 minutes, despite the fact that the line was not so long). For all the time in the queue there was not a single announcement about the beginning or end of check-in for flights, which I initially did not pay attention to, but which probably played a decisive role in what happened. Having pre-registered online, I did not manage to check in my luggage until the end of registration. When it was my turn, they suggested that I fly without baggage. As a result, my granddaughter, 14 years old, who had no luggage, flew out alone, while I reissued a ticket at the ticket office the next day (August 8), for which I paid 5520 rubles. In addition to me, other people with similar stories crowded around the ticket office and they all asked the same questions: “Why don't they announce the end of registration? Why are company employees working so slowly?” I want to ask one more question: "Why do the tickets indicate only the time of boarding the plane, but there is no time to complete the registration?" I believe that a decent airline would return the money to me (I filed a complaint with the company), but Aerofot refused to do this.
| 2 | null | 1 | 1 |
Solo Leisure
|
Economy Class
|
Los Angeles to Istanbul via Moscow
|
September 2019
| 1 | 1 | null | null | 1 | null | 1 | 0 |
anchor682728
|
2019-09-12
|
"forced to buy a new ticket"
|
✅ Trip Verified | I missed my connecting flight to Istanbul on sept 6th after a delayed flight from Los Angeles. I arrived at the boarding gate 21 minutes before departure time after a long security and passport control line but I was denied for boarding because the gate was already closed. The staff at the boarding gate was very unfriendly and did not help me and 5 other people who missed the same flight. All of us went to the ticket office and were forced to buy a new ticket. The penalty payment wasn’t even accepted and I had to pay additional 15157 Russian Rubel for the new boarding pass. They told me that I can only complain on the website and request my money back. When I arrived in Istanbul, my luggage had been left in Moscow. Their only job was to get me into this connecting flight without additional fees and also not to leave my luggage in Moscow, but they did - my luggage finally arrived 2 days later in the evening. My porcelain vaze from Fort Lauderdale/America was broken and cost me about 152$. This trip with Aeroflot was a huge mistake and also a big disappointment.
| 1 | null | 1 | 1 |
Couple Leisure
|
Economy Class
|
Vladivostok to Moscow
|
September 2019
| 5 | 5 | 5 | 5 | 5 | null | 5 | 1 |
anchor682325
|
2019-09-10
|
"one of the best flights"
|
✅ Trip Verified | Vladivostok to Moscow. Very pleasant surprise, one of the best flights I've recently had. Aircraft was a bit dated but very comfy with a decent legroom. Being 6'3" i didn't find it uncomfortable on 8 hours flight. The food is great, drinks selection could be better but nevertheless was OK. Toothbrush as well as slippers and eye-masks were provided which made the flight much better.
| 10 |
Boeing 777
| 0 | 0 |
Family Leisure
|
Economy Class
|
New York to Moscow
|
September 2019
| 1 | 2 | 2 | 2 | 1 | null | 3 | 0 |
anchor682311
|
2019-09-10
|
"I didn't get any money back"
|
✅ Trip Verified | New York to Moscow. I paid extra for seats before our trip to Moscow. My selection was 18 G and 18 F for both flights. But we received boarding passes for 23 row seats instead of 18 row. 23 is a lavatory row. I paid for service which have not been provided. I contacted Aeroflot for refund but I didn't get any money back.
| 3 | null | 1 | 0 |
Family Leisure
|
Economy Class
|
Washington to Minsk via Moscow
|
September 2019
| 1 | 1 | null | null | 1 | null | 1 | 0 |
anchor682202
|
2019-09-09
|
"get visa and fly out 2 weeks later"
|
✅ Trip Verified | Washington to Minsk via Moscow. As American citizens, you don’t need a visa to go to Belarus except if you fly to or from Russia. So we get to the airport, they tell us you can’t go. They didn’t want to help, rebook, provided no solutions. After 3 hours on the phone with the customer service, we rebooked and paid the change fees. Spend tons of money to get Russian and Belarus visa and fly out 2 weeks later. On the way back, the flight was delayed from Minsk to Moscow which made us miss the connecting flight. they provided no solution to how we can get back home. Finally after fighting, they able to put us on a flight to miami. We had to pay extra for that as well and then we had to pay ourselves to go from Miami to dc. The experience was just unbelievable, never have we had such an atrocious experience and been treated the way we were.
| 1 | null | 1 | 1 |
Business
|
Economy Class
|
Kazan to Lisbon via Moscow
|
August 2019
| 4 | 4 | 3 | null | 4 | null | 5 | 1 |
anchor681293
|
2019-09-04
|
"staff were attentive"
|
✅ Trip Verified | Kazan to Lisbon via Moscow. The flight departed a bit late, but the passengers were kept informed. The first leg went just fine, with a snack for a 90 min flight. Departing from Moscow, the gate was changed some three times, terminal included. And that us not nice. Also, the flight was late, despite people being informed and the profuse apologies onboard. The service went well - more smiling needed! - as staff were attentive (a mother asked for help to put the socks on her baby and the attendant promptly did so). The food was not so good on the flight to Lisbon, but there were two options on Economy.
| 8 | null | 0 | 1 |
Business
|
Economy Class
|
Moscow to Kazan
|
August 2019
| 4 | 3 | 4 | null | 5 | null | 5 | 1 |
anchor681289
|
2019-09-04
|
"another pleasant surprise"
|
✅ Trip Verified | Another Aeroflot flight, another pleasant surprise: the check in is done early (so no need to rush and departure is in time), the service was fine (some more smiling would be grand) and we get a very good snack for a 90 min flight (chocolate included!).
| 9 | null | 0 | 0 |
Business
|
Economy Class
|
Lisbon to Moscow
|
August 2019
| 4 | 3 | 5 | null | 4 | null | 5 | 1 |
anchor681283
|
2019-09-04
|
"very good service"
|
✅ Trip Verified | Lisbon to Moscow. I was excited to try Aeroflot but had read some concerning reviews. This flight proved that Aeroflot offers very good service! We could choose from three options for breakfast and, trust me, it was delicious! The aircraft was just fine and the seats comfortable. The staff are nice but could chill and smile just a little more. Or maybe it is my approach to service. Also, if I check in online, having to wait on a long queue at the airport just to drop off doesn’t make much sense nowadays. The same goes for not having the boarding pass on the wallet but having to have it printed!
| 8 | null | 0 | 0 |
Couple Leisure
|
Economy Class
|
Oslo to Bangkok via Moscow
|
August 2019
| 1 | 1 | 1 | null | 1 | null | 1 | 0 |
anchor680455
|
2019-08-31
|
"pay 550 Euro for a new flight"
|
✅ Trip Verified | Oslo to Bangkok via Moscow. Due to problems at the airport, we did not pass our flight on, and had to pay 550 Euro for a new flight that departed 24 hours after the original flight. We could not get out of the airport without paying 150 Euro for visas due Norwegian passports. A lot of other passengers had the same problem and there was a very long queue where you had to stand for about 90 - 120 minutes before getting help since they had only had two people for this. When you arrive at Moscow airport the staff are on their cell phones rather than coming up with menus when you sit down at the restaurants, they do not smile at all and show that they are not interested in providing good customer care. This is my first time in Russia, and I hope I don't have to come back any time soon. HR
| 1 | null | 1 | 1 |
Solo Leisure
|
Business Class
|
Moscow to Athens
|
August 2019
| 5 | 5 | 5 | null | 5 | null | 5 | 1 |
anchor680428
|
2019-08-31
|
"offer a real business class product"
|
Not Verified | Moscow to Athens. Aeroflot seems to be one of the very few remaining airlines to offer a real business class product with special seats in short haul flights. Service is refined (I was even offered a tablet with films downloaded ) and you really feel the difference compared to the usual slightly improved economy class product. All this at very competitive prices . Congratulations Aeroflot.
| 10 | null | 0 | 0 |
Family Leisure
|
Economy Class
|
Madrid to Bangkok via Moscow
|
August 2019
| 5 | 5 | 5 | 5 | 5 | 5 | 5 | 1 |
anchor679741
|
2019-08-27
|
"excellent service and attention"
|
Not Verified | Long family flight with 9 month old baby. Great flight. Thank you very much for your excellent service and attention to infants! We flew with a baby from Madrid to Bangkok with a transfer in Moscow. At all stages the staff were friendly and very caring towards our kids. Docking time in Moscow was only 1 hr 20. In the transit zone we were actively driven up and let everyone forward among a huge crowd. Very carefully as all half asleep thought slowly. I want to note separately that the quality of food even in economy class is at a high level and not some kind of plastic like many airlines have. If coffee then only natural not instant and cheap Nescafe. Tasty tea. I often fly and I have something to compare. All kids are given packages with toys - this is very nice! When we flew from Moscow to Bangkok the stewardess herself offered to transfer to the free lane where there were no seats in front which turned out to be much more comfortable :) At all stages of the flight there were modern and comfortable aircraft. Clean and well maintained at a low cost. Aeroflot - you are just super!
| 10 | null | 0 | 0 |
Family Leisure
|
Economy Class
|
New York to Tel Aviv via Moscow
|
June 2019
| 3 | 3 | 2 | 3 | 1 | null | 2 | 0 |
anchor676349
|
2019-08-10
|
"we missed the flight"
|
✅ Trip Verified | I traveled from New York to Tel Aviv in June 2019. We flew via Moscow and after two hours waiting transfer we took off to Tel avid, food and service is poor but I got economy tickets so it’s ok so far. In Tel avid is when the nightmares started, they can’t find our suitcases no where. 2 days later an Angel found 2 of the 3 packs. Well the Hunting continues, 2 more they my wife had to get in the baggage section in airport to get my mothers suitcase, finally we closed that chapter. June 17th was the day to return home, I had to return my rental car and left my family in the check in waiting, after I came back to the terminal we had to wait a half hour in line just to the attendant tells we missed the flight, I was 45 minutes to the depart, so we beg to them to let us go, no way, they sent us to the ticketing window where not one help us, the answer was, buy new tickets. I tried to see if any one else can help but looks like this company doesn’t have customer service. We asked to talk to a supervisor but looks like they even don’t know that word or don’t care.
| 3 | null | 1 | 1 |
Solo Leisure
|
Economy Class
|
Madrid to Guangzhou via Moscow
|
July 2019
| 3 | 2 | 3 | 3 | 1 | null | 3 | 0 |
anchor674043
|
2019-07-30
|
"my luggage did not arrive"
|
✅ Trip Verified | Madrid to Guangzhou via Moscow. I would just like to say that the way this airline schedules this flight is a recipe for stress and disaster. A friend of mine flew the same route and had the same thing happen to her. She had given me a heads up that I would have to go from one end of the Moscow airport to the next end in order to attempt to make my flight. She also warned me that my luggage would probably not arrive. She knew this as she had taken the same route two weeks before I did. The flight from Madrid to Moscow flight 2501 arrives at 5:50 PM at terminal D. Then you have to get though security to get to terminal F in order to take flight 220 which leaves at 7:05 PM from gate 57 at terminal F, which is the second to the last gate. I literally ran from one terminal to the next and then asked the security attendant if she could take me to the front of the line in order to make my flight. If I had not ran and had not asked to be taken to the front of the line I would have missed my flight. Once I arrived in Guangzhou, I was told my luggage did not arrive and would be delivered the next day. So, why have a route so tight that will cause passenger's luggage to always arrive a day late? If the airline is going to keep this schedule, they need to at least warn passengers that their luggage will arrive late and warn them that if they want to make their connecting flight they need to RUN to make it on board. Why not make the layover time a bit longer and avoid so many problems?
| 4 | null | 0 | 1 |
Solo Leisure
|
Economy Class
|
Amsterdam to Simferopol via Moscow
|
July 2019
| 4 | 4 | 5 | null | 3 | null | 4 | 1 |
anchor673703
|
2019-07-28
|
"compliment and thank Aeroflot"
|
✅ Trip Verified | Amsterdam to Simferopol via Moscow. I would like to compliment and thank Aeroflot for their excellent services. Since I arrived with an international flight (SU2193 / SU2694) and continued my trip with a domestic one (SU1644 / SU1637) via Sheremetyevo Airport (and the new B terminal) I was quite worried about not receiving my luggage – which proved to be a needless worry. I also noticed stewards and stewardesses on the domestic planes had become more professional. The meals served were very welcome and tasty. (Aeroflot must be one of the few airline companies to date that still includes meals.)
| 9 | null | 0 | 0 |
Solo Leisure
|
Economy Class
|
Bangkok to Moscow
|
July 2019
| 5 | 5 | 5 | 4 | 5 | null | 5 | 1 |
anchor673065
|
2019-07-24
|
"I strongly recommend Aeroflot"
|
✅ Trip Verified | Aeroflot economy class Bangkok to Moscow July 18th 2019. As a Frequent Flyer (GoldMember) with Aeroflot for nearly 3 years, all I can say is that I'm very satisfied with them. Flight Attendants are genuinely welcoming and helpful, aircraft (usually Airbus) are recent, seats have a generous width & legroom (Frequent Flyers are entitled to a Space+ Seat with extra leg room, free of charge), food & wines onboard and in the business lounges are good and prices are overall competitive. You may sometimes have a flight delayed (snow at Moscow Airport in the winter, etc) - but I've experienced that Aeroflot will never let you down. They will provide drink, lunch, even hotel, and next available flight. A few months ago my flight from Bangkok to Paris was delayed, Aeroflot put me on the Thai Airways direct flight in the same day / evening and gave me a 4 star hotel + meals for the 8 hours waiting time. Moscow Airport is good, and has everything you need - restaurants, cafés, bars, hotels, wifi, vending machines. I had my luggage delayed - only once in 3 years - it was delivered to my door in Paris 48 hours later, free of charge to me. Overall a very good airline and I strongly recommend Aeroflot.
| 9 |
A330
| 0 | 1 |
Family Leisure
|
Business Class
|
Berlin to Delhi via Moscow
|
June 2019
| 4 | 4 | 2 | 3 | 1 | 3 | 1 | 0 |
anchor669751
|
2019-07-09
|
"No response from Aeroflot customer service"
|
Not Verified | Berlin to Delhi via Moscow. Will never fly Aeroflot again once this trip is completed. Traveling with 3 kids, they bumped me off my business class confirmed flight, without my consent and without a forwarding confirmed flight. 4 hours waited at the international ticketing desk, in an area with no water/food, with 3 young kids, since according to Russian law to enter the terminal you need to clear immigration and security. Requested/demanded to meet supervisor, was told by staff that they were in another building! Finally get into the terminal and then spend next 10 hours at another information desk in the terminal. With 3 kids this was absolutely one of the worst travel experiences, especially since I paid for business class to have the comfort. They finally put us up in one of the worst hotel rooms imaginable (available only at 10pm), with no ability to upgrade (since we were not in the ‘Russian section’ of the hotel). We were finally able to get out of Moscow the following day, 24hrs later. No response from Aeroflot customer service. Don’t expect one. Don’t think they care either. Just a piece of advice: shell out the extra $200 and get another airline into Delhi. You might end up wasting that money at their airport/hotel etc.
| 1 |
A330
| 1 | 1 |
Solo Leisure
|
Economy Class
|
Almaty to Copenhagen via Moscow
|
June 2019
| 4 | 3 | 1 | null | 3 | null | 2 | 0 |
anchor669490
|
2019-07-08
|
"luggage did not arrive for three days"
|
✅ Trip Verified | Almaty to Copenhagen via Moscow. The plane(s) were fine, although there is no entertainment system, unless you download an app before you go, but I have never been able to get it to work because the language is always in Russian (there is a button for English, but it doesn't work), The food was awful, service was OK, but my luggage did not arrive for three days (and only just before I was leaving to fly to my next destination). I have flown Aeroflot 9 times between Almaty and Copenhagen via Moscow in the last 5 months and my luggage has arrived on the same flight I have arrived on less than 15% of the time. Furthermore, it often does not arrive for 48 hours, which is incredibly inconvenient. And on the Almaty end, I have to go to the airport myself (or get a courier) to pick it up. The service is simply atrocious.Moscow SVO airport is crowded and stressful to transit through with few good places to see for several hours. I have reached a point where I am going to try to avoid it if at all possible in the future.
| 3 |
A320/321
| 0 | 1 |
Family Leisure
|
Economy Class
|
Amsterdam to Phuket via Moscow
|
July 2019
| 1 | 1 | null | null | 1 | null | 1 | 0 |
anchor669438
|
2019-07-08
|
"None of our 4 suitcases arrived"
|
✅ Trip Verified | We were traveling from Amsterdam to Phuket with stopover in Moscow Sheremetyevo which is a total mess. None of our 4 suitcases arrived at the final destination. We were crowding with a large group of travelers at the baggage claim desk at Phuket airport who had the same problem with Aeroflot. The staff was continuously smiling but that does not help. Aeroflot claims that they have a lost luggage tracking system but it doesn’t work. Calling customer support is pointless. I called like 20 times and I was every time disconnected while waiting on the line. The staff in Phuket promised to deliver bags tomorrow to our hotel. If that happens I will amend this rating but that is how the situation looks for now. Having all 4 bags lost for every member of the family is the worst nightmare that can happen to you while on your holidays.
| 1 |
A330
| 1 | 0 |
Family Leisure
|
Economy Class
|
New York to Istanbul via Moscow
|
June 2019
| 2 | 3 | 2 | 4 | 1 | null | 2 | 0 |
anchor668333
|
2019-07-02
|
"no idea where my luggage is"
|
✅ Trip Verified | New York to Istanbul via Moscow. The flight boarded late because they were overbooked. The flight itself was fine. But once we landed in Istanbul we realized two of our luggages were missing. After running around trying to find where it was they told us the luggages were still is Moscow but would not tell us when or how we would get it back, they told us to wait and it would be on another flight down to Istanbul but not which flight it would be on. I called Aeroflot no answer (keeps saying they’re helping others and to call back later) I emailed and no answer. I filed a claim and no answer. At this point I have no idea where my luggage is or when I’m going to get it back.
| 1 | null | 1 | 1 |
Business
|
Economy Class
|
Belgrade to Delhi via Moscow
|
June 2019
| 4 | 5 | 5 | 2 | 5 | null | 5 | 1 |
anchor667447
|
2019-06-28
|
"overall positive experience"
|
✅ Trip Verified | Belgrade to Delhi via Moscow. An overall positive experience. The first leg Belgrade-SVO had a 2 hours delay due to tech issues, and a replacement aircraft of the same type is sent. Delay on departure exactly 2 hours. We got a complimentary non-alcoholic refreshment on the airside at Belgrade. Seamless boarding. Served a tasty sandwich, a cookie, and an apple. My layover at Moscow was long, but the airport is full of amenities. Shortly prior boarding the flight to Delhi was switched from a jetway gate to a bus one, but the weather was not bad. Despite the A330-200 was full, the boarding speed was impressive. Most of travelers were Indians returning home, so it may have played a role, as I was among the very few required to show a visa to enter India. Plane is a bit old, but in good shape. Inflight entertainment is so slow and hard to navigate that is almost useless. Served a nice hot meal and later some Russian style pies. There were no delays on that flight.
| 8 |
A320 / A330-200
| 0 | 1 |
Couple Leisure
|
Economy Class
|
Samara to New York via Moscow
|
June 2019
| 2 | 2 | 2 | 2 | 1 | null | 1 | 0 |
anchor663186
|
2019-06-06
|
"I still don’t have my suitcase"
|
✅ Trip Verified | Terrible experience. They managed to lose my bag and it’s been 4 days and I still don’t have my suitcase. I spent close to 3 hours waiting at the carousel then in line to the lost and found office (there were about 20 people from the same flight who didn’t get their bags), they gave me a piece of paper with the tracking number and their contact info. I tried to call the number many many times and nobody answers. I sent emails, no response. 4 days and I still don’t have my bag and have no information on where it might be or what to do next. If something goes wrong you won’t be able to get in touch with them.
| 1 | null | 1 | 0 |
Solo Leisure
|
Economy Class
|
Perm to New York via Moscow
|
June 2019
| 3 | 3 | 4 | 4 | 1 | 2 | 2 | 0 |
anchor662499
|
2019-06-03
|
"they managed to lose my baggage"
|
✅ Trip Verified | Perm to New York via Moscow. In 4 days they managed to lose my baggage on the way to and from my destination. Connecting time in Sheremetyevo 3 hours. The telephone they provide on their website and via general hotline for lost baggage in Sheremetyevo are never answered. You get an automatic answer that everyone is busy and you should call later. I tried approximately 50 times in different times never succeeded. E-mails are not being answered. At the moment something goes wrong, nobody cares.
| 2 | null | 1 | 0 |
Business
|
Economy Class
|
Minsk to Amsterdam via Moscow
|
May 2019
| 4 | 4 | 3 | 2 | 1 | null | 1 | 0 |
anchor662213
|
2019-06-01
|
"Sheremetyevo airport poorly managed"
|
✅ Trip Verified | Minsk to Amsterdam via Moscow. My luggage got delayed in Amsterdam. The handling agent (Menzies) had filled in a report, and they had no idea, what would be the compensation due, what could I claim etc. They only could suggest to check aeroflot.ru. No any comprehensible info on the www, so I called the client support for details, and they suggested to file a claim and see what happens, in 2 to 4 weeks, perhaps. I am really curious why Aeroflot needs the phone support at all. The flight itself was not too bad. Most problems came from the fact that Sheremetyevo airport is extremely poorly managed, so both during inbound and outbound flight we had spent a lot of time burning fuel in the air waiting for a vacant slot. Services and navigation in SVO are very inefficient as well, and a lot of artificial bottlenecks are created and carefully maintained (some were already when designing the buildings).
| 2 |
SSJ100 / A321
| 1 | 1 |
Business
|
Economy Class
|
Moscow to Delhi
|
May 2019
| 1 | 1 | 1 | null | 1 | null | 1 | 0 |
anchor661302
|
2019-05-28
|
"luggage was not transferred"
|
✅ Trip Verified | I asked for water & was refused initially and given after 1 hr when all passengers were served. On landing, after waiting at belt for 45 mins for luggage, we got to know that luggage was not transferred from St. Petersburg flight to Moscow flight and it will take 2 days for luggage to reach us. We were given mobile no for queries and that number was kept switched off entire day.
| 1 | null | 1 | 1 |
Business
|
Business Class
|
Lisbon to Hanoi via Moscow
|
May 2019
| 3 | 3 | 1 | null | 1 | null | 2 | 0 |
anchor661023
|
2019-05-26
|
"could not put through their cage"
|
✅ Trip Verified | Lisbon to Hanoi via Moscow. A ridiculous scene in Moscow with a group of staff trying to measure and weigh luggage of passengers. I am on business class and have only one backpack and a roller bag. Only bought two pieces of duty free so the roller bag was expanded and could not put through their cage. They refused my boarding and rudely responded to my request to speak to someone. I have flown them 6 times over the last 12 months and their cabin services are decent. Unfortunately their action today was so bad that I would avoid them from now on.
| 1 |
Boeing 777
| 1 | 0 |
Solo Leisure
|
Economy Class
|
Moscow to Los Angeles
|
May 2019
| 3 | 5 | 3 | 3 | 5 | null | 5 | 1 |
anchor660901
|
2019-05-26
|
"Good flight"
|
✅ Trip Verified | Moscow to Los Angeles. Good flight. Left on time. Boarding was easily done and efficient. FA’s were very timely with drinks and meals. Meals were pretty basic with the required brown, hard bread but otherwise okay.
| 9 |
Boeing 777
| 0 | 0 |
Solo Leisure
|
Economy Class
|
Shanghai to London via Moscow
|
April 2019
| 2 | 2 | 3 | 4 | 2 | 2 | 2 | 0 |
anchor658774
|
2019-05-16
|
"moved me further up the plane"
|
✅ Trip Verified | Shanghai to London via Moscow. The crew were about to bring out drinks when the turbulence stopped and were standing around for over an hour. I got up to speak to someone she advised that everything was ok there was just a lot of condensation from the air conditioning. I took my seat again and the captain told cabin crew to get in their seats due to turbulence. I found the lack of information from the captain ridiculous. Barely any announcements during the flight. Whereas some airlines even advise of the weather etc. I was sat between people who brought their own food and spat their food into their cups etc. When asked to move they weren’t 100% that I could as there was an entire row free near to the emergency exit however these were for premium members. They dealt with the matter quite well in that in an hour they moved me further up the plane as luckily one of the premium members had agreed to switch to the empty row for me
| 2 | null | 0 | 0 |
Solo Leisure
|
Economy Class
|
Gatwick to St. Petersburg
|
May 2019
| 1 | 1 | 1 | null | 1 | null | 1 | 0 |
anchor657640
|
2019-05-11
|
"you have to pay for luggage"
|
✅ Trip Verified | Gatwick to St. Petersburg. After years of having an extremely lax baggage policy, where they didn’t charge anything to check in the first bag, let excess kilos float through without comment, and never paid any attention to cabin bags, Aeroflot has done a complete U-turn. Now you have to pay for luggage in the hold (£36 per item) and they are applying zero tolerance for a few grams over and weighing hand-baggage, applying limits to the letter. My excess on the same amount of luggage I’ve travelled with for years came to £129, almost doubling the price of my ticket. It was extracted by the service staff, at times barely suppressing smiles. The baggage policy – or lack of one - was among the very few positives. I’ll be thinking long and hard when booking a flight to Russia next time.
| 1 | null | 0 | 0 |
Business
|
Economy Class
|
Amsterdam to Ulaanbaatar via Moscow SVO
|
January 2019
| 2 | 3 | 2 | 1 | 1 | null | 3 | 0 |
anchor657441
|
2019-05-10
|
"Aeroflot client support is useless and helpless"
|
✅ Trip Verified | My first flight in the itinerary AMS-SVO was delayed by 1 h due a malfunctioning aircraft (as I was told), so I missed in SVO my connection to ULN and was re-routed via PEK with Aeroflot SVO-PEC and Air China PEK-ULN. The flight SVO-PEK was 1 h late in PEK as well, and I was put in Beijing in a hotel for 24 h to wait for the next Air China flight. My visit to ULN was planned as 2 days long, so I requested an Aeroflot agent to send me back to AMS, as my trip had lost its purpose. The Aeroflot Agent in Beijing spoke very poor English, and he ignored my request without a reason provided, but recommended to call to Moscow during office hours in Moscow (it was 3 am in Moscow at the time of this conversation) and discuss this with people from central office. As long as it would be too late then, and because in my experience Aeroflot client support is useless and helpless, I went to the hotel (the hotel was very poor and in a very strange location, btw). Re. inflight experience. All the Aeroflot long haul cabins I was in (A330 for AMS-SVO and B777 for SVO-PEK) were tired, did not look very clean and chairs were not the best. In contrast, both B737 for ULN-SVO and A321 for SVO-AMS were brand new and clean. Meals were very decent on AMS-SVO-AMS, decent on ULN-SVO and very unimpressive on SVO-PEK, especially a weird plastic-packed cooky before the landing that was (I suspect) designed as a breakfast. In-flight entertainment systems were broken or not very responsive both in A330 and B777. Flight attendants are trying their best to be nice, but did not act very professionally.
| 3 |
A330 / Boeing 777 / Boeing 737 / A321
| 1 | 1 |
Family Leisure
|
Economy Class
|
Stockholm to Tokyo via Moscow
|
April 2019
| 5 | 5 | 3 | 3 | 5 | null | 5 | 1 |
anchor656398
|
2019-05-06
|
"hard working crew"
|
Not Verified | Stockholm to Tokyo via Moscow. Great experience with hard working crew and great punctuality. Many people say Aeroflot are a fraud and that it’s a bad airline but these people are totally wrong since they have changed totally from their past and now it probably is the world’s most underrated airline company. The crew was amazingly polite and kind but the one of the only issues was the cabin temperature was too hot on the way home (Tokyo-Moscow) but at least they listened and did what they could to make it better unlike many other companies who would have totally ignored it. The food wasn’t the best either especially when the plane originated from Moscow but from Japan it was way way better. I would definitely recommend Aeroflot and would love to fly again with Aeroflot in the future!!
| 10 |
Boeing 737/777/A320
| 0 | 0 |
Solo Leisure
|
Economy Class
|
Malé to Zurich via Moscow
|
May 2019
| 2 | 2 | 2 | 1 | 1 | null | 1 | 0 |
anchor656237
|
2019-05-05
|
"treated me very unfriendly"
|
✅ Trip Verified | Malé to Zurich via Moscow and missed my connection flight. We arrived just 40 minutes late at Moscow where I was supposed to get my connection flight to Zurich. Usually staff will help you if there is little time to reach the next flight which you booked together as one ticket with the same airline. There was two counters with staff, apart from that, no one to find. By the time I could make someone talking to me, my flight already left and they didnt care about it and I was stuck with other passengers in the transfer area. They left me without information and a little food voucher I couldnt even afford proper food with. I started running around the airport, trying to find someone who could give me any information or at least a place to sleep. I waited for more than 5 hours at the airport until I managed to get information. I had to wait for 15 hours.
| 1 | null | 1 | 1 |
Family Leisure
|
Economy Class
|
Washington to Moscow via Tel Aviv
|
April 2019
| 1 | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
anchor656205
|
2019-05-04
|
"8 days for my bags to arrive"
|
✅ Trip Verified | I flew from IAD to TLV via SVO on April 15th, arriving on April 16th. 2 out of the 4 bags I checked didn't make it (along with many other bags from other passengers that were all making claims at the same time that I was. It took 8 days to finally get my bags (my trip was only 12 days long). During those 8 days I sent emails, faxes and called the airline and lost baggage service (Q.A.S) multiple times and never received any responses. The only reply I got from them was due to a Facebook message I sent, which explained I need to contact the airline directly, not through their FB page. On April 24th I decided to go to the airport and look for my bags myself. They claimed my bags were not there, but I begged to check on my own and was finally allowed. Well, they were sitting right there in their storage room! It seems that when the bags finally made it on a flight, they had new tags put on - meaning the airline would have never found my bags, since they were searching for my old tag number. When no one claimed the bags, instead of searching their system to look for my claim, they issued a new claim to the case even though my name was on the baggage tag! Now, I flew back the same route arriving 4 days ago (TLV, SVO, IAD) and 3 of my 5 bags checked are missing! They claim it was due to a short stopover, but I had a 14 hour stopover! It is going to take 8 days for my bags to arrive as Aerolflot only has 1 flight a week that flies this route.
| 1 | null | 1 | 0 |
Solo Leisure
|
Economy Class
|
Hong Kong to Moscow
|
April 2019
| 1 | 2 | 1 | null | 4 | null | 2 | 0 |
anchor655460
|
2019-05-01
|
"They lost my luggage"
|
✅ Trip Verified | Hong Kong to Moscow. Old Boeing 777 (5 years old), seats are super tight, and the choice of movies available is quite limited. Food: lowest quality I have seen on a plane. They lost my luggage - what can happen - however, to receive it back I received phone calls at night (11.30pm).
| 2 | null | 1 | 0 |
Solo Leisure
|
Economy Class
|
Male to Moscow
|
April 2019
| 1 | 1 | 1 | 2 | 1 | null | 2 | 0 |
anchor655583
|
2019-05-01
|
"food was terrible"
|
✅ Trip Verified | Male to Moscow. The food was terrible for me, the blanket looked used and dirty. It was possible to use the entertainment only a lot of time after the take of and they give you the headphones later. The dinner was served a lot of time after the departure in and they take so much time to bring you the drinks that you already have finished to eat.
| 1 | null | 0 | 0 |
Couple Leisure
|
Economy Class
|
Delhi to Moscow
|
April 2019
| 3 | 3 | 1 | 1 | 3 | null | 3 | 0 |
anchor654818
|
2019-04-29
|
"Seats hard .. leg space good"
|
✅ Trip Verified | Delhi to Moscow. Flight left on time and reached on time. Seats hard but leg space good. Inflight entertainment was problematic to operate. Press something and something else comes up on the screen. No free alcohol served on this flight. Food served after an hour and a half after take off and meant to be breakfast was terrible and small portions of food. Next food an hour and a half before arrival. A small snack box. I will carry my own food with me from Moscow back to Delhi. Worse than a low cost airline.
| 3 | null | 0 | 0 |
Solo Leisure
|
Economy Class
|
Phuket to Amsterdam via Moscow
|
March 2019
| 3 | 3 | 3 | 3 | 3 | null | 2 | 0 |
anchor654022
|
2019-04-24
|
"lead to a 14 hour delay"
|
✅ Trip Verified | Phuket to Amsterdam via Moscow. I had chosen a day flight with a 1H20 connection in Moscow. But after online check-in i noticed the scheduled departure time had changed which eventually lead to a 14 hour delay. Ticket was booked 5 months in advance. Even as member of their frequent flyer program, I wasn't notified and there was no way for me knowing of this change until it was to late.
| 1 |
Boeing 777-300
| 1 | 1 |
Family Leisure
|
Business Class
|
Tel Aviv to Shanghai via Moscow
|
April 2019
| 3 | 4 | 3 | 3 | 1 | null | 2 | 0 |
anchor653589
|
2019-04-23
|
"Transfer the worst experience"
|
✅ Trip Verified | Tel Aviv to Shanghai via Moscow in Business, returning in Comfort. Obviously SU is cutting corners to save money, but with her premium passengers? Not a great idea. On the flight TLV SVO, I was with my son who I ordered child meal for. They served him with a child meal from economy (confirmed by flight manager) who apologized, I guess they don't carry such a special meal Child meal Business class. To my request to at least give him an appetizer from the Business menu the answer was 'niet'. No bottles of water distributed, newspapers only in Russian offered in English by a polite flight attendant. The crew were no where to be seen but sitting in their galleys eating and chatting. Transfer to our PVG flight was probably the worst experience as a Business passenger. Hundreds of transfer passengers pushing and shoving to pass a passport inspection point that was manned by 1 person. No Sky Priority Line, my 14 yo son was almost crushed by a group of very aggressive pushy passenger. Fast Track maybe is the term to introduce to Moscow Airport. We barely made it to our connection flight to PVG. This flight was ordinary, we refused the child Meal. I wrote a complaint to SU, but all you get is an automatic apology and a 'thank you for your feedback'. The return flights were in Comfort class, nothing special to report. Meals with no drink service, but I must admitted their inflight crews are the only good thing about Aeroflot.
| 4 |
A330-200 / Boeing 777-300ER
| 0 | 0 |
Couple Leisure
|
Business Class
|
Shanghai to Oslo via Moscow
|
February 2019
| 5 | 5 | 5 | 4 | 5 | null | 5 | 1 |
anchor653258
|
2019-04-22
|
"Great daytime flight"
|
✅ Trip Verified | Great daytime flight from Shanghai to Oslo via Moscow SVO. Despite some apprehension from other reviews regarding bags going missing at SVO transfer, everybody and their bags arrived earlier than scheduled at the final destination. Transfer from SVO Term D to E was a quick walk and uneventful. A well supplied lounge at Term E was quiet and relaxed during the short transit time. The cabin crew were friendly and helpful with perfect English language skills and the meals above average, with four main course options on offer and each was tops. Plenty of wine/spirits were available during meals and the flight generally. IFE was well stocked and adequate for a 10 hour flight. The lie-flat beds were not tested on this occasion.
| 10 |
Boeing 777
| 0 | 0 |
Solo Leisure
|
Economy Class
|
Moscow to Bangkok
|
April 2019
| 5 | 5 | 5 | 5 | 5 | null | 4 | 1 |
anchor650124
|
2019-04-07
|
"a very good experience"
|
✅ Trip Verified | Moscow to Bangkok economy class. Moscow Airport is good and the check-in was swift, via Skypriority lane for Frequent Flyers. Recent Airbus A330. Flight Attendants welcoming and helpful. Was not offered a Space+ seat with extra legroom)although my GoldMember status entitles me to it - but I was offered a Space+ seat on the first segment from Paris to Moscow. Seat comfortable, with good width and legroom. Large choice of movies, watched 3 during the 9 hours flight. Dinner, then breakfast, both good in quality and quantity, and the Flight Attendants again perform very well. No more ice cream between meals, unfortunately. Arrived to Bangkok relaxed and right on time. Was offered a Priority Immigration Swift lane - very appreciated. Overall a very good experience and I strongly recommend Aeroflot.
| 10 |
A330
| 0 | 0 |
Couple Leisure
|
Business Class
|
Tel Aviv to Hanoi via Moscow
|
March 2019
| 5 | 5 | 5 | 3 | 5 | null | 5 | 1 |
anchor649498
|
2019-04-04
|
"our experience was excellent
|
✅ Trip Verified | In direct contrast to some of the problematic reviews of Aeroflot we read in planning our itinerary, our experience traveling business class from Tel-Aviv to Hanoi via Moscow was excellent. The carrier took off on time, the crew was cordial and helpful, the seating congenial to our expectations and the food superb. We highly recommend traveling business class on Aeroflot.
| 9 | null | 0 | 0 |
Solo Leisure
|
Economy Class
|
Copenhagen to Moscow via Saint Petersburg
|
February 2019
| 2 | 1 | 1 | 1 | 1 | null | 2 | 0 |
anchor646926
|
2019-03-22
|
"I missed my connection"
|
✅ Trip Verified | I was flying from Copenhagen to Saint Petersburg via Moscow. With all flights on the route being served by Aeroflot. I had only 75 minutes to change in Sheremetyevo. Why do you let the booking systems to sell the tickets with such a small time to connect. It's barely enough if the flight is on time - but, in my case, the Aeroflot flight from Copenhagen was delayed by 25 minutes. I have to say a few words about the official ground representatives of Aeroflot in Copenhagen. It was hustle and bustle, with lots of unnecessary movements. They made an impression of low professionalism. So the flight from Copenhagen departed with 25 minutes delay. The cabin crew on the flight CPH-SVO was also very hectic. I asked for a coffee and they poured me a warm liquid which barely resembles coffee. When I've told the lady about it and asked for the tea (if it's warm) I was met with very unfriendly face. The food had become very poor lately. I missed my connection to Saint Petersburg, I was rebooked for the next time, but barely had time to catch it. So if you travel via Moscow's Sheremetyevo you have to have at least two hours for the transfer. I arrived in Saint Petersburg's Pulkovo airport with the next Aeroflot's flight, but my luggage didn't, it arrived two flight later almost at midnight. The ground service of Pulkovo airport offered me to wait for my luggage two and a half hours. They offered me to fill in some papers and lied that if I will put 24 hours contact permission, it will simply mean, that they will have a right to send me sms 24/7, in fact, I later figured out that it meant that they can deliver my luggage 24/7. The next day I call to Pulkovo luggage service to ask about my luggage delivery, and they inform me that I will only get it from 20:00 to 8:00, at night. So I took a taxi and came to Pulkovo myself and picked up my luggage. Aeroflot didn't compensate the money I've spent on a taxi.
| 2 | null | 1 | 1 |
Solo Leisure
|
Economy Class
|
Hamburg to Bangkok via Moscow
|
March 2019
| 3 | 1 | 1 | null | 2 | null | 1 | 0 |
anchor645613
|
2019-03-16
|
"Every flight was delayed"
|
✅ Trip Verified | Hamburg to Bangkok via Moscow. Every flight was delayed by minimum of one hour. Nearly missed my connection flight. Dont expect any help if problems occur. We had an emergency passenger on plane and stewards were clueless how to help. Luckily we had a nurse on the flight who could measure the blood pressure. We nearly made an emergency landing because of miscommunication, if I wouldnt have translated for the sick customer. A fight nearly occurred between staff and a passenger, which the customer didn't want to make free for another passenger. If you book a flight with a connection, make sure your stayover is longer than two hours. Otherwise you are in risk of missing the connection due to the delays.
| 2 | null | 1 | 1 |
Solo Leisure
|
Premium Economy
|
Moscow to Hong Kong
|
February 2019
| 5 | 5 | 4 | 4 | 4 | 5 | 5 | 1 |
anchor645213
|
2019-03-13
|
"Excellent inflight service"
|
✅ Trip Verified | Moscow to Hong Kong. Excellent inflight service and I was happy to share particular compliments about those who served me. Much better than Cathay Pacific long-haul by a longshot. Flight arrived early. Cabin was clean and fresh. No issues with bag storage. Lots of space. Excellent entertainment system and magazines. Food quality and quantity better than Cathay Pacific. Bag came out very quickly. Really feel that this airline cares about its customers in a genuine way.
| 8 |
Boeing 777-300ER
| 0 | 0 |
Solo Leisure
|
Economy Class
|
Delhi to Moscow
|
March 2019
| 4 | 2 | 1 | null | 1 | null | 2 | 0 |
anchor644137
|
2019-03-07
|
"missed the connecting flight"
|
✅ Trip Verified | Flight was delayed from New Delhi. Landed Moscow at 15:10. Due to the late arrival missed the connecting flight. Have been waiting for accommodation since then with a torturous process of waiting for the hotel list at 11 pm then immigration and now waiting for the bus to hotel at 12:30 am past midnight. Looks like I may not even get couple of hours of bed since past 30 hours of my journey.
| 2 | null | 1 | 1 |
Family Leisure
|
Economy Class
|
Saint-Petersburg to Rome
|
March 2019
| 3 | 4 | 3 | null | 1 | null | 3 | 0 |
anchor643085
|
2019-03-02
|
"they kept people in a bus"
|
✅ Trip Verified | Saint-Petersburg to Rome. It was -10 degrees outside and they kept people in a bus with open doors until it gets full to get to a plane. Even though, the plane was fully packed the bus made just 2 races. When bus arrived to the plane people had to wait outside the plane cause they were checking boarding passes for the third time in a row.
| 1 | null | 0 | 1 |
Business
|
Economy Class
|
Ho Chin Minh City to Moscow
|
February 2019
| 2 | 1 | 1 | 2 | 2 | null | 2 | 0 |
anchor642994
|
2019-03-01
|
"only loaded 20 cans of beer"
|
✅ Trip Verified | Ho Chin Minh City to Moscow. Thought I'd give it a try, but this is really not good compared to other airlines. Poor food, no alcoholic drinks on this 12 hour flight, because they only loaded 20 cans of beer and a few bottles of wine and they were halfway the first serving finished. When you ask staff something, you first get a sigh. English if the captain not understandable. I don't believe they take safety serious; no extra explanation at exit row.
| 2 |
Boeing 777-300
| 0 | 0 |
Family Leisure
|
Economy Class
|
Miami to Kaliningrad via Moscow
|
February 2019
| 4 | 5 | 5 | 3 | 5 | null | 4 | 0 |
anchor641146
|
2019-02-20
|
"CS not helpful at all"
|
✅ Trip Verified | Miami to Kaliningrad via Moscow. I've been flying Aeroflot for Years. Love the service, very pleasant crew, Always helpful. Customer service phone line is easily accessible but not helpful at all. This last flight the airline charged my debit card twice for one booking and now it has been almost a month since I contacted them, I filled many different forms but no-one contacted me back and I don't have and answer whether they are going to refund my $900 or not. Very Frustrating!! Will review my rating after I solve the problem accordingly.
| 1 | null | 1 | 0 |
Business
|
Economy Class
|
Moscow to St.Petersburg
|
February 2019
| 3 | 4 | null | null | 1 | null | 1 | 0 |
anchor640180
|
2019-02-15
|
"staff closed the gate"
|
✅ Trip Verified | Moscow to St.Petersburg. The plane from Nizniy Novgorod was late, but I've been able to catch my next flight and was at the gate 3 minutes before the gate closes. However staff closed the gate and what is frustrating they showed opposite direction to the customers support office and disappeared from the gate instantly. Because of this I lost a lot of time searching the office and nearly missed the opportunity to change my tickets for the next flight.the next flight was delayed for 40 minutes and there was no excuse from personnel.
| 2 | null | 1 | 1 |
Family Leisure
|
Economy Class
|
Dublin to Beijing via Moscow
|
January 2019
| 4 | 4 | 3 | 4 | 3 | null | 5 | 1 |
anchor639683
|
2019-02-12
|
"Pleasant experience"
|
✅ Trip Verified | Flew return Dublin to Beijing via Moscow. Pleasant experience for my first time flying Aeroflot. There was no online check in available in Dublin but it was available in other sectors. . The first flight of four had a 20 minute weather delay ex Dublin, the other three flights ex Moscow and Beijing were on time. All the flights were full. Boarding was prompt and easy. The internal European flights were on A320s and included inflight meals. The main courses were fine rather than good but the side dishes - salads, bread, deserts etc - were good. No alcohol was served on these flights. Moscow Sheremetyevo airport was huge and full of interesting sights, but the immigration in transit at 5am was woefully understaffed. The cabin crews on all four flights were very friendly, polite, attentive and efficient. The flights from Moscow to Beijing and back were on new B777 planes. The inflight entertainment was good with a nice selection of movies. One section of the plane had sound interference problems with their systems which the crew were unable to remedy. The seats were very comfortable and the blankets for overnight flights were much better quality than most. In general, the airline certainly give the impression that it is trying hard to maintain and improve its standards.
| 8 |
Boeing 777
| 0 | 1 |
Business
|
Economy Class
|
Moscow to Yekaterinburg
|
February 2019
| 5 | 5 | 5 | null | 5 | null | 4 | 1 |
anchor638697
|
2019-02-07
|
"crew were super-friendly"
|
✅ Trip Verified | Moscow to Yekaterinburg. The flight time is 2h30min, I like Aeroflot's A320 seats, all types. The new one, are the best one, they have iPad and phone holders, power outlets etc. But this plane was 8 years old, but the cabin looks like it is new. On this 2:30 flight, you receive sandwich, candy bar, an apple and drinks (tea, coffee, different juices, and water) All is nice. Cabin was clean and crew were super-friendly!
| 10 |
A320
| 0 | 0 |
Business
|
Premium Economy
|
Prague to Hong Kong via Moscow
|
January 2019
| 4 | 5 | 5 | 4 | 3 | 3 | 5 | 1 |
anchor638206
|
2019-02-05
|
"I´ll recommend"
|
Not Verified | Prague to Hong Kong via Moscow. After 2 yrs again on this route. Web check-in did not work properly, so I had to queue in PRG, but processed fast. Outbound PRG-SVO leg with slight (30 mins) delay, usual drink + tasty dark bread sandwich. Only issue with Russian pax who always rush out of plane even before parked and push over the rows ahead (this is where crew should manage order), which causes stuck and safety issues. Swift transfer to terminal F (some 20 mins walk + passport check) in Moscow. SVO-HKG on the same plane like in the past, however not much worn and clean, good meal presentantion - tasty and filling - both dinner and breakfast. Drinks refilled upon request, bottled water + amenity pack distributed (no earplugs). Young and attentative FA´s. On the inbound, used again HKG express city check-in, no upgrade to C for HKG-SVO available (sold out). Flight again ok, relaxing and on time. First drink service before takeoff, hot towels before meals. I wonder why the crew did not offer paid uprage to Premium from Economy class in plane, as the PE load was some 30-40 % both ways on long hauls and this may bring additional gains. After almost 3 hrs delay in SVO due to heavy snow finally, the flight to PRG (last on evening) took off - we were not provided any meal vouchers or other assistance. Also the delay announcement was made some 5 mins before original boarding start when the plane at gate was directed elsewhere. Boarding by bus on remote stand to snow covered plane (another 1 hour waited for ATC clearance), in the A321 the phone charger (USB) did not work. Also the pax behind me caught all the time heavily without covering his mouth or being asked by the crew to do so - naturally I caught flu could not change the seat while packed economy class. When asked repeatedly and politely in SVO at the counter for C upgrade, I was just responded "No" without any other excuse or so (it wasn´t full though, I was in business suite, FF flyer, PE full flex ticket paid). Despite the last points, I´ll recommend to anyone from central/eastern Europe for Far East connections.
| 9 |
Boeing 777-300ER / A321
| 1 | 1 |
Family Leisure
|
Economy Class
|
Delhi to Zagreb via Moscow
|
December 2018
| 4 | 5 | null | null | 1 | null | 1 | 0 |
anchor636681
|
2019-01-29
|
"flights are comfortable"
|
✅ Trip Verified | Delhi to Zagreb via Moscow. The flights themselves are comfortable but I had a hellish experience trying to board a return flight to Delhi. Despite having all relevant travel documents, I was denied entry by=staff. They panicked because I have renewed my passport after my Indian visa has been issued. These are routine situations that should have been easily handled, but they did not let me on the plane. I have tried to reach out to local customer service for support, and they were just as dismissive initially, it took me several phone calls until I finally managed to get them to listen long enough to understand that their airport staff simply have not bothered to look at proper pages in my old passport that carried visa extension stamps.
| 1 | null | 1 | 0 |
Couple Leisure
|
Economy Class
|
Moscow to Bangkok
|
January 2019
| 2 | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
anchor636653
|
2019-01-29
|
"no excuse or compensation"
|
✅ Trip Verified | Moscow to Bangkok. Aeroflot passed my flight to other airline - Rossiya with a downgrade of the quality of servic. The multimedia system didn't work, there was no any comfort packet like pillow, slippers or something, the aircraft was 10 years older than stated on the booking. For notice the Rossiya flight tickets are about 30% cheaper than Aeroflot. There was no excuse or compensation it was like usual behavior of airline.
| 1 | null | 0 | 0 |
Business
|
Economy Class
|
Brussels to Moscow
|
January 2019
| 5 | 5 | 5 | null | 4 | null | 5 | 1 |
anchor636321
|
2019-01-27
|
"5-star onboard service"
|
✅ Trip Verified | Brussels to Moscow. Not my first flight with Aeroflot. And each time I'm surprised by 5-star onboard service: very polite and attentive flight attendants, always an extra attention for passengers with kids, on board beverages are foreseen for all class passengers, even on very short flight (from Bru to SVO: soft drinks and juice, fresh salad, scone, cheese, butter, bread, warm and very tasty meat or poultry dish, side dish, dessert, tea or coffee - all is tasty en fresh! This is just to compare the ticket of other EU companies who will not serve you anything unless higher class and so much more expensive ticket or on board extra purchases for snacks, and not a full meal). Fleet is super new, clean, again if compare with EU famous airlines. Looks like their high standards of service just grow and do not drop. Concerning the arrival and departure times, all is on time. Even if delayed at a/p of departure due to airtraffic of other (not by Aeroflot depending reason), the arrival time will be same! I can only advise this airline, perfect!
| 10 |
Boeing 737 / A321
| 0 | 0 |
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