instruction,response
"Convert this to a user story: Customer service lacks a clear process to escalate damage issues for verifying discounts or replacements, leading to inefficiencies.","As a customer service agent, I want to escalate damage issues to confirm discounts or replacements so that I can resolve customer concerns efficiently."
"Convert this to a user story: There is no system to measure and monitor the time spent on tasks and track driver break periods in real-time, affecting efficiency and compliance.","As a driver and fleet controller, I want to measure the time spent on tasks and track driver break periods in real-time so that I can monitor efficiency, identify delays, and ensure compliance with break duration requirements."
"Convert this to a user story: Drivers and installers face disruptions when offline, as current workflows require constant internet access and fail to sync later.","As a driver or installer, I want offline workflows that function without internet and automatically sync entries when back online so that I can complete tasks in remote areas and maintain consistent, up-to-date work records."
"Convert this to a user story: Real-time reporting of damaged items or property is not available, resulting in delayed documentation and issue resolution.","As a driver or installer, I want to report damaged items or property in real-time with photos so that I can document on-site issues effectively."
"Convert this to a user story: Drivers currently lack integrated call/SMS functions for notifying customers, causing delays in communication about arrivals.","As a driver, I want call/SMS buttons for customer notifications so that I can inform them of my arrival."
"Convert this to a user story: Data loss occurs because drivers must manually save progress during tasks, risking incomplete information.","As a driver, I want my progress to save automatically so that I can avoid data loss."
"Convert this to a user story: The login process does not incorporate secure authentication, potentially exposing drivers to unauthorized access.","As a driver, I want secure authentication during login so that I can access the system safely."
"Convert this to a user story: There is no option for drivers to input custom reason codes for delivery outcomes, limiting the detail of delivery explanations.","As a driver, I want to add bespoke reason codes for delivery outcomes so that I can provide customized explanations."
"Convert this to a user story: Drivers cannot annotate or draw on photos, which limits the ability to add contextual information to delivery records.","As a driver, I want to annotate and draw on photos so that I can add context for deliveries or issues."
"Convert this to a user story: There is no mechanism to notify drivers of positive customer feedback, potentially affecting morale and service quality.","As a driver, I want to be notified of positive customer feedback so that I can stay motivated and informed."
"Convert this to a user story: Drivers have no digital means to capture customer signatures, leading to reliance on paper-based proof of delivery.","As a driver, I want to capture customer signatures digitally so that I can provide proof of delivery."
Convert this to a user story: Lack of GEO location data in delivery records makes it hard to validate delivery locations and timings.,"As a driver, I want to capture GEO location data as part of proof of delivery so that I can provide location context."
"Convert this to a user story: Drivers are not provided with an end-of-day survey mechanism to offer feedback on daily tasks, reducing process improvement opportunities.","As a driver, I want to complete an end-of-day survey so that I can provide feedback on my daily tasks."
"Convert this to a user story: There is no clear confirmation mechanism for drivers to acknowledge delivery assignments, leading to potential miscommunications.","As a driver, I want to confirm acceptance of delivery assignments so that I can acknowledge my responsibilities."
"Convert this to a user story: Without a process to confirm that all tools are returned after a job, accountability for equipment is compromised.","As a driver, I want to confirm that all tools taken for a job are returned so that I can maintain accountability."
Convert this to a user story: The absence of a mandatory delivery checklist risks incomplete deliveries and non-compliance with delivery standards.,"As a driver, I want to follow a delivery checklist with mandatory checks so that I can ensure delivery accuracy and compliance."
Convert this to a user story: Drivers are unable to easily correct mistakes due to a lack of multi-step navigation within workflows.,"As a driver, I want to go back multiple steps to correct mistakes so that I can ensure all actions are accurate."
"Convert this to a user story: There is no provision for drivers to log private notes for individual deliveries, limiting post-delivery review.","As a driver, I want to log private notes for each delivery so that I can track information relevant to individual jobs."
"Convert this to a user story: The current interface is overly complex, lacking simple menu navigation for accessing tasks quickly.","As a driver, I want to navigate workflows using simple menus so that I can access tasks quickly and efficiently."
Convert this to a user story: Drivers face challenges in confirming the return of equipment after delivery due to a lack of post-delivery equipment check procedures.,"As a driver, I want to perform post-delivery equipment checks so that I can confirm tools are accounted for."
"Convert this to a user story: There is no standardized procedure for van checks before departure, risking vehicle readiness and equipment security.","As a driver, I want to perform van checks before departure so that I can ensure equipment and vehicles are road-ready."
"Convert this to a user story: Drivers are not alerted to updates in their job list, leading to potential confusion and delays.","As a driver, I want to receive alerts about updates to my job list so that I stay informed of changes."
"Convert this to a user story: There is no process for drivers to record issues for later follow-up, which may result in unresolved problems.","As a driver, I want to record issues for follow-up later so that I can ensure they are addressed appropriately."
"Convert this to a user story: The system does not allow recording of partial deliveries when issues occur, leading to incomplete documentation of service failures.","As a driver, I want to record partial deliveries due to customer absence or damage so that I can document incomplete tasks."
Convert this to a user story: Manual entry of collection labels is time-consuming and error-prone due to the lack of a scanning mechanism.,"As a driver, I want to scan collection labels preprinted on items so that I can streamline data entry."
"Convert this to a user story: Drivers currently lack a system to scan items when collecting from customers, complicating data capture.","As a driver, I want to scan collections onto the van so that I can record items picked up from customers."
"Convert this to a user story: There is no automated barcode validation during item scanning at delivery points, risking errors in order accuracy.","As a driver, I want to scan items at delivery points and verify them against delivery orders using barcode validation so that I can confirm delivery to the correct customer and ensure order accuracy."
"Convert this to a user story: Drivers do not have access to a live task list, making it difficult to monitor pending deliveries.","As a driver, I want to see a live task list so that I can track my remaining deliveries."
"Convert this to a user story: The interface lacks detailed job cards for assigned deliveries, impeding effective planning.","As a driver, I want to see my assigned deliveries with detailed job cards on a dashboard so that I can plan my tasks effectively."
"Convert this to a user story: There is no real-time notification system for product collections, delaying confirmation of successful pickups.","As a driver, I want to send live product collection notifications so that I can confirm successful pickups in real-time."
"Convert this to a user story: Drivers must manually update the delivery status, increasing the risk of inaccuracies in reporting outcomes.","As a driver, I want to update the delivery status as successful, failed, or partial so that I can reflect the delivery outcome accurately."
"Convert this to a user story: The system does not provide a mechanism for verifying the initial load before departure, potentially leading to incomplete shipments.","As a driver, I want to verify the initial load before departure so that I can ensure all items are accounted for."
"Convert this to a user story: Drivers lack a summary view of completed tasks, hindering performance review and self-assessment.","As a driver, I want to view a post-task summary of completed tasks and statuses so that I can review my performance."
Convert this to a user story: Drivers face difficulty verifying customer identity due to limited access to customer details such as ID and address.,"As a driver, I want to view customer details for ID and address confirmation so that I can verify delivery recipients."
"Convert this to a user story: The system does not provide customer preference information, which may lead to unmet expectations in product placement.","As a driver, I want to view customer preferences, such as product placement notes, so that I can meet customer expectations."
"Convert this to a user story: There is no integrated system to log and monitor driver break times alongside working hours, risking non-compliance with labor regulations.","As a driver, transport manager, and fleet controller, I want to log start and end times for driver breaks, track total working hours against Working Time Directive regulations, and see the working hours of each driver so that I can ensure compliance, safety, and adherence to all relevant regulations."
"Convert this to a user story: Fleet controllers lack a live dashboard that aggregates active delivery statuses, making overall monitoring challenging.","As a Fleet Controller, I want a live dashboard overview that displays all active deliveries and their statuses so that I can monitor overall delivery operations at a glance."
"Convert this to a user story: Without task completion indicators, fleet controllers struggle to quickly identify which tasks are complete during live monitoring.","As a Fleet Controller, I want task completion indicators so that I can easily see which tasks have been completed during live monitoring."
"Convert this to a user story: The dashboard does not auto-refresh, requiring manual updates and potentially presenting outdated information.","As a Fleet Controller, I want the dashboard to refresh data in real-time so that I always have the most up-to-date information without manual refresh."
"Convert this to a user story: There is no mechanism for fleet controllers to reassign tasks to drivers dynamically, hindering responsiveness to changing conditions.","As a Fleet Controller, I want to assign or reassign tasks to drivers in real-time so that I can respond to changing conditions and needs on the road."
"Convert this to a user story: The system does not capture vehicle GEO location data in near-real-time, limiting effective monitoring of delivery progress.","As a Fleet Controller, I want to capture and display vehicle GEO location data near-real-time so that I can monitor vehicle locations as part of delivery confirmations."
"Convert this to a user story: Fleet controllers lack a real-time communication channel with drivers, which delays resolution of issues and the delivery of instructions.","As a Fleet Controller, I want to have live chat with drivers so that I can communicate in real-time to resolve issues and provide instructions."
"Convert this to a user story: There is no process for fleet controllers to log incidents as they occur, leading to delayed response to issues.","As a Fleet Controller, I want to log incidents reported by drivers in real-time so that I can track and respond to issues promptly."
"Convert this to a user story: Fleet controllers are not provided with immediate proof of delivery confirmations, affecting the verification process.","As a Fleet Controller, I want to receive proof of delivery confirmations live so that I can verify deliveries have been completed successfully."
"Convert this to a user story: There is no centralized live task list that updates as tasks are added or completed, complicating task management.","As a Fleet Controller, I want to see a live task list that displays ongoing tasks for each vehicle, updating as tasks are completed or added so that I can manage tasks effectively."
"Convert this to a user story: Delivery status indicators are not visible in real-time, causing uncertainty about the current state of each delivery.","As a Fleet Controller, I want to see live delivery status indicators so that I can easily monitor the current status of each delivery (e.g., en route, delayed, delivered)."
Convert this to a user story: Fleet controllers cannot send instant notifications to drivers due to the absence of push notification functionality.,"As a Fleet Controller, I want to send push notifications to drivers so that I can instantly update them with new instructions or changes."
"Convert this to a user story: There is no system for real-time verification of delivery orders, which may lead to errors in driver execution.","As a Fleet Controller, I want to verify delivery orders in real-time so that I can ensure drivers are following the correct delivery orders."
Convert this to a user story: The absence of visual delivery progress indicators makes it difficult to assess delivery performance at a glance.,"As a Fleet Controller, I want to view delivery progress bars so that I can quickly assess the progress of each active delivery."
"Convert this to a user story: Drivers are not provided with easy access to Standard Operating Procedures, affecting adherence to safety and quality standards.","As a trainer, I want to provide drivers with access to Standard Operating Procedures (SOPs) so that they can follow safety and quality standards."
"Convert this to a user story: There is no API integration for live data, leading to disjointed data flow between the dashboard and external systems.","As a Transport Manager, I want API integration for live data so that I can ensure seamless data flow between the dashboard and other live systems."
"Convert this to a user story: The system does not support role-based access control, resulting in unauthorized access to sensitive features.","As a transport manager, I want role-based access control for features so that only authorized users can access specific functions."
"Convert this to a user story: There is no facility for drivers to assign the active driver role during operations, leading to confusion in tracking assignments.","As a transport manager, I want the driver to assign who is currently driving so that I can track driver assignments."
"Convert this to a user story: The system fails to differentiate between service types, preventing tailored task management for different delivery requirements.","As a transport manager, I want the system to differentiate between service types so that tasks are tailored to delivery requirements."
"Convert this to a user story: Current hardware may not withstand harsh environments, risking system reliability for drivers in challenging conditions.","As a transport manager, I want the system to work with ruggedized hardware so that it is reliable in challenging conditions."
"Convert this to a user story: There is no capability to assign multiple drivers to a single route, complicating coordination for team-based deliveries.","As a transport manager, I want to assign multiple drivers to a single route so that I can coordinate team-based deliveries."
"Convert this to a user story: Live performance metrics are not available, preventing timely assessment and improvement of fleet delivery efficiency.","As a Transport Manager, I want to display live delivery performance metrics that update in real-time, such as delivery speed and efficiency, so that I can assess and improve fleet performance."
"Convert this to a user story: There is no automated generation of issue reports for failed deliveries or damaged items, delaying problem resolution.","As a transport manager, I want to generate issue reports for damaged items or failed installations so that I can address recurring problems."
"Convert this to a user story: The current system lacks a quick link to third-party tracking applications, complicating access to real-time vehicle location data.","As a transport manager, I want to have quick links to the 3rd party tracking application (Samsara) so that I can seamlessly access and monitor real-time vehicle locations."
"Convert this to a user story: There is no integration with traffic information services, limiting the ability to enhance monitoring with real-time traffic data.","As a Transport Manager, I want to integrate with third-party services like traffic information providers so that I can enhance live monitoring with real-time traffic data."
Convert this to a user story: Lack of monitoring of access logs creates security risks and reduces accountability in dashboard operations.,"As a Transport Manager, I want to monitor real-time access logs to see who is accessing the dashboard and what changes are being made so that I can ensure security and accountability."
"Convert this to a user story: Fleet controllers do not have immediate access to updated SOPs, impacting timely adherence to operational procedures.","As a Transport Manager, I want to provide live SOP access and updates so that I can ensure fleet controllers have immediate access to relevant Standard Operating Procedures and are notified of any real-time changes."
"Convert this to a user story: There is no system for real-time compliance alerts, which delays response to regulatory non-compliance issues.","As a Transport Manager, I want to receive compliance and deviation alerts in real-time, have a compliance dashboard with live compliance status, and view real-time compliance scores based on ongoing driver activities so that I can promptly address non-compliance issues, ensure regulatory adherence, and maintain operational integrity."
Convert this to a user story: The absence of customizable alert systems prevents fleet managers from receiving timely notifications based on specific events.,"As a Transport Manager, I want to set up customizable real-time alerts based on various criteria so that I can be notified of specific events that require attention."
"Convert this to a user story: High-value assets are not tracked separately from standard items, increasing the risk of mismanagement and loss.","As a transport manager, I want to track high-value assets separately from standard items so that I can ensure additional security."
"Convert this to a user story: Installers do not have a structured checklist for installations, leading to potential oversights and disorganized task execution.","As an installer, I want a step-by-step checklist for installations so that I can complete tasks in an organized manner."
"Convert this to a user story: There is no system for installers to log missing tools, parts, or site issues, resulting in delayed problem resolution.","As an installer, I want to log missing tools, parts, or customer-site issues so that I can report and resolve problems."
"Convert this to a user story: Customer service agents lack a process for calculating appropriate apportionment of the BUNDISC line for returns, replacements, and refunds, risking margin protection.","As a CS Agent
I want an appropriate apportionment of the BUNDISC line to be calculated for use in returns, replacements and refunds
So that our margins can be protected and the customer issue is resolved sucessfully for BID and the customer"
"Convert this to a user story: Customer service agents lack a process for calculating appropriate apportionment of the BUNDISC line for returns, replacements, and refunds, risking margin protection.","As a CS Agent
I want an appropriate apportionment of the BUNDISC line to be calculated for use in returns, replacements and refunds
So that our margins can be protected and the customer issue is resolved sucessfully for BID and the customer"
"Convert this to a user story: The product setup process does not support dual pricing, leaving non-member and member prices indistinguishable on the website.","As a product setup administrator, I want the ability to set non-member, and member pricing for the same product, so that both prices can be displayed on the website for customers' reference."
"Convert this to a user story: There is no monitoring system in place for driver behaviour, leading to inefficiencies and increased running costs.","/us Fleet Manager, I want to monitor driver behaviour so I can improve it to decrease running costs of the vehicle"
"Convert this to a user story: Customers are not notified when a payment fails, resulting in delays in resolving payment issues.","A a customer
I want to be informed when a payment fails
So that I can make the payment and receive my product"
"Convert this to a user story: After sales advisors are unable to process phone payments efficiently, causing inconvenience to customers.","As a After Sales Advisor
I need to be able to take payments over the phone
So that I sell stuff to customers with the minimum amount of inconvenience to the customer"
"Convert this to a user story: There is no method for linking returns references to purchase orders, complicating the process of tracking broken part returns.","As a After Sales Advisor
I want to add a returns reference to a PO
So that when I'm returning the broken part I can find the reference number"
"Convert this to a user story: After sales agents cannot easily add collections to sales orders, delaying the processing of scrap or broken equipment.","As a After Sales Agent
I want to add collections to sales orders
So that I can collect scrap or broken hot tubs and other equipment"
"Convert this to a user story: B2B account managers lack a streamlined process for inputting refund details, resulting in delays and potential errors in the refund process.","As a B2B Account Manager, I want to input refund details into the form with all mandatory fields completed so that the refund process proceeds smoothly."
"Convert this to a user story: There is no system for managing commission payments to account managers based on subscription sales, risking insufficient incentives.","As a B2B Manager
I want to pay my account managers commission of sales of subscriptions
So that I can insentivise them to sell more"
Convert this to a user story: Frequent reordering is slowed down due to the absence of a ‘Buy Again’ functionality for frequently purchased items.,"As a B2B Sales Team Lead, I want a 'Buy Again' button for frequently purchased items so that reorders are faster."
"Convert this to a user story: The process for customer quote approval is cumbersome, leading to delays in finalizing purchases.","As a B2B Sales Team Lead, I want a mechanism for customers to approve manager-provided quotes so that purchasing is streamlined."
"Convert this to a user story: There is no efficient system for generating bulk or special pricing quotes, complicating large order processes.","As a B2B Sales Team Lead, I want a mechanism to provide bulk or special pricing quotes so that large orders are accommodated."
"Convert this to a user story: Communication between customers and account managers is fragmented, resulting in delayed query resolution.","As a B2B Sales Team Lead, I want a messaging system for customers to contact account managers or Customer service so that queries are resolved promptly."
"Convert this to a user story: The quote management process is not streamlined, which can lead to slower customer engagement and dissatisfaction.","As a B2B Sales Team Lead, I want a streamlined quote management process so that engagement and satisfaction improve."
Convert this to a user story: Customers face difficulty requesting tailored pricing because there is no website option for quote requests.,"As a B2B Sales Team Lead, I want a website option for quote requests so that customers easily ask for tailored pricing."
"Convert this to a user story: Account managers are not promptly notified to adjust quotes, leading to potential miscommunication on final pricing.","As a B2B Sales Team Lead, I want account managers to acknowledge and adjust quotes so that final prices reflect negotiations."
Convert this to a user story: Customers cannot review quotes online because account managers are unable to upload them to self-serve accounts.,"As a B2B Sales Team Lead, I want account managers to upload quotes to customer self-serve account for customer review and acceptance so that deals move forward online."
Convert this to a user story: Users have difficulty identifying their point of contact due to missing account manager details in communications.,"As a B2B Sales Team Lead, I want assigned account manager details displayed so that I know my direct point of contact."
"Convert this to a user story: The bulk order process is hampered by the absence of detailed pre-checkout capture, affecting follow-up by account managers.","As a B2B Sales Team Lead, I want bulk-order details captured before reaching checkout so that account managers can follow up."
"Convert this to a user story: Customer information is not captured once the basket exceeds a threshold, resulting in missed opportunities for proactive engagement.","As a B2B Sales Team Lead, I want customer info captured once the basket exceeds a threshold so that we schedule a call."
"Convert this to a user story: Sales agents struggle to access membership discount details, leading to inaccuracies in quoting prices.","As a B2B Sales Team Lead, I want sales agents to access membership discount information so that they provide precise quotes."
"Convert this to a user story: There is no option for users to request updated quotes when prices change, resulting in outdated pricing information.","As a B2B Sales Team Lead, I want the ability for users to request updated quotes if prices have changed so that quotes stay accurate."
"Convert this to a user story: Managing membership tier changes between quote initiation and order creation is not supported, risking pricing inaccuracies.","As a B2B Sales Team Lead, I want to manage membership tier changes between quote initiation and sales order creation so that pricing stays accurate."
"Convert this to a user story: Installation services lack flexibility in pricing, preventing customization for unique requirements.","As a B2B Sales Team Lead, I want to set custom pricing for installation services so that unique requirements are met."
"Convert this to a user story: Trade account benefits are not clearly communicated, leading to customer uncertainty about discounts and credit limits.","As a B2B Sales Team Lead, I want trade account benefits shown (discounts, credit limits) so that customers understand their advantages."
"Convert this to a user story: Users cannot easily build quotes from their saved favorites, complicating the bulk request process.","As a B2B Sales Team Lead, I want users to build quotes from saved favorites so that they control their bulk requests easily."
"Convert this to a user story: Banks currently lack a streamlined process to process payments to customer-provided details, delaying refunds.","As a bank, I want to process payments to customer-provided details so that refunds are delivered successfully."
Convert this to a user story: The refund process is delayed due to the absence of an automated system to send refund links using customer details.,"As a bank, I want to send the refund link to the customer using details supplied by BID so that the customer can provide payment information."
Convert this to a user story: CS Agents face inefficiencies in initiating refunds because there is no mechanism to approve BACS refunds with the necessary documents.,"As a BID CS Agent, I want to approve BACS refunds with refund documents to the bank through EE so that the refund is initiated efficiently."
Convert this to a user story: The refund process is error-prone due to the lack of email confirmation for customer addresses prior to sending refund links.,"As a BID CS Agent, I want to request confirmation of the customer's email address so that I can send the refund link accurately."
Convert this to a user story: Users cannot modify delivery dates easily because there is no self-service mechanism to amend them.,"As a BID User
I want to amend the delivery date
So that I can make changes if necessary"
"Convert this to a user story: **The system does not allow users to modify the delivery date, limiting flexibility for order changes.**","**As a BID User
I want to amend the delivery date
So that I can make changes if necessary**"
"Convert this to a user story: **Users cannot easily identify orders that are complete but awaiting installation, hindering timely action.**","**As a BID User
I want to see all orders that are awaiting installation AND have received all their goods
So that I know what action, if any needs taking on the order**"
"Convert this to a user story: **There is no clear view for orders with dispatched goods pending confirmation, making it hard to verify receipt.**","**As a BID User
I want to see all orders that are awaiting installation, goods HAVE been despatched but NOT confirmed
So that I can confirm with the customer everything has been received**"
Convert this to a user story: **The system does not provide on-demand access to sales and customer checklists for installation tasks.**,"**As a business user 
I want to review the Sales and customer checklists at any time
So that I can perform perform both pre and post instalation tasks**"
Convert this to a user story: **Users lack immediate access to sales and customer checklists needed for pre- and post-installation processes.**,"**As a business user 
I want to review the Sales and customer checklists at any time
So that I can perform perform both pre and post instalation tasks**"
"Convert this to a user story: **Report data is subject to unexpected changes, disrupting users' daily operations.**","**As a Business User
I want the data within my existing reports to remain unchanged unless otherwise stated
So that I can continue to perform my daily dutues undisrupted**"
"Convert this to a user story: **Users face inconsistent report data, which interrupts their routine tasks.**","**As a Business User
I want the data within my existing reports to remain unchanged unless otherwise stated
So that I can continue to perform my daily dutues undisrupted**"
"Convert this to a user story: **The system does not display individual bundle components, making it hard to identify problematic SKUs.**","**As a Business User
I want to see the components inside a bundle, and 
So that I can easily identify the problem components/SKUs and take appropriate action**"
"Convert this to a user story: **Bundle component details are missing, preventing users from identifying and addressing faulty SKUs.**","**As a Business User
I want to see the components inside a bundle, and 
So that I can easily identify the problem components/SKUs and take appropriate action**"
"Convert this to a user story: **The system lacks functionality to add time-limited promotions on subscriptions, reducing sales incentives.**","**As a buyer 
I want to add a limited time promotion on subscriptions
So that I can incentivise customers to make a purchase**"
Convert this to a user story: **Users do not have access to a detailed bundle lineprint report to assess bundle performance.**,"**As a buyer
I want a bundle lineprint report
So that I can evaluate the performance of the bundle**"
Convert this to a user story: **The absence of a bundle lineprint report hinders evaluation of bundle performance metrics.**,"**As a buyer
I want a bundle lineprint report
So that I can evaluate the performance of the bundle**"
Convert this to a user story: **Lack of a weekly SSRS report on stock shortages prevents proactive inventory management.**,"**As a Buyer
I want a weekly SSRS report that shows me threats to out-of-stock
So that I have enough time to order the stock in before it runs out or come up with a suitable alternative**"
Convert this to a user story: **Insufficient reporting on potential stock outages delays corrective action for inventory replenishment.**,"**As a Buyer
I want a weekly SSRS report that shows me threats to out-of-stock
So that I have enough time to order the stock in before it runs out or come up with a suitable alternative**"
"Convert this to a user story: **Bundle discount apportionment details are not integrated into the Data Warehouse, obscuring cost attribution.**","**As a Buyer
I want bundle discount apportionment to feed through into the Data Warehouse
So that I know which categories/BUs are funding which parts of the discount**"
Convert this to a user story: **The lack of bundle discount apportionment data in the Data Warehouse prevents clear funding analysis.**,"**As a Buyer
I want bundle discount apportionment to feed through into the Data Warehouse
So that I know which categories/BUs are funding which parts of the discount**"
"Convert this to a user story: **There is no breakdown of bundle component sales, limiting insight into individual SKU performance.**","**As a buyer
I want to breakdown of the sales of a component s of the bundles
So that I can see the number of component**"
"Convert this to a user story: **Sales data for individual components within bundles is not segmented, reducing analytical clarity.**","**As a buyer
I want to breakdown of the sales of a component s of the bundles
So that I can see the number of component**"
"Convert this to a user story: **Subscription pricing is not managed separately, hindering the ability to set distinct pricing strategies.**","**As a Buyer
I want to manage the price of subscriptions seperately to all other prices
So that I can offer subscriptions at unique selling prices**"
"Convert this to a user story: **The system does not support installment plans for subscriptions, limiting flexible payment options.**","**As a buyer
I want to offer an installment plan for subscriptions
So that the cusoemr has a greater incentive to purchase by spreading the cost**"
"Convert this to a user story: **There is no mechanism to identify consumable products available for subscription, reducing sales opportunities.**","**As a Buyer
I want to see consumerble products on subscription
So that I can sell more of the product**"
"Convert this to a user story: **Users cannot track the proportion of bundles sold fully versus those sold with alternatives, hindering sales analysis.**","**As a buyer
I want to see the percentage of bundles sold where it was sold in full Vs. sold with alternatives**"
"Convert this to a user story: **The system does not provide percentage breakdowns of complete versus alternative bundle sales, limiting performance insights.**","**As a buyer
I want to see the percentage of bundles sold where it was sold in full Vs. sold with alternatives**"
Convert this to a user story: **Manual order generation upon full payment results in extra labor costs due to lack of automation.**,"**As a buyer
I want the system to automatically generate an order when payment is nade in full
So that the business does not incur any extra labour cost for processing the order**"
"Convert this to a user story: **Vendor order constraints are not enforced, risking non-compliance with vendor requirements.**","**As a Category Marchandiser
I want to apply vendor order constraints
So that I can meet vendor requirements**"
"Convert this to a user story: **The system does not support phased intake of seasonal SKUs nor alert on order forecast deviations, leading to inventory management issues.**","**As a Category Merchadiser
I want to 'Phase' intake of seasonal SKU's
So that I'm not bringing in all the seasonal stock all at once

As a Category Merchandiser
I want to be alerted to order forecasts that exceed a tolerance in the system against manually entered seasonal orders
So that I can make decisions on how to slow down or speed us sales of the product**"
"Convert this to a user story: **There is no comprehensive report to estimate weeks cover for bundles, causing inaccurate stock level assessments.**","**As a Category Merchandiser
I want a report to show all the information required to determine the estimated weeks cover of a bundle
So that I can accurately assess stock levels of the bundle**"
"Convert this to a user story: **Users lack a detailed report for estimating bundle weeks cover, leading to stock level mismanagement.**","**As a Category Merchandiser
I want a report to show all the information required to determine the estimated weeks cover of a bundle
So that I can accurately assess stock levels of the bundle**"
"Convert this to a user story: **The system does not automate back-to-back orders, increasing manual workload for merchandisers.**","**As a Category Merchandiser
I want back to back orders to be placed automatically
To free up my time for more value added tasks**"
"Convert this to a user story: **Orders are not automatically adjusted to vendor pack sizes, causing discrepancies in order quantities.**","**As a Category Merchandiser
I want the system to create orders constrained by pack sizes
So that I can order the SKU in the correct vendor quantities**"
"Convert this to a user story: **Manual order placement requires copy-pasting, resulting in inefficiencies and potential errors in order constraints.**","**As a Category Merchandiser
I want the system to place orders for me
So that I don't do a lot of copy and paste acttvities and the system can calculate the order constraints for me**"
Convert this to a user story: **Incorrect 'Due In' dates in the system lead to inaccurate order forecasting.**,"**As a Category Merchandiser
I want the system to use the appropriate 'Due In' date
So that my forecasts are using the correct Due In' dates to creates order forecasts**"
"Convert this to a user story: **Order quantity forecasts do not account for vendor lead times during zero stock periods, reducing supplier reliability.**","**As a Category Merchandiser
I want the the system to forecast order quantities taking into consideration vendor lead times when they have zero stock
So that I have confidence that the vendor can supply us with the stock when we need it**"
"Convert this to a user story: **The system lacks functionality to limit maximum order quantities over time per SKU, conflicting with vendor constraints.**","**As a Category Merchandiser
I want to enter a maximum order quantity over a number of days against a SKU
So that we can place orders in accordence with vendor constraints**"
"Convert this to a user story: **Vendor-level maximum order quantity limits over time are not supported, hindering compliance with vendor constraints.**","**As a Category Merchandiser
I want to enter a maximum order quantity over a number of days against a vendor
So that we can place orders in accordence with vendor constraints**"
"Convert this to a user story: **Forecasting does not consider vendor lead times when stock is available, delaying optimal order timing.**","**As a Category Merchandiser
I want to forecast orders against vendor lead times when stock is currently available
So that I can receive the stock at the earliest opportunity**"
"Convert this to a user story: **The system does not restrict order placement to vendor delivery dates, risking misaligned stock deliveries.**","**As a Category Merchandiser
I want to place orders for delivery ONLY on dates where the vendor has the ability to deliver
So that I can ensure the stock arrive on the delivery date of the original PO**"
Convert this to a user story: **Absence of visibility into the last stock feed date leads to uncertainty about inventory accuracy.**,"**As a Category Merchandiser
I want to see the date the last stock feed was received
So that I can estimate the accuracy of the stock feed and make decisions accordingly**"
Convert this to a user story: **The system does not enforce vendor-level restrictions to prevent incompatible SKUs from being added to the same purchase order.**,"**As a Category Merchandiser
I want, at vendor level, to prevent specific SKU's being added to the same PO
So that I can place orders from the same vendor that cannot be delivered in the same delvery slot**"
"Convert this to a user story: **There is no user-friendly interface for manual order submission, affecting order processing efficiency.**","**As a Client 
I want a UI where I can manually submit orders
So that my orders can be collected or delivered to my customer**"
"Convert this to a user story: **Clients cannot create orders directly for stock in a BID warehouse, delaying delivery processes.**","**As a Client 
I want to create an order for stock stored in a BID warehouse
So that it can be delivered to my customer**"
"Convert this to a user story: **The system does not support orders where clients deliver stock, limiting delivery options.**","**As a Client 
I want to create an order where the client will deliver the stock to us
So that it can be delivered to my customer**"
"Convert this to a user story: **File upload functionality for bulk order creation is missing, complicating order submission.**","**As a Client 
I want to upload a file containing one or more orders
So that my orders can be collected or delivered to my customer**"
"Convert this to a user story: **Clients cannot create orders with drop-off at a BID location, affecting delivery cost management.**","**As a Client
I want the ability to create orders where I drop the goods off to a BID location
So that I have more control over the delivery cost**"
"Convert this to a user story: **There is no option to add new product or collection addresses during order creation, limiting flexibility.**","**As a Client
I want to add a NEW product or collection address when creating the order
So that I can provide BID with the information it requires to collect and delivery my products**"
"Convert this to a user story: **The system does not allow specifying multiple boxes per SKU, leading to inaccurate order details.**","**As a Client
I want to add as many boxes to a SKU as is required
So that the information I pass to BID is accurate**"
"Convert this to a user story: **Clients face limitations on the number of SKUs per order, restricting order completeness.**","**As a Client
I want to add as many SKU's as I like to an order
So that my customer recieves all of the items they ordered**"
"Convert this to a user story: **The system does not support adding multi-level attributes, reducing order customization options.**","**As a Client
I want to add attributes at order, job and service level
So I can have the flexibility I need as a unique client**"
"Convert this to a user story: **There is no functionality to book a specific delivery day for orders with technical services, affecting delivery scheduling.**","**As a Client
I want to book a specific delivery day for an order that contains a technical service
So that my customer gets their order when they want it**"
"Convert this to a user story: **Clients lack access to a bulk upload template, leading to formatting errors during order submission.**","**As a Client
I want to download a 'Bulk Upload' template,
So that I get the formatting correct when uploading my orders**"
"Convert this to a user story: **The system does not facilitate detailed product entry, complicating sales order creation.**","**As a Client
I want to enter product details
So that I can create a Sales Order**"
"Convert this to a user story: **After selecting a service, the system does not offer the option to add additional services, limiting order customization.**","**As a client, 
I want an option to select another service to appear after I select a service, 
so that I can add as many services as needed to my order.**"
"Convert this to a user story: **The system does not support attribute application across SKU, service, and order levels, reducing flexibility.**","**As a client, 
I want to apply Attributes at the SKU, Service, and Order levels,
so that I have the flexibility needed for various orders.**"
"Convert this to a user story: **There is no dropdown menu for selecting services during order creation, complicating service selection.**","**As a client, 
I want to select 'services' from a dropdown menu when creating an order, 
so that I can add the appropriate service to the order.**"
"Convert this to a user story: **The order entry system does not allow dynamic addition of new attribute fields, limiting customization.**","**As a client, 
I want an option for a new attribute to appear when I start to input attribute details in a sales order, 
so that I can add as many attributes as required.**"
"Convert this to a user story: **The current system does not support efficient client sales order placement, impacting order processing.**","**As a Client, 
I want the ability for a client to place a sales order with us,
so that we can efficiently process and deliver it for the client.**"
"Convert this to a user story: **The system lacks CSV upload functionality for orders, limiting order placement options and redundancy.**","**As a client, 
I want to upload orders via .csv so that as a small-scale clients can place orders or as a larger client I can use it for redundancy in case my integration is broken.**"
"Convert this to a user story: **The client portal does not enforce secure authentication, risking unauthorized access.**","**As a Client,
I want the portal to be protected with a username and password
So that only authorised people can access the portal**"
"Convert this to a user story: **Bundle SKUs do not display all relevant attributes, reducing visibility of bundle information on the website.**","**As a Commercial Administrator
I want the bundle SKU to pull across relevant attributes
So that customers can access the relevant information on our websites and find the bundle on all relevant pages**"
"Convert this to a user story: **The system fails to pull relevant attributes for bundle SKUs, limiting online product information.**","**As a Commercial Administrator
I want the bundle SKU to pull across relevant attributes
So that customers can access the relevant information on our websites and find the bundle on all relevant pages**"
"Convert this to a user story: **The current system does not support nested bundle SKUs, increasing the time needed for bundle setup.**","**As a Commercial Administrator
I want to add bundle SKU's inside bundle SKU's bundles
So that I can save time setting up bundles**"
"Convert this to a user story: **Nested bundle SKU functionality is missing, causing inefficiencies in bundle creation.**","**As a Commercial Administrator
I want to add bundle SKU's inside bundle SKU's bundles
So that I can save time setting up bundles**"
"Convert this to a user story: **Bulk upload of bundles alters prices unexpectedly, forcing manual price adjustments.**","**As a Commercial Administrator
I want to bulk upload bundles without the system changing the price
So that I don't have to go in and individually change the price again**"
Convert this to a user story: **Price alterations during bulk bundle uploads require tedious manual corrections.**,"**As a Commercial Administrator
I want to bulk upload bundles without the system changing the price
So that I don't have to go in and individually change the price again**"
"Convert this to a user story: **The bundle input process is too slow, reducing efficiency and limiting time for value-added tasks.**","**As a Commercial Administrator
I want to input bundles as fast as possible
So that I can use the time saved for more value-added tasks**"
Convert this to a user story: **Inefficient bundle entry process leads to wasted time that could be used for strategic activities.**,"**As a Commercial Administrator
I want to input bundles as fast as possible
So that I can use the time saved for more value-added tasks**"
"Convert this to a user story: **Post-delivery profit and revenue figures for bundles are not accurately displayed, hampering pricing decisions.**","**As a Commercial Administrator
I want to see accurate ""after delivery"" profit and revenue figures for the bundle in EE
So that I can take effective pricing decisions**"
Convert this to a user story: **Inaccurate post-delivery financial metrics for bundles prevent effective pricing strategy.**,"**As a Commercial Administrator
I want to see accurate ""after delivery"" profit and revenue figures for the bundle in EE
So that I can take effective pricing decisions**"
"Convert this to a user story: **The system does not allow marking a VI deal as cancelled without deletion, compromising audit trail integrity.**","**As a Commercial Administrator, 
I want the system to allow me to cancel a VI deal by adding a ""Cancelled"" status without deleting the record
So that I can maintain an accurate audit trail of changes and actions.**"
Convert this to a user story: **Inaccurate reflection of VI sell price in quotes and orders undermines pricing and revenue tracking.**,"**As a Commercial Administrator, 
I want the system to ensure the VI sell price is correctly reflected in quotes and sales orders
So that I can maintain accurate pricing and revenue tracking.**"
"Convert this to a user story: **Additional discounts or funds on EE costs are not properly handled in SOAs, affecting financial accuracy.**","**As a Commercial Administrator, 
I want the system to handle additional discounts or funds added to the EE cost of a product on an existing SOA
So that I can maintain accurate financial records and ensure proper income allocation.**"
"Convert this to a user story: **Handling of multiple SOAs with varying values for the same product is not supported, causing vendor income conflicts.**","**As a Commercial Administrator, 
I want the system to handle two SOAs with different values from different vendors for the same product
So that I can manage vendor income accurately without conflicts.**"
"Convert this to a user story: **The system does not support multi-currency upfront payments, limiting accurate vendor transaction management.**","**As a Commercial Administrator, 
I want the system to handle upfront payments in different currencies
So that I can manage vendor transactions accurately across various regions.**"
"Convert this to a user story: **Vendor income records lack filtering by status, making it difficult to manage VI periods efficiently.**","**As a Commercial Administrator, 
I want the system to provide filtering options for vendor income records by status (pending, live, ended)
So that I can quickly locate and manage specific VI periods**"
"Convert this to a user story: **The system does not restrict SOAs by account number, risking misapplication to unauthorized vendor accounts.**","**As a Commercial Administrator, 
I want the system to restrict SOAs to only the specific account numbers
So that I can ensure SOAs are accurately applied to authorized vendor accounts and official distributor stock.**"
"Convert this to a user story: **Current SOA system does not allow adding a second vendor's SOA after initiation, disrupting vendor income tracking.**","**As a Commercial Administrator, 
I want the system to support adding a second vendor's SOA after the first SOA has started
So that I can accommodate updates without disrupting ongoing vendor income tracking.**"
"Convert this to a user story: **SOA bulk uploads frequently fail, causing disruptions in processing vendor income data.**","**As a Commercial Administrator, 
I want the VI tool to successfully process my SOA bulk upload
So that I can efficiently complete the bulk upload process without interruptions.**"
"Convert this to a user story: **The tool does not support managing SKUs with multiple SOAs from a single vendor, leading to inaccurate income allocation.**","**As a Commercial Administrator, 
I want to use the tool to manage SKUs with multiple SOAs at different values from the same vendor
So that I can ensure accurate tracking and allocation of vendor income.**"
"Convert this to a user story: **Customer tier statuses are not dynamically updated based on 12-month spending, misaligning benefits with actual customer activity.**","**As a Commercial Director, 
I want customer tier status to appropriately adjusted if spending falls below or rises above the threshold in a rolling 12-month period
So that benefits align with current spending.**"
"Convert this to a user story: **The system does not automatically upgrade customers to gold tier status upon reaching spending thresholds, delaying benefit activation.**","**As a Commercial Director, 
I want customers to achieve gold tier status upon spending £x in a rolling 12-month period
So that premium benefits activate.**"
"Convert this to a user story: **Customers are not automatically assigned silver tier status based on spending, affecting benefit delivery.**","**As a Commercial Director, 
I want customers to achieve silver tier status upon spending £x in a rolling 12-month period
So that premium benefits activate.**"
"Convert this to a user story: **Shipping rules specific to trade membership customers cannot be set at category or product level, limiting exclusive benefits.**","**As a Commercial Director, 
I want my team to set new shipping rules at the category and product level that apply only to trade membership customers
So that exclusive shipping benefits are restricted to eligible members.**"
"Convert this to a user story: **The pricing tier configuration is inflexible, preventing expansion beyond the current limit and hindering scalability.**","**As a Commercial Director, 
I want to configure three pricing tiers with expansion capacity to five
So that pricing remains scalable.**"
"Convert this to a user story: **The sign-up process does not include a trade membership approval stage, leading to unverified users accessing trade pricing.**","**As a Commercial Director, 
I want to incorporate a trade membership approval stage during sign-up
So that only verified users access trade pricing.**"
"Convert this to a user story: **New trade membership sign-ups are not rewarded with a one-time discount, reducing initial customer incentive.**","**As a Commercial Director, 
I want to issue a one-time 5% discount promo code upon sign-up during trade membership verification
So that users benefit immediately.**"
Convert this to a user story: **Lack of clear notification in the Product Module causes users to mistakenly alter product prices that do not update the website price.**,"**As a Commercial IT Administrator, 
I want a flag in the Product Module to notify users that the 'live' price is the VI price
So that they don’t mistakenly change the product price in the Product Module expecting it to update the website price.**"
"Convert this to a user story: **The system accepts invalid or inactive account numbers, leading to frequent keying errors.**","**As a Commercial IT Administrator, 
I want account numbers to only be accepted if they are live and valid
So that I can reduce keying errors.**"
"Convert this to a user story: **Payment methods and terms are not configured at the account number level, increasing the risk of data entry errors.**","**As a Commercial IT Administrator, 
I want payment methods and terms to be set at the account number level
So that I can minimize mistakes.**"
"Convert this to a user story: **Prices are displayed inclusive of VAT, obscuring identification of loss-making SKUs.**","**As a Commercial IT Administrator, 
I want the system to display prices as ex VAT instead of inc VAT
So that I can better identify potential loss-making SKUs.**"
"Convert this to a user story: **The VI sales and cost prices are not integrated into the Product Module, limiting price transparency for users.**","**As a Commercial IT Administrator, 
I want the VI sales and cost price added to the Product Module
So that users can view these prices directly in the Product Module.**"
"Convert this to a user story: **Notes entered in the VI module are not transferred to the Product Module, reducing cross-module visibility.**","**As a Commercial IT Administrator, 
I want to write notes in the VI module against a SKU and have them added to the notes section in the Product Module
So that a person in the Product Module can see the notes added from the VI module.**"
"Convert this to a user story: **The system does not allow booking of unscheduled jobs, preventing confirmation of installation dates.**","**As a Contractor
I want to book unscheduled jobs
So that the system can confirm the expected installation date with the customer**"
"Convert this to a user story: **Contractors lack a consolidated view of orders with all items in stock, complicating installation scheduling.**","**As a Contractor
I want to see all orders where all items are in stock and ready for delivery 
So that I can book a Date/Time for installation**"
"Convert this to a user story: **There is no functionality for customers to upload documents, leading to incomplete pre-installation documentation.**","**As a CS Advisor
I want the customer to upload documents to our system
So that all the documnentation is received before we start the installation / repair / service / tub move**"
"Convert this to a user story: **Document approval functionality is missing, causing unnecessary alerts for missing documentation.**","**As a CS Advisor
I want to approve documents on the system
So that the system doesn't alert me docuemntation is missing**"
"Convert this to a user story: **CS Advisors are not notified when customers upload documentation, delaying document validation.**","**As a CS Advisor
I want to be alerted when a customer uploads any documentation
So that I can check the the documentation is valid**"
"Convert this to a user story: **There is no notification mechanism for when an installation is booked, affecting delivery scheduling coordination.**","**As a CS Advisor
I want to know when an Installation has been booked
So that I can organise a delivery date for the order**"
"Convert this to a user story: **The system does not facilitate review and approval of customer and sales checklists, increasing the risk of installation issues.**","**As a CS Advisor
I want to review and approve the customer and sales checklists
So that an potential issues with the installation can be minimised**"
"Convert this to a user story: **CS Advisors lack a view of orders that are fully stocked, complicating installation scheduling.**","**As a CS Advisor
I want to see all orders where all items are in stock and ready for delivery 
So that I can book a Date/Time for installation**"
"Convert this to a user story: **The stock status of orders is not readily available, hindering timely responses to customer inquiries.**","**As a CS Advisor
I want to see the stock status of an order
So that I can answer any questions regarding when the order will be available for install**"
"Convert this to a user story: **The system does not notify CS Advisors when a payment is taken but no installation is booked, delaying customer engagement and risking cancellations.**","**As a CS Advisor,
I want to be alerted periodically when a payment has been taken but an installation has not been booked,
So that I can ensure the customer is kept informed and engaged to reduce the likelihood of cancellations.**"
"Convert this to a user story: **There is no mechanism for CS Agents to review notes from breakdown engineers, hindering effective scheduling of revisits and ensuring parts availability.**","**As a CS Agent 
I want the ability to check notes documented by the breakdown engineers
So that I can arrange a revisit and ensure the parts required are available for the revisit**"
Convert this to a user story: **A lack of a centralized templated email library leads to inconsistent and error-prone customer communications.**,"**As a CS Agent
I want access to a library of templatised emails
So that I can quickly respond to customers, send a consistant brand centric message to all customers and reduce the number of errors in correspondence**"
"Convert this to a user story: **Bundle discounts are not distributed across order lines, resulting in inaccurate refund calculations and confusing discount displays.**","**As a CS agent
I want the bundle discount to be apportioned among the lines
So that I can refund the correct amount for returns and cancellations, and we're not showing confusing or misleading ""discount"" information to customers**"
"Convert this to a user story: **The discount apportionment for bundles is not accurately calculated, leading to refund errors and unclear discount representations.**","**As a CS agent
I want the bundle discount to be apportioned among the lines
So that I can refund the correct amount for returns and cancellations, and we're not showing confusing or misleading ""discount"" information to customers**"
Convert this to a user story: **Failure to require a customer satisfaction survey at installation delays confirmation needed by finance for fund release.**,"**As a CS Agent
I want the customer to complete and sign a customer satisfaction survey at the point of installation
So that it can be sent to the finance company to be used as confirmation of installation enabling them to release funds**"
"Convert this to a user story: **Refund statuses remain unchanged when a finance administrator cancels a BACS refund, preventing CS Agents from assisting customers effectively.**","**As a CS Agent
I want the status of the refund to change when the finance administrator cancels a BACS Refund
So that I can better assist the customer with their issue**"
"Convert this to a user story: **The system fails to alert CS Agents when checklist approval SLAs are breached, resulting in delays in processing approvals.**","**As a CS Agent
I want to be alerted when the SLA for approval of the checklist has been exceeded
So that I can take appropriate action to get the checklist approved**"
"Convert this to a user story: **There is no notification when a finance agreement fails, which delays timely customer follow-up.**","**As a CS Agent
I want to be notified that a finance agreement has failed
So that I can contact the customer and attempt to resolve the situation**"
"Convert this to a user story: **The system does not support booking unscheduled jobs, preventing timely confirmation of installation dates with customers.**","**As a CS Agent
I want to book unscheduled jobs
So that the system can confirm the expected installation date with the customer**"
"Convert this to a user story: **CS Agents cannot directly contact leads from Jacuzzi emails, reducing the efficiency of sales follow-up.**","**As a CS Agent
I want to call leads sent from Jacuzzi be email
So that I can attempt to make a sale**"
"Convert this to a user story: **There is no process to verify whether a refund file has been transmitted to the bank, hindering prompt customer support.**","**As a CS Agent
I want to find out if the refund file has been sent to the bank
So that I can help the customer with their refund issues**"
"Convert this to a user story: **Automated transactional emails are not triggered, leaving customers uninformed about delivery and installation statuses.**","**As a CS Agent
I want to trigger automated transactional email to customer
So that they're kept informed on the status of their delivery and installation**"
Convert this to a user story: **Lack of a unified subscription history view makes it difficult for CS Agents and customers to track past orders and resolve inquiries.**,"**As a CS Agent
I want to view the subscription history of a customer
So that I can help the customer with their enquirey

As a customer I want to view my subscription order history
So I can find out how much I've ordered**"
"Convert this to a user story: **Refunds that exceed CS Agent handling limits are not automatically escalated to the Sales Ledger Administrator, delaying customer reimbursement.**","**As a CS Agent, I want refunds that I can't deal with sent to the Sales Ledger Administrator for approval so that the customer can receive their refund.**"
Convert this to a user story: **Manual checklist entry during customer interactions increases errors and slows down the process due to the absence of prepopulated fields or dropdown selections.**,"**As a CS Agent,
I want checklists to be prepopulated and/or information selected from a dropdown list,
So that I can ensure accuracy and save time during customer interactions.**"
"Convert this to a user story: **The absence of detailed audit logs prevents managers from identifying who made changes, complicating root cause analysis and training needs assessments.**","**As a CS Manager and Sales Manager
I want to see who made changes to the system
So that I can perform root cause analysis and identify any future training needs on things that went wrong**"
"Convert this to a user story: **Lack of comprehensive change logs makes it difficult to trace system modifications, impeding effective root cause analysis and training.**","**As a CS Manager and Sales Manager
I want to see who made changes to the system
So that I can perform root cause analysis and identify any future training needs on things that went wrong**"
"Convert this to a user story: **Customers have limited payment setup options, restricting them from choosing between direct debit and debit/credit card payments.**","**As a customer 
I want to setup payment as either direct debit or debit/credit card
So that I have flexible ways to pay**"
"Convert this to a user story: **The system does not allow customers to verify or update their email address for refund notifications, risking misdirected communications.**","**As a Customer / Client, I want to confirm or provide a different email address so that I receive the refund link correctly.**"
Convert this to a user story: **Absence of prepopulated checklists in customer interactions leads to increased errors and inefficiencies.**,"**As a Customer and Sales Agent,
I want checklists to be prepopulated and/or information selected from a dropdown list,
So that I can ensure accuracy and save time during customer interactions.**"
"Convert this to a user story: **The booking system lacks flexibility, making it difficult to reschedule appointments to meet changing customer needs.**","**As a Customer Sales advisor
I want to move a booking 
So that I can accommodate for customer needs and move them for business reasons such as the customer hasn't not met the minimim requirment for an install**"
"Convert this to a user story: **Inactive membership status is not communicated post-quote creation, leading to pricing errors and misapplied benefits.**","**As a Customer Sales Agent,
I want the system to notify the customer if their member status becomes inactive after a quote has been created, prompting them to renew their membership or receive a new quote, to ensure accurate pricing and membership benefits are applied.**"
"Convert this to a user story: **Agent View does not clearly indicate customer membership status, impeding tailored customer support.**","**As a Customer service agent using Agent View
I want to know when a customer is a member
So that I can deal with them appropriately**"
"Convert this to a user story: **Member pricing is not automatically applied across all sales modules, leading to inconsistent pricing and difficulties in order management.**","**As a customer service agent, 
I need the system to automatically apply the member price to all products on the quote, sales, pick document, dispatch note, sales invoice, returns, and refunds modules 
And indecate the customer is a member
So that I can assist the customer with placing or amending an order.**"
"Convert this to a user story: **The system fails to enforce member pricing when offering alternative products for out-of-stock items, undermining membership benefits.**","**As a Customer Service Agent, 
I want to ensure that when a customer who has an active membership is offered an alternative for an out-of-stock item, they are presented with options at the 'member' price,
So that they continue to receive the benefits of their active membership.**"
"Convert this to a user story: **Cancelled memberships are not charged at full price for alternatives, inadvertently providing benefits to ineligible customers.**","**As a Customer Service Agent, 
I want to ensure that when a customer who has cancelled their membership is offered an alternative for an out-of-stock item, they pay or are refunded the difference based on the full price, not the price they paid at the time of purchase,
So that the customer does not receive any benefits from their cancelled membership.**"
"Convert this to a user story: **Customer Service Managers are not alerted to failed payments, delaying corrective outreach to customers.**","**As a Customer Service Manager
I want my staff to be informaed of a failed payment
So that a menber of my team can contact them to rectify the situation**"
"Convert this to a user story: **Lack of automated multiple billing attempts forces manual follow-up, increasing resource expenditure in chasing customer payments.**","**As a customer service Manager
I want the system to make multiple billing attempts
So that I don't need to expend as much resource chasing the customer for payment**"
"Convert this to a user story: **Self-serve accounts do not display calculated savings, leaving customers unaware of the benefits they have accrued during their membership cycle.**","**As a customer using the self-serve account, 
I want to see my calculated savings for the current membership cycle, 
so that I can understand the savings I have made since my last renewal or original sign up if within the first year.**"
"Convert this to a user story: **Bundle webpages display inaccurate delivery availability, confusing both customers and traders about product readiness.**","**As a customer
I want bundle webpages to be an accurate reflection of availability, in terms of delivery dates 
So that I able to take an informed decision as to what/when to buy, and avoid disappointment 

As a Trader
I want bundle webpages to be an accurate reflection of availability, in terms of delivery date
So that as menay products as possible are available to sell**"
"Convert this to a user story: **Bundle webpages fail to accurately display delivery availability, leading to uninformed purchasing decisions for both customers and traders.**","**As a customer
I want bundle webpages to be an accurate reflection of availability, in terms of delivery dates 
So that I able to take an informed decision as to what/when to buy, and avoid disappointment 

As a Trader
I want bundle webpages to be an accurate reflection of availability, in terms of delivery date
So that as menay products as possible are available to sell**"
"Convert this to a user story: **Customers are not granted priority access to CS Agents over the phone, resulting in long wait times and delayed issue resolution.**","**As a Customer
I want free priority access to CS Agents over the phones
So that I'm not kept waiting in a queue for long periods of time to resolve my issues**"
"Convert this to a user story: **Order confirmations include irrelevant images and misleading discount details, confusing customers about what they purchased.**","**As a customer
I want my order confirmation to reflect what I bought
So that I'm not confused by irrelevant pictures, misleading ""discount"" lines, and lists of component parts that mean nothing to me**"
Convert this to a user story: **Order confirmations display extraneous details that confuse customers about their actual purchases.**,"**As a customer
I want my order confirmation to reflect what I bought
So that I'm not confused by irrelevant pictures, misleading ""discount"" lines, and lists of component parts that mean nothing to me**"
"Convert this to a user story: **The system does not refund subscription installments when a subscription is cancelled, resulting in customers being charged for products they no longer want.**","**As a customer
I want the installments I've paid for a subscription refunded when I cancel my subscription
So that I can stop receiving products I no longer want or need**"
"Convert this to a user story: **Customers cannot amend their subscriptions, limiting flexibility in adjusting delivery timing to suit their needs.**","**As a customer
I want to amend my subscription
So that I can get it when I need it**"
"Convert this to a user story: **The subscription cancellation process is cumbersome, causing customers to continue receiving products they no longer require.**","**As a customer
I want to be able to cancel my subscription
So that I don't pay for and receive products I no longer want/need**"
"Convert this to a user story: **Renewal charges do not consistently match the renewal communication, leading to customer billing discrepancies.**","**As a Customer
I want to be charged the renewal price stated in the renewal comms
So that I know exactly what I will be charged before payment is taken**"
"Convert this to a user story: **Customers are not notified of unsuccessful subscription payments, which prevents them from ensuring sufficient funds for subsequent payment attempts.**","**As a customer
I want to be informed when pay for a subscription is unsucessful
So that I can arrange for funds to be present the next time BID attempts to take payment**"
"Convert this to a user story: **The system restricts customers to a single subscription per offer, preventing them from maintaining adequate supply of products.**","**As a customer
I want to have more than one subscription of any number of subscription offers
So that I will never run out of the products I need**"
"Convert this to a user story: **There is no notification when a subscription product is out of stock, leaving customers unprepared for product shortages.**","**As a customer
I want to know if the product I'm expecting from my subscription is out of stock
So that I can make the appropriate arrangements for it.**"
"Convert this to a user story: **Customers are not informed about the timing of subscription payments, making it difficult to ensure sufficient funds are available.**","**As a customer
I want to know when my payment will be going out
So thet I can ensure I have available fund to pay**"
Convert this to a user story: **Lack of confirmation for successful subscription payments leaves customers uncertain about when their goods will be delivered.**,"**As a customer
I want to know when payment for my subscription has been sucessfully taken
So that I know my goods will be arriving soon**"
"Convert this to a user story: **The ordering process does not support seamless subscription order placement, risking product shortages for customers.**","**As a customer
I want to place a subscription order
So that I will never run out of the product**"
"Convert this to a user story: **There is no option to purchase a subscription with an installment plan, limiting customers' ability to spread the cost.**","**As a Customer
I want to purchase a subscription with an installment plan
So that I can spread the cost of the subscription**"
"Convert this to a user story: **The checkout process does not support orders that mix subscription products with regular products, hindering a one-stop shopping experience.**","**As a customer
I want to purchase multiple products at the checkout, of which one or more may be a subscription product
So that I can get everything I need in one transaction, inscluding setting up the subscription**"
"Convert this to a user story: **Subscription changes do not trigger confirmation notifications, leaving customers unaware of updated payment and shipment schedules.**","**As a customer
I want to receive confirmation when I make a change to the subscription
So that I know when payment will go out and shipments will be made**"
"Convert this to a user story: **There is no accessible record of Membership Scheme purchase history for customers, preventing them from assessing its overall value.**","**As a Customer
I want to see my purchase history of the Membership Scheme
So that I can assess its value to me**"
"Convert this to a user story: **The system does not automatically notify customers upon successful subscription setup, leading to uncertainty about enrollment.**","**As a Customer
I want to send the customer who sets up a subscription a notification
So that I knows it been setup correctly**"
"Convert this to a user story: **Customers are unable to select a custom delivery date, limiting their control over order scheduling.**","**As a customer
I want to set my own delivery date
So that I can have it delivered when I want it**"
"Convert this to a user story: **Membership is not itemized as a Stock Keeping Unit in sales orders, reducing transparency in order breakdowns.**","**As a customer, 
I want the membership to be added to the sales order as a Stock Keeping Unit (SKU), so that it can be itemized on the order along with other products and services.**"
"Convert this to a user story: **Customers cannot view detailed membership status information within their account, hampering effective membership management.**","**As a customer, 
I want to see information related to my membership status within the Customer Account Section
So that I can understand and manage the status of my membership effectively.**"
"Convert this to a user story: **Business customers lack a self-service interface to manage orders and accounts independently, increasing support overhead.**","**As a Customer, I want a self-service B2B interface so that business customers manage orders and accounts independently.**"
"Convert this to a user story: **Customers do not have access to a summary of lifetime savings, reducing transparency of financial benefits over time.**","**As a Customer, I want a summary of my lifetime savings so that financial benefits remain transparent.**"
"Convert this to a user story: **The credit application process is overly complex with too many fields, discouraging customers from applying.**","**As a Customer, I want an electronic credit application with minimal fields so that the process remains quick and user-friendly.**"
"Convert this to a user story: **Minimum spend requirements for tier retention are not clearly communicated, leaving customers confused about eligibility.**","**As a Customer, I want to communicate the minimum spend requirement to customers so that they understand tier retention conditions.**"
"Convert this to a user story: **Current credit balances are not displayed in real-time online, preventing customers from tracking their available credit.**","**As a Customer, I want to display current credit balances online so that I can track remaining credit instantly.**"
"Convert this to a user story: **There is no confirmation from the bank when funds are not received, delaying the refund process and leaving customers uncertain.**","**As a customer, I want to receive a confirmation from the bank if funds are not received so that I ensure my refund is processed.**"
"Convert this to a user story: **Customers are unable to view their current membership tier and the spending required for an upgrade, reducing transparency.**","**As a Customer, I want to see current tier status and required spending for upgrade so that progress remains transparent.**"
"Convert this to a user story: **The benefits associated with the current membership tier are not clearly outlined, leaving customers unclear about its value.**","**As a Customer, I want to see the benefits of the current membership tier so that I can understand its value.**"
"Convert this to a user story: **User accounts do not display the current membership tier, causing confusion regarding membership status.**","**As a Customer, I want to see the current membership tier in user accounts so that customers view their status.**"
"Convert this to a user story: **The system does not show spending thresholds and benefits for the next membership tier, limiting customers' ability to plan for upgrades.**","**As a Customer, I want to see the spending required for the next tier along with its benefits so that I can make appropriate purchasing decisions**"
"Convert this to a user story: **Tier expiration dates and spending requirements for maintaining or upgrading membership are not visible, preventing timely customer action.**","**As a Customer, I want to see tier expiration and required spending to maintain or upgrade so that I can take timely actions.**"
"Convert this to a user story: **There is no streamlined process for customers to submit their details for refund processing, delaying refunds.**","**As a customer, I want to submit my details after selecting the link so that I can receive my refund.**"
"Convert this to a user story: **The system does not allow cancellation of an order without canceling the entire membership, forcing customers to lose benefits they wish to retain.**","**As a customer,
I want to cancel all of my order but not the membership scheme,
So that I might use the benefits of the membership at a later date.**"
"Convert this to a user story: **Debriefers lack a scanning mechanism to differentiate scrap from return items, reducing the efficiency of directing items appropriately.**","**As a Debriefer, I want to scan items to identify if they are for scrap or return so that I can direct them to the correct area efficiently.**"
"Convert this to a user story: **There is no scanning feature at scrap, returns, or redelivery areas to verify item destination, leading to misdirected inventory.**","**As a Debriefer, I want to scan items upon arrival to the scrap, returns or redelivery area to confirm their correct destination so that I can ensure they are in the right location.**"
"Convert this to a user story: **Depot loaders are unable to close a truck during loading, preventing complete tracking of truck contents throughout the journey.**","**As a depot loader, I want the ability to close a truck at any point during loading, so that the contents of the truck can be tracked throughout the end to end journey.**"
"Convert this to a user story: **The scanning process does not permit immediate rescanning after an incorrect product is scanned, disrupting workflow efficiency.**","**As a depot loader, I want to scan another product immediately when a wrong product is scanned so that I can maintain workflow efficiency without additional disruptions.**"
"Convert this to a user story: **Damage reporting during truck loading lacks an integrated photo capture option, leading to incomplete documentation of product condition and location.**","**As a Depot Loader, I want to 'Take a Photo' of the damage after selecting the 'Damaged' button when loading a truck, so that the damage and the status/location of the product is available for reporting.**"
"Convert this to a user story: **The process of moving redeliveries does not include a photo capture feature for damage documentation, reducing accountability and record accuracy.**","**As a depot or warehouse loader, I want to take photos of damage during the process of moving redeliveries so that I can document the condition of the items for record-keeping and accountability.**"
"Convert this to a user story: **Unloading trucks lacks an option to capture photos of damage, compromising accurate reporting of item condition and location.**","**As a Depot Tipper, I want to 'Take a Photo' of the damage after selecting the 'Damaged' button when unloading a truck, so that the damage and the status/location of the product is captured for reporting.**"
"Convert this to a user story: **Van unloading processes do not support photo capture for damage reporting, leading to incomplete documentation of issues.**","**As a Depot Tipper, I want to 'Take a Photo' of the damage after selecting the 'Damaged' button when unloading a van, so that the damage and the status/location of the product is available for reporting.**"
"Convert this to a user story: **The membership discount system is not integrated with existing account management processes, resulting in inconsistent quote handling.**","**As a Digital Product Owner, I want the membership discount system to integrate with existing account management processes so that quote handling remains consistent.**"
"Convert this to a user story: **Drivers see an irrelevant 'Unpaid Unwrap' workflow for certain SKU types, adding unnecessary steps to their process.**","**As a driver, I want to avoid seeing the ""Unpaid Unwrap"" workflow if the PD includes certain SKU types or services like ""SOFA UNWRAP SERVICE,"" so that I can avoid unnecessary steps.**"
"Convert this to a user story: **There is no dedicated 'Collection' workflow for orders containing specific scrap collection SKUs, reducing efficiency in managing scrap tasks.**","**As a driver, I want to see the ""Collection"" workflow when the PD contains specific scrap collection SKUs (e.g., SCRAP_COLLECTION_TVS), so that I can manage scrap collection tasks effectively.**"
"Convert this to a user story: **Orders that include only scrap collection SKUs do not trigger the 'Collection' workflow, leading to improper task management.**","**As a driver, I want to see the ""Collection"" workflow when the PD does not include products for delivery but includes specific scrap collection SKUs, so that I can manage scrap collections properly.**"
"Convert this to a user story: **The system lacks a dedicated 'Customer Signature' workflow, impairing the confirmation process for delivery completions.**","**As a driver, I want to see the ""Customer Signature"" workflow, so that I can confirm delivery completion with a customer signature.**"
"Convert this to a user story: **There is no streamlined 'Delivery' workflow available for drivers, reducing efficiency in completing deliveries and associated services.**","**As a driver, I want to see the ""Delivery"" workflow, so that I can complete the delivery and service efficiently.**"
"Convert this to a user story: **The system does not provide a specific 'Disconnection' workflow for SKU types that require it, leading to mishandling of disconnections.**","**As a driver, I want to see the ""Disconnection"" workflow when the PD contains specific SKU types (e.g., WETINSTALLDISC), so that I can handle disconnections correctly.**"
"Convert this to a user story: **There is no dedicated workflow for Kaboodle deliveries, causing confusion over procedures for these specific orders.**","**As a driver, I want to see the ""Kaboodle Delivery"" workflow when the product delivery (PD) is for Kaboodle, so that I can follow the specific procedures for Kaboodle deliveries.**"
"Convert this to a user story: **An 'Open Remedy' workflow is missing for certain SKU types, delaying the resolution of product remedy issues.**","**As a driver, I want to see the ""Open Remedy"" workflow when the PD contains certain SKU types (e.g., BID/REMEDY/WET, INST/BID/FURNITUREREMEDY), so that I can address product remedy requirements efficiently.**"
"Convert this to a user story: **The unwrapping process does not differentiate between paid and unpaid services, causing drivers to perform unnecessary steps.**","**As a driver, I want to see the ""Paid Unwrap"" workflow when the PD includes services like ""SOFA UNWRAP SERVICE"" or ""UNWRAP SERVICE,"" so that I can provide the unwrapping service that the customer paid for.**"
"Convert this to a user story: **There is no tailored 'Service' workflow for specific SKU types, leading to inefficiencies in delivering the appropriate services at customer locations.**","**As a driver, I want to see the ""Service"" workflow when the PD includes specific SKU types (e.g., INST/BID/4POSTBED, INST/BID/WARDROBE), so that I can deliver the appropriate service at the customer's location.**"
"Convert this to a user story: **The unloading process does not trigger a dedicated 'Unload Vehicle' workflow, compromising adherence to proper unloading procedures.**","**As a driver, I want to see the ""Unload Vehicle"" workflow when the PD contains one or more products, so that I can ensure proper unloading procedures are followed.**"
"Convert this to a user story: **Shipping rules cannot be defined at both category and product levels, leading to inconsistencies in applied shipping charges.**","**As a Ecommerce Director, I want to define shipping rules at both category and product levels so that shipping charges are applied correctly.**"
"Convert this to a user story: **Field Technicians are unable to process payments at customer properties, increasing inconvenience during service transactions.**","**As a Field Technician
I need to be able to take payments at the customer property
So that I sell stuff to customers with the minimum amount of inconvenience to the customer**"
"Convert this to a user story: **There is no functionality to associate raw material usage with sold products, leading to inaccuracies in accounting records.**","**As a Finance Analyst
I want to associate raw material usage to a sold product
So that the accounts can be updated appropriately**"
"Convert this to a user story: **The system does not support managing split payments with deferred post-installation payment, complicating finance for tubs on finance.**","**As a Finance Analyst
I want to be able to manage split payments on products AND take part of the payment AFTER the goods have been shipped and installed
So that I can account for tubs sold on finance where the finance company does NOT pay out until the tub has been sucessfully installed to their satisfaction**"
"Convert this to a user story: **There is no support for handling split payments across multiple payment methods, limiting flexibility in tub sales.**","**As a Finance Analyst
I want to be able to manage split payments on products
So that I can take multiple payments, across different payment methods when selling tubs**"
"Convert this to a user story: **The system lacks functionality to create credit and debit notes, causing discrepancies in accounting records.**","**As a Finance Analyst
I want to create credit and debit notes
So that it is recorded correctly in the accounts**"
"Convert this to a user story: **Warranty part transactions are not tracked accurately, resulting in incorrect recording of consumed warranty parts in accounting.**","**As a Finance Analyst
I want to record the status of a warrenty part PO and SO where an owned part has been consumed as a warrenty part
So that it is recorded correctly in the accounts**"
"Convert this to a user story: **There is no dedicated Bank Account for Outdoor Living in Navision, complicating receipt allocation and fund management.**","**As a Finance Director
I want a Bank Account for Outdoor Living setup in Navision
So that all receipts have an account to be paid into and accounting systems can manage the funds within the account**"
"Convert this to a user story: **Sales transactions for Outdoor Living are not tracked in a dedicated Sales Ledger, reducing efficiency in financial reporting and receivables management.**","**As a Finance Director
I want a Sales Ledger for Outdoor Living
So that we can efficiently manage and track our sales transactions, ensuring accurate financial reporting and effective receivables management.**"
"Convert this to a user story: **Paypal receipts are not reconciled through the standard BID process, causing inefficiencies in financial processing.**","**As a Finance Director
I want Paypal receipts to be reconciled through the standard BID process
So that I can save significant amounts of time by handling them through the normal streamlined process**"
"Convert this to a user story: **Marketplace sales orders are not created in EE, complicating their reconciliation through standard BID channels.**","**As a Finance Director
I want Sales Orders in marketplaces to be created in EE
So that I can reconcile them through standard BID Channels**"
"Convert this to a user story: **Finance remittance allocation is not aligned with existing financial systems, leading to inefficient and inaccurate payment allocation.**","**As a Finance Director
I want the finance remittance allocation process to be the same as existing financial system for business units like APD,
So that we can ensure efficient, accurate allocation of customer payments to their respective invoices and maintain up-to-date financial records.**"
"Convert this to a user story: **Stock balancing and transfers for Outdoor Living are not managed through EE, resulting in discrepancies in inventory financial records.**","**As a Finance Director
I want to balance stock and perform stock transfers for Outdoor Living through EE
So that we can maintain accurate financial records related to inventory, ensuring effective financial management and compliance.**"
"Convert this to a user story: **There is no dedicated Stock Business Unit and comprehensive system for managing product categories and SKUs, leading to inefficient inventory management and reporting.**","**As a Finance Director
I want to establish a new Stock Business Unit and develop a comprehensive system for financial product categories and Stock Keeping Units (SKUs) within those categories,
So that we can efficiently manage our inventory, ensure accurate financial reporting, and streamline our product tracking and analysis.**"
"Convert this to a user story: **There is no standardized process to track customer deposits, making revenue recognition and liability management difficult.**","**As a Finance Director
I want to establish a process specifically for managing customer deposits,
So that we can accurately track these deposits, recognize them as liabilities, and ensure proper revenue recognition once the associated goods or services are delivered.**"
"Convert this to a user story: **Existing systems lack integration with Remote/CHNP functionality, creating fragmented payment processing and security gaps.**","**As a Finance Director
I want to integrate Remote / CHNP functionality into our existing systems 
So that we can consolidate our payment processing, maintain a high level of security and compliance**"
"Convert this to a user story: **The despatch notification system operates separately from logistics, causing revenue misallocation in accounting.**","**As a Finance Director
I want to integrate the despatch notification system with our existing logistics system,
So that we can appropriately assign revenue in the accounting system**"
"Convert this to a user story: **Sales orders are managed in isolation, leading to data inconsistencies and inefficient order management.**","**As a Finance Director
I want to integrate the sales orders with our existing systems,
So that we can manage orders more efficiently, ensure data consistency, and provide a unified order management experience.**"
"Convert this to a user story: **Procurement processes are disjointed, causing inefficiencies and compliance issues in raising purchase orders for stocked products.**","**As a Finance Director
I want to migrate and integrate the accounting functionality related to raising purchase orders for stocked products
So that we can streamline our procurement process, ensure financial control and compliance, and achieve uniformity in our purchasing operations.**"
Convert this to a user story: **Revenue recognition is delayed because orders are not accounted for at the point of despatch.**,"**As a Finance Director
I want to recognise revenue for an order at the point of despatch
So that I can balance the accounts**"
"Convert this to a user story: **There is no unified process for reconciling showroom card and cash payments, leading to inconsistent cashflow management.**","**As a Finance Director
I want to reconcile showroom card and cash payments using the same process our BID showrooms use
So that cashflow management is inline with normal BID business units**"
"Convert this to a user story: **Current systems do not manage contra transactions between vendors and customers, complicating accounting processes.**","**As a Finance Director,
I want a system that effectively manages contra transactions between our vendors and customers,
So that we can simplify our accounting processes, improve the efficiency of our financial transactions, and maintain accurate financial records.**"
Convert this to a user story: **Warranty receivables remain unsettled due to the lack of a proper system to manage replacement parts.**,"**As a Finance Director,
I want a system that settles warranty receivables upon receipt of replacement parts,
So that our financial records accurately reflect settled claims.**"
Convert this to a user story: **There is no dedicated mechanism to record and track warranty claims when stocked parts are used for repairs.**,"**As a Finance Director,
I want a system to record and track warranty claims when a stocked part is used for repairs,
So that we can effectively manage receivables and follow up with manufacturers**"
"Convert this to a user story: **Payments processed via iZettle are not integrated with standard BID systems, leading to manual reconciliation challenges.**","**As a Finance Director,
I want iZettle, a mobile payment and POS system used by Outdoor Living, to integrate with standard BID systems
So that the payments taken through iZettle can be processed with the minimal amount of effort in BID systems**"
"Convert this to a user story: **The Amazon Seller account for Outdoor Living operates in isolation, hampering online sales and inventory financial reporting.**","**As a Finance Director,
I want the Amazon Seller account from Outdoor Living to integrate with BID systems,
So that we can seamlessly manage online sales, inventory, and financial reporting through Amazon within our consolidated business structure.**"
"Convert this to a user story: **VAT accounting for Outdoor Living is not integrated with standard BID accounting software, risking inconsistencies in VAT handling.**","**As a Finance Director,
I want the Outdoor Living VAT accounting process to operate from standard BID accounting software,
So that we can ensure a consistent, compliant, and efficient VAT handling process across the merged entity.**"
"Convert this to a user story: **After-sales invoicing for non-stock services is handled separately, leading to billing inefficiencies.**","**As a Finance Director,
I want the Service and Aftersales Non-Stock Invoicing system for Outdoor Living to operate from our existing BID systems,
So that we can efficiently manage and bill for post-sale services and support, ensuring a seamless integration of financial processes.**"
"Convert this to a user story: **There is no dedicated Purchase Ledger/Vendor Ledger system, resulting in poor tracking of supplier transactions and accounts payable.**","**As a Finance Director,
I want to establish a new Purchase Ledger/Vendor Ledger system,
So that we can efficiently manage and track our transactions with suppliers, ensure accurate financial reporting, and improve our accounts payable management.**"
"Convert this to a user story: **Fixed asset management processes for Outdoor Living are not integrated with existing systems, leading to fragmented asset tracking.**","**As a Finance Director,
I want to integrate Outdoor Living's fixed asset management processes and data into our existing systems,
So that we can have a unified, efficient, and accurate approach to managing our combined fixed asset portfolio.**"
"Convert this to a user story: **Warranty service costs are not accurately allocated, causing issues with financial reimbursement from manufacturers.**","**As a Finance Director,
I want to support the process of sending engineers for warranty services and charging the labor cost to the manufacturer,
So that we can efficiently manage warranty services and ensure accurate financial reimbursement from manufacturers in line with our expanded service offerings.**"
"Convert this to a user story: **Vendor account information from Outdoor Living is not utilized in existing systems, leading to incomplete financial views.**","**As a Finance Director,
I want to utilise vendor account information within EE and Nvision from the Outdoor Living business unit,
So that my team can maintain a cohesive, accurate, and comprehensive view of our vendor financial accounts**"
"Convert this to a user story: **Customer account data is siloed from daily financial operations, reducing operational efficiency.**","**As a Finance Director,
I want to utilize customer account information within our EE and Nvision systems for daily financial activities,
So that we can leverage the data for efficient and accurate financial operations.**"
"Convert this to a user story: **Revenue from membership prices is misallocated due to improper account assignment, affecting financial reports.**","**As a Finance Manager
I want to ensure revenue for the membership prices is assigned to the right place
So that it can be accounted for**"
"Convert this to a user story: **Profit calculations for orders do not distinguish member pricing, leading to inaccurate profitability assessments.**","**As a Finance Manager, 
I want the profit for an order to be calculated based on the price paid as a member, not the full price,
So that profitability on membership orders can be appropriately accounted for.**"
"Convert this to a user story: **Deposits for unfulfilled orders are not recorded properly, causing discrepancies in financial accounts.**","**As a Financial Analyst
I want to record a financial (deposit) for an order that has NOT been fulfilled
So that the funds are correctly accounted for**"
"Convert this to a user story: **Trial balance data from Outdoor Living Quickbooks is not integrated, complicating consolidated financial analysis.**","**As a Financial Director
I want to accurately extract trial balance data from Outdoor Living Quickbooks accounting system,
So that we can integrate this data into BID's financial reporting system for consolidated financial analysis.**"
"Convert this to a user story: **Sales invoicing is fragmented, leading to inefficiencies in billing accuracy and financial reporting.**","**As a Financial Director
I want to integrate the sales invoicing capabilities into our current system,
So that we can streamline our invoicing process, improve billing accuracy, and enhance financial reporting.**"
"Convert this to a user story: **Transformed trial balance data from Quickbooks is not loaded into BID's accounting system, resulting in an incomplete financial view.**","**As a Financial Director
I want to load and integrate the transformed trial balance data from Quickbooks into BID's accounting system,
So that we have a unified and accurate view of our financial position.**"
"Convert this to a user story: **Extracted trial balance data is not mapped to BID's standards, leading to data misalignment and reporting errors.**","**As a Financial Director
I want to map and transform the extracted trial balance data from Outdoor Living,
So that it aligns with the formats and standards of BID's accounting system.**"
"Convert this to a user story: **There is no comprehensive list of drivers from the third-party system, hindering effective fleet management.**","**As a Fleet Manager, I want a list of drivers from the third-party system so that I can manage and review driver records.**"
"Convert this to a user story: **Vehicle data from the third-party system is not aligned with our records, causing discrepancies in fleet management.**","**As a Fleet Manager, I want a list of vehicles in the third party software so that I can ensure the third party system and our system are in alignment and know what vehicles are available to use on the system.**"
"Convert this to a user story: **Trip details for drivers and vehicles are not detailed, impeding comprehensive analysis of fleet operations.**","**As a Fleet Manager, I want detailed information about every trip made by a driver/vehicle so that I can analyze and manage trip data effectively.**"
Convert this to a user story: **Routes uploaded without verifying vehicle existence result in setup errors and untracked routes.**,"**As a Fleet Manager, I want the system to alert me when a route is uploaded AND a vehicle does NOT exist, so that I can ensure it's setup on the system**"
"Convert this to a user story: **There is no mechanism to coach drivers on poor performance, leading to higher running costs.**","**As a Fleet Manager, I want to coach bad behaviour so that I can improve it to decrease running costs of the vehicle.**"
"Convert this to a user story: **Vehicle performance metrics are not consolidated, preventing data-driven optimization of fleet operations.**","**As a fleet manager, I want to create a comprehensive vehicle performance report including fuel consumed, miles traveled, and engine run time so that I can optimize overall fleet performance.**"
"Convert this to a user story: **There is no facility to add new drivers into the third-party system, hindering fleet expansion.**","**As a Fleet Manager, I want to create a driver in the third-party system so that I can add new drivers to the fleet.**"
"Convert this to a user story: **Fuel efficiency data is not reported, limiting the ability to make informed decisions for improved MPG.**","**As a fleet manager, I want to create a miles per gallon report so that I can make data-driven decisions to enhance fuel efficiency.**"
"Convert this to a user story: **Idle time across vehicles is not tracked, leading to unidentified inefficiencies in fleet utilization.**","**As a fleet manager, I want to create an idle time report so that I can identify and address inefficiencies in vehicle usage.**"
"Convert this to a user story: **Routes are managed manually in the third-party system, leading to planning inefficiencies.**","**As a Fleet Manager, I want to create routes in the third-party system so that I can plan and manage vehicle trips efficiently.**"
"Convert this to a user story: **Outdated or incorrect routes remain in the system, complicating route management.**","**As a Fleet Manager, I want to delete a route in the third-party system so that I can remove outdated or incorrect route information.**"
"Convert this to a user story: **Driver records in the third-party system are not regularly updated, affecting fleet management accuracy.**","**As a Fleet Manager, I want to delete drivers from the third-party system so that I can manage driver records effectively.**"
"Convert this to a user story: **Manual route changes go undetected, leading to potential operational discrepancies.**","**As a Fleet Manager, I want to detect and be alerted on anomalous (manual) route changes so that I can investigate and address them promptly.**"
"Convert this to a user story: **There is no consolidated view of all routes from the third-party system, impeding effective route management.**","**As a Fleet Manager, I want to fetch all routes from the third-party system so that I can review and manage route information.**"
"Convert this to a user story: **Fuel and energy data from vehicles is not easily accessible, limiting efficiency reporting and cost estimation.**","**As a Fleet Manager, I want to GET fuel and energy data from the API so that I can report on vehicle efficiency, distance traveled, idle time, run time, fuel consumption, and estimated costs.**"
"Convert this to a user story: **Harsh driving events are not tracked through video or data feeds, reducing safety oversight.**","**As a fleet manager, I want to GET harsh event safety data from the API so that I can report on video URLs, event types, driver distraction status, and location details for harsh driving events.**"
"Convert this to a user story: **Idling events are not reported with key metrics, hindering detailed analysis of vehicle idle times.**","**As a fleet manager, I want to GET idling reports from the API so that I can report on the address, duration, start and end time, fuel consumption, power take-off status, and vehicle information for idling events.**"
"Convert this to a user story: **Detailed vehicle information from the API is not fully accessible, affecting comprehensive fleet reporting.**","**As a fleet manager, I want to GET vehicle details from the API so that I can report on the creation time, harsh acceleration settings, vehicle ID, license plate, make, model, name, notes, sensor configuration, VIN, and serial number.**"
"Convert this to a user story: **Safety scores for vehicles are not available via the API, limiting the ability to monitor and improve driving safety.**","**As a fleet manager, I want to GET vehicle safety scores from the API so that I can report on crash counts, harsh acceleration, braking, and turning events, safety scores, speed limit violations, total distance driven, and total time driven.**"
"Convert this to a user story: **Various vehicle sensor metrics are not consolidated from the API, impairing real-time vehicle performance tracking.**","**As a fleet manager, I want to GET vehicle statistics from the API so that I can report on various vehicle readings such as ambient air temperature, barometric pressure, battery voltage, DEF level, speed, coolant temperature, engine state, GPS data, fuel level, fault codes, and other relevant metrics.**"
"Convert this to a user story: **Driving behavior analytics are not integrated into the coaching process, reducing systematic improvement opportunities.**","**As a Fleet Manager, I want to integrate driving behavior analytics into the coaching program so that I can systematically improve driver performance.**"
"Convert this to a user story: **There is no clear view of driver-to-vehicle assignments in the third-party system, causing misalignments between systems.**","**As a Fleet Manager, I want to know what drivers are assigned to what vehicles in the third-party system so that I can ensure they're aligned with our system.**"
"Convert this to a user story: **Fleet performance data on fuel, miles, and engine run time is not readily available, hampering performance tracking.**","**As a fleet manager, I want to pull data on fuel consumed, miles traveled, and engine run time from the API so that I can track and manage vehicle performance.**"
"Convert this to a user story: **There are no alerts for fuel efficiency trends, resulting in delayed action to improve fleet fuel performance.**","**As a Fleet Manager, I want to receive alerts on fuel efficiency trends so that I can take timely action to improve it.**"
"Convert this to a user story: **Vehicle statistics alerts are not provided, leading to increased Vehicle off Road (VOR) time and reduced fleet efficiency.**","**As a Fleet Manager, I want to receive vehicle stats alerts for vehicles to reduce Vehicle off Road (VOR) time and maintain fleet efficiency.**"
"Convert this to a user story: **Individual driver details from the third-party system are not easily retrievable, impeding driver management.**","**As a Fleet Manager, I want to retrieve a driver's details from the third-party system so that I can view and manage specific driver information.**"
"Convert this to a user story: **There is no mechanism to compare driver and vehicle route associations across systems, reducing operational insight.**","**As a Fleet Manager, I want to submit driver/vehicle associations to third party software so that I can compare the routes drivers and vehicles have been on and their associations.**"
"Convert this to a user story: **Route adjustments in the third-party system are cumbersome, leading to planning delays.**","**As a Fleet Manager, I want to update a route in the third-party system so that I can make necessary adjustments to planned trips.**"
"Convert this to a user story: **Driver/vehicle assignment data is not synchronized between systems, causing discrepancies in fleet records.**","**As a Fleet Manager, I want to update driver/vehicle assignments so that I can keep the systems in sync.**"
"Convert this to a user story: **Existing driver details in the third-party system are outdated, reducing the accuracy of fleet records.**","**As a Fleet Manager, I want to update existing driver details so that I can maintain accurate and up-to-date driver records.**"
"Convert this to a user story: **Our systems do not automatically recognize customers as scheme members, leading to inefficient processing of member-related tasks.**","**As a general business user, 
I want our systems to automatically recognize customers as members of the scheme, 
So that I can efficiently perform relevant business tasks**"
"Convert this to a user story: **Customer email transactions are not retained long enough, risking non-compliance with due diligence requirements.**","**As a General Manager
I want all customer email transactions to be kept for 7 years
So that we can prove due diligence in the event of any potential charge backs**"
"Convert this to a user story: **There is no system to create customer accounts, hindering the ability to offer standardized terms.**","**As a General Manager
I want create 'Accounts' for customers
So that we can offer similar terms to other suppliers**"
"Convert this to a user story: **Daily vehicle checks are not recorded, preventing timely detection and resolution of vehicle issues.**","**As a General Manager
I want my engineers to perform and record vehcile checks every day
So that I can be alerted to any issues with the vehciles and resole them**"
"Convert this to a user story: **Customer Satisfaction data is not automatically forwarded to Hitachi, increasing administrative overhead.**","**As a General Manager
I want the Customer Satisfaction automatically sent to Hitachi
So that I can reduce my admin overhead and get paid by the finance company**"
"Convert this to a user story: **Bookings for installations are approved without meeting all criteria, resulting in potential installation failures.**","**As a General Manager
I want to approve bookings for installations where all the criteria has not been met
So that we're not booking installations when we may not be able to install them**"
"Convert this to a user story: **Customers do not receive automated communication post-booking, leading to increased manual follow-up work.**","**As a General Manager
I want to ensure the customer recieves automated communication from us
So that I can minimise the amount of administration duties performed by my staff**"
"Convert this to a user story: **There is no incentive program to reward frequent customer purchases, risking reduced customer loyalty.**","**As a General Manager
I want to reward customers for frequent purchases
So that they will continue to purchase from us**"
"Convert this to a user story: **Customers are not offered delivery discounts on multi-man deliveries as part of the membership scheme, limiting their benefits.**","**As a Head of Marketing, 
I want to offer customers a discount equivalent to the standard two-man delivery sell price on three-man and extra-large product deliveries, as part of the membership scheme, 
so that they can maximize their benefits.**"
"Convert this to a user story: **One and two-man deliveries do not receive free delivery benefits, reducing the attractiveness of the membership scheme.**","**As a Head of Marketing, 
I want to offer customers free delivery on all one and two-man deliveries, 
so that they can get the full benefit from the membership scheme.**"
"Convert this to a user story: **Customers outside the standard delivery area do not receive proper discounts on multi-man deliveries, limiting membership value.**","**As a Head of Marketing, 
I want to offer customers outside the standard delivery area a discount equivalent to the standard two-man delivery sell price on three-man and extra-large product deliveries, 
as part of the membership scheme, 
so that they can maximize their benefits.**"
"Convert this to a user story: **Delivery sell price discounts for out-of-area customers are not applied, disadvantaging non-local members.**","**As a Head of Marketing, 
I want to offer customers outside the standard delivery area a discount on their delivery sell price, equivalent to the standard delivery price they would receive if it was within the standard delivery area, 
so that they can also benefit from the membership scheme.**"
"Convert this to a user story: **Customers outside the standard area lack options for discounted Saturday delivery, reducing membership benefits.**","**As a Head of Marketing, 
I want to offer customers outside the standard delivery area the option of Saturday delivery at a price that is the Saturday delivery price minus the standard Monday to Friday delivery price, as part of the membership scheme, 
so that they can maximize their benefits.**"
"Convert this to a user story: **Local customers are not provided with discounted Saturday delivery options, limiting the scheme's appeal.**","**As a Head of Marketing, 
I want to offer customers within the standard delivery area the option of Saturday delivery at a discounted Saturday delivery price, as part of the membership scheme, 
so that they can maximize their benefits.**"
"Convert this to a user story: **During loading, there is no easy method to record damage without interrupting the scanning process.**","**As a Loader, I want a 'Damaged' button available on the same screen as the scanner bar when loading items from the depot to the truck, so that I can seamlessly record loading issues without disrupting the scanning process.**"
"Convert this to a user story: **Specific damage types are not captured during loading, resulting in vague error records.**","**As a Loader, I want buttons for 'Damaged Not Loaded', 'Damaged Packaging Loaded', and 'Wrong Product' to be available on the same screen as the scanner bar when loading items from the depot or warehouse to the van, so that I can easily record specific issues during loading.**"
"Convert this to a user story: **Cancelled orders remain in the loading sequence, leading to inefficiencies and mismanagement of returned goods.**","**As a Loader, I want cancelled orders to be removed from the route sequence on the scanner automatically routed to the returns area so that I can avoid loading items that are no longer required and efficiently manage returned goods.**"
"Convert this to a user story: **Rescheduled orders are not automatically rerouted, causing unnecessary delays during the loading process.**","**As a Loader, I want rescheduled orders to be removed from the route sequence on the scanner automatically routed to the redelivery area so that I can avoid loading items that are no longer required.**"
"Convert this to a user story: **There is no alert for out-of-sequence scanning, leading to errors in route adherence and loading accuracy.**","**As a Loader, I want the system to alert me when a scanned item is out of sequence and display the PD Number and Stock Code of the expected item and indicate if the expected item is available in the current location, and show both the correct route and sequence number along with the current route and sequence number of the scanned product, so that I can quickly locate and load the correct item and correct any errors.**"
"Convert this to a user story: **The scanner does not auto-update when items move between routes, causing confusion in delivery schedules.**","**As a Loader, I want the system to automatically update the scanner when an item moves to a new route so that I can follow the correct delivery schedule without confusion.**"
"Convert this to a user story: **End-of-route confirmations are manual and error-prone, risking incomplete loading records.**","**As a Loader, I want the system to prompt me at the completion of van loading to confirm if I've completed the route, display any missing items, and ask for confirmation before proceeding, so that I can ensure all items are loaded and maintain accurate delivery status.**"
"Convert this to a user story: **Vans are not closed before full load, risking overloading and delayed deliveries.**","**As a loader, I want to close a van before all items are onboard, so that I can ensure timely deliveries without overloading the van.**"
"Convert this to a user story: **When a van is full, there is no process to transfer remaining items, leading to incomplete deliveries.**","**As a loader, I want to move products from one van to another, so that when a van is full it can still be delivered.**"
"Convert this to a user story: **Returned items are not efficiently restocked, causing inventory discrepancies.**","**As a loader, I want to pick returns from the redelivery area so that they can be put back into stock as available to sell.**"
"Convert this to a user story: **There is no mechanism to clear redelivery items, leaving unresolved orders in the area.**","**As a loader, I want to scan an item out of the redelivery area and into the marshalling area so that I know no orders for today are left in the redelivery area.**"
"Convert this to a user story: **Products that cannot be located remain untracked, reducing operational efficiency.**","**As a loader, I want to select 'Can NOT Locate Product' so that the system can help me find the last known location**"
Convert this to a user story: **Interruptions during truck loading cause loss of progress and inefficiencies in task resumption.**,"**As a loader, I want to take a break mid-loading a truck and be able to continue from where I left off if I get interrupted, so that I can resume my tasks efficiently without losing progress.**"
Convert this to a user story: **Interruptions during van loading lead to data loss and rework.**,"**As a loader, I want to take a break mid-loading a van and be able to continue from where I left off if I get interrupted, so that I can resume my tasks efficiently without losing progress.**"
"Convert this to a user story: **Damage during redelivery is not documented with visual proof, reducing accountability.**","**As a Loader, I want to 'Take a Photo' of the damage after selecting the 'Damaged' button when moving redeliveries, so that the damage and the status/location of the product are captured for reporting.**"
"Convert this to a user story: **Selected issues during loading are not captured with imagery, leading to incomplete reporting.**","**As a Loader, I want to 'Take a Photo' of the selected issue ('Damaged Not Loaded', 'Damaged Packaging Loaded', and 'Wrong Product) after choosing one of the buttons, so that accurate information is captured for reporting.**"
"Convert this to a user story: **Carriage codes for membership scheme orders are not updated, causing incorrect carrier assignments.**","**As a Logistics Manager
I want the carriage codes for all orders taken from membership scheme customers to reflect current carriage codes
So that the system assignes the correct carrier to the order**"
"Convert this to a user story: **Users can apply unauthorized discounts to subscriptions, increasing the risk of fraud.**","**As a Manager
I want to restrict the discounts that the user can apply to subscriptions to thoase assigned to the product during product setup.
So that I can minimise fraud**"
"Convert this to a user story: **There is no control preventing multiple memberships per customer, complicating performance metrics.**","**As a Marketing Manager
I want customers to sign up on a 'one customer to one membership' basis
So that success measures on the scheme are kept simple**"
"Convert this to a user story: **Membership cancellations are processed online without additional verification, potentially lowering cancellation barriers.**","**As a Marketing Manager
I want membership scheme cancellations to be performed over the phone
So that the barrier for customer cancellations is higher but not too high that it violates legislation**"
"Convert this to a user story: **Cancellation notifications via third-party merchants are not captured, leading to delayed communication with customers.**","**As a Marketing Manager
I want to be informed when a customer cancels their renewal via a 3rd party merchant such as Paypal
So that the appropriate comms are sent to the customer**"
"Convert this to a user story: **There is no system to distribute loyalty cards with variable discounts, limiting promotional options.**","**As a Marketing Manager
I want to distribute loyelty cards with an open ended % discount
So that I can encourage customers to shop with us for consumerbles**"
"Convert this to a user story: **Money off coupons are not customizable, hindering targeted customer acquisition strategies.**","**As a Marketing Manager
I want to distribute money off coupons for a user defined amount to a customer who recommeded us
So that I can reduce my acquisition costs**"
"Convert this to a user story: **Businesses are not excluded from the membership scheme, diluting acquisition cost benefits.**","**As a Marketing Manager
I want to exclude businesses from the Membership Scheme
So that I can realise the benefit of reducing acquisition costs**"
"Convert this to a user story: **Marketing consent from customers is not captured during sign-up, reducing the ability to send targeted marketing material.**","**As a Marketing Manager
I want to receive marketing consent in Bloomreach when a customer signs up for the membership scheme
So that I can send them marketing material**"
"Convert this to a user story: **There is no easy access to historical purchase data for the membership scheme, complicating performance analysis.**","**As a Marketing Manager
I want to see purchase history of the Membership Scheme
So that I can perform analysis on it**"
"Convert this to a user story: **Signup and cancellation patterns are not analyzed, making it difficult to assess the overall value of the membership scheme.**","**As a Marketing Manager
I want to understand signup, cancellation patterns
So that I can detemine the value of the membership scheme**"
"Convert this to a user story: **Customers in postcodes excluded from free delivery are not recognized as part of the membership scheme, reducing their benefits.**","**As a Marketing Manager, 
I want customers in postcodes excluded from free delivery to be recognized as part of the membership scheme
So that they can still enjoy some benefits of the scheme.**"
"Convert this to a user story: **Orders for large deliveries are not flagged as membership eligible, limiting benefits for high-volume customers.**","**As a Marketing Manager, 
I want customers ordering 3 Man and extra-large deliveries to be recognized as part of the membership scheme, 
So that they can still enjoy some benefits of the scheme.**"
"Convert this to a user story: **The membership renewal process is not automated, creating inconvenience for customers.**","**As a Marketing Manager, 
I want the membership to automatically renew using the same payment method as the last renewal or signup, 
So that we don't inconvenience the customer.**"
"Convert this to a user story: **Loading screens lack a quick-access 'Damaged' button, reducing operational efficiency during item scanning.**","**As a Loader, I want a 'Damaged' button available on the same screen as the scanner bar when loading items from the depot to the truck, so that I can seamlessly record loading issues without disrupting the scanning process.**"
"Convert this to a user story: **Specific issue buttons are not provided during loading, hindering the accurate recording of various loading problems.**","**As a Loader, I want buttons for 'Damaged Not Loaded', 'Damaged Packaging Loaded', and 'Wrong Product' to be available on the same screen as the scanner bar when loading items from the depot or warehouse to the van, so that I can easily record specific issues during loading.**"
"Convert this to a user story: **Cancelled orders are not automatically removed from loading routes, causing inefficiencies in processing returns.**","**As a Loader, I want cancelled orders to be removed from the route sequence on the scanner automatically routed to the returns area so that I can avoid loading items that are no longer required and efficiently manage returned goods.**"
"Convert this to a user story: **Rescheduled orders remain in the loading sequence, interfering with proper route planning and order processing.**","**As a Loader, I want rescheduled orders to be removed from the route sequence on the scanner automatically routed to the redelivery area so that I can avoid loading items that are no longer required.**"
"Convert this to a user story: **The system does not provide detailed alerts for out-of-sequence items, resulting in loading errors and delays.**","**As a Loader, I want the system to alert me when a scanned item is out of sequence and display the PD Number and Stock Code of the expected item and indicate if the expected item is available in the current location, and show both the correct route and sequence number along with the current route and sequence number of the scanned product, so that I can quickly locate and load the correct item and correct any errors.**"
"Convert this to a user story: **The scanner is not updated automatically when items change routes, leading to confusion and potential misdeliveries.**","**As a Loader, I want the system to automatically update the scanner when an item moves to a new route so that I can follow the correct delivery schedule without confusion.**"
"Convert this to a user story: **There is no end-of-loading confirmation, causing uncertainty about whether all items have been loaded correctly.**","**As a Loader, I want the system to prompt me at the completion of van loading to confirm if I've completed the route, display any missing items, and ask for confirmation before proceeding, so that I can ensure all items are loaded and maintain accurate delivery status.**"
"Convert this to a user story: **Vans are not closed proactively, risking delayed deliveries due to overloading.**","**As a loader, I want to close a van before all items are onboard, so that I can ensure timely deliveries without overloading the van.**"
"Convert this to a user story: **There is no process to transfer items between vans when one is full, resulting in incomplete delivery schedules.**","**As a loader, I want to move products from one van to another, so that when a van is full it can still be delivered.**"
"Convert this to a user story: **Returned goods in the redelivery area are not efficiently processed for restocking, causing inventory delays.**","**As a loader, I want to pick returns from the redelivery area so that they can be put back into stock as available to sell.**"
"Convert this to a user story: **Redelivery area items remain unprocessed, leading to unclear status of daily orders.**","**As a loader, I want to scan an item out of the redelivery area and into the marshalling area so that I know no orders for today are left in the redelivery area.**"
"Convert this to a user story: **When an item cannot be located, there is no guidance to help determine its last known position.**","**As a loader, I want to select 'Can NOT Locate Product' so that the system can help me find the last known location**"
Convert this to a user story: **Interruptions during truck loading lead to loss of progress and inefficiencies in resuming work.**,"**As a loader, I want to take a break mid-loading a truck and be able to continue from where I left off if I get interrupted, so that I can resume my tasks efficiently without losing progress.**"
"Convert this to a user story: **Interruptions during van loading cause progress to be lost, impacting efficiency.**","**As a loader, I want to take a break mid-loading a van and be able to continue from where I left off if I get interrupted, so that I can resume my tasks efficiently without losing progress.**"
"Convert this to a user story: **Damage during redelivery is not documented visually, reducing the quality of damage reporting.**","**As a Loader, I want to 'Take a Photo' of the damage after selecting the 'Damaged' button when moving redeliveries, so that the damage and the status/location of the product are captured for reporting.**"
"Convert this to a user story: **There is no option to capture images for specific loading issues, resulting in incomplete evidence for reports.**","**As a Loader, I want to 'Take a Photo' of the selected issue ('Damaged Not Loaded', 'Damaged Packaging Loaded', and 'Wrong Product) after choosing one of the buttons, so that accurate information is captured for reporting.**"
"Convert this to a user story: **Carriage codes for membership orders are not updated, leading to misassignment of carriers.**","**As a Logistics Manager
I want the carriage codes for all orders taken from membership scheme customers to reflect current carriage codes
So that the system assignes the correct carrier to the order**"
"Convert this to a user story: **Users can apply excessive discounts to subscriptions, raising concerns over fraud.**","**As a Manager
I want to restrict the discounts that the user can apply to subscriptions to thoase assigned to the product during product setup.
So that I can minimise fraud**"
Convert this to a user story: **Multiple memberships per customer complicate performance tracking and dilute scheme success metrics.**,"**As a Marketing Manager
I want customers to sign up on a 'one customer to one membership' basis
So that success measures on the scheme are kept simple**"
"Convert this to a user story: **Online cancellations reduce the perceived barrier, risking higher cancellation rates than intended.**","**As a Marketing Manager
I want membership scheme cancellations to be performed over the phone
So that the barrier for customer cancellations is higher but not too high that it violates legislation**"
"Convert this to a user story: **Cancellation data from third-party merchants is not integrated, leading to communication delays with affected customers.**","**As a Marketing Manager
I want to be informed when a customer cancels their renewal via a 3rd party merchant such as Paypal
So that the appropriate comms are sent to the customer**"
"Convert this to a user story: **There is no mechanism to distribute loyalty incentives such as open ended discount cards, limiting customer engagement.**","**As a Marketing Manager
I want to distribute loyelty cards with an open ended % discount
So that I can encourage customers to shop with us for consumerbles**"
"Convert this to a user story: **Money off coupon distribution is not flexible, making it hard to tailor discounts for referral promotions.**","**As a Marketing Manager
I want to distribute money off coupons for a user defined amount to a customer who recommeded us
So that I can reduce my acquisition costs**"
"Convert this to a user story: **Businesses are not filtered out of the membership scheme, undermining the scheme’s cost-saving benefits.**","**As a Marketing Manager
I want to exclude businesses from the Membership Scheme
So that I can realise the benefit of reducing acquisition costs**"
"Convert this to a user story: **Marketing consent is not automatically captured during membership sign-up, reducing the efficiency of marketing outreach.**","**As a Marketing Manager
I want to receive marketing consent in Bloomreach when a customer signs up for the membership scheme
So that I can send them marketing material**"
"Convert this to a user story: **Historical purchase data for the membership scheme is inaccessible, hindering performance analysis.**","**As a Marketing Manager
I want to see purchase history of the Membership Scheme
So that I can perform analysis on it**"
"Convert this to a user story: **There is no analysis of signup and cancellation trends, preventing a clear understanding of scheme value.**","**As a Marketing Manager
I want to understand signup, cancellation patterns
So that I can detemine the value of the membership scheme**"
"Convert this to a user story: **Customers in excluded postcodes are not recognized as members, reducing their potential benefits.**","**As a Marketing Manager, 
I want customers in postcodes excluded from free delivery to be recognized as part of the membership scheme
So that they can still enjoy some benefits of the scheme.**"
"Convert this to a user story: **High-volume delivery orders are not flagged for membership benefits, limiting customer incentives.**","**As a Marketing Manager, 
I want customers ordering 3 Man and extra-large deliveries to be recognized as part of the membership scheme, 
So that they can still enjoy some benefits of the scheme.**"
"Convert this to a user story: **The system does not support automatic renewal of membership using the previous payment method, leading to customer inconvenience.**","**As a Marketing Manager, 
I want the membership to automatically renew using the same payment method as the last renewal or signup, 
So that we don't inconvenience the customer.**"
"Convert this to a user story: **Loading processes do not integrate a damage reporting option, causing delays in issue documentation.**","**As a Loader, I want a 'Damaged' button available on the same screen as the scanner bar when loading items from the depot to the truck, so that I can seamlessly record loading issues without disrupting the scanning process.**"
"Convert this to a user story: **There is no provision to record specific loading issues such as damaged or wrong products, reducing reporting accuracy.**","**As a Loader, I want buttons for 'Damaged Not Loaded', 'Damaged Packaging Loaded', and 'Wrong Product' to be available on the same screen as the scanner bar when loading items from the depot or warehouse to the van, so that I can easily record specific issues during loading.**"
"Convert this to a user story: **Cancelled orders are not automatically removed from active routes, causing inefficiencies in managing returned goods.**","**As a Loader, I want cancelled orders to be removed from the route sequence on the scanner automatically routed to the returns area so that I can avoid loading items that are no longer required and efficiently manage returned goods.**"
"Convert this to a user story: **Rescheduled orders clutter the active route, interfering with efficient loading and route management.**","**As a Loader, I want rescheduled orders to be removed from the route sequence on the scanner automatically routed to the redelivery area so that I can avoid loading items that are no longer required.**"
"Convert this to a user story: **The system does not alert for out-of-sequence items during scanning, resulting in misloaded or missed products.**","**As a Loader, I want the system to alert me when a scanned item is out of sequence and display the PD Number and Stock Code of the expected item and indicate if the expected item is available in the current location, and show both the correct route and sequence number along with the current route and sequence number of the scanned product, so that I can quickly locate and load the correct item and correct any errors.**"
"Convert this to a user story: **The scanner does not update automatically when items change routes, leading to potential delivery errors.**","**As a Loader, I want the system to automatically update the scanner when an item moves to a new route so that I can follow the correct delivery schedule without confusion.**"
"Convert this to a user story: **End-of-loading procedures are manual, resulting in incomplete loading confirmations and potential delivery issues.**","**As a Loader, I want the system to prompt me at the completion of van loading to confirm if I've completed the route, display any missing items, and ask for confirmation before proceeding, so that I can ensure all items are loaded and maintain accurate delivery status.**"
"Convert this to a user story: **Vans are not proactively closed when loading is incomplete, risking delivery delays and overloading.**","**As a loader, I want to close a van before all items are onboard, so that I can ensure timely deliveries without overloading the van.**"
"Convert this to a user story: **There is no mechanism to transfer load between vans, causing inefficiencies when one van is full.**","**As a loader, I want to move products from one van to another, so that when a van is full it can still be delivered.**"
"Convert this to a user story: **Returned goods are not efficiently re-integrated into inventory, delaying their availability for sale.**","**As a loader, I want to pick returns from the redelivery area so that they can be put back into stock as available to sell.**"
"Convert this to a user story: **Redelivery area items remain in the system, preventing a clear daily reset of orders.**","**As a loader, I want to scan an item out of the redelivery area and into the marshalling area so that I know no orders for today are left in the redelivery area.**"
"Convert this to a user story: **There is no functionality to locate products that cannot be found, leading to prolonged delays in resolving missing items.**","**As a loader, I want to select 'Can NOT Locate Product' so that the system can help me find the last known location**"
Convert this to a user story: **Interruptions during truck loading lead to loss of progress and reduced efficiency in order processing.**,"**As a loader, I want to take a break mid-loading a truck and be able to continue from where I left off if I get interrupted, so that I can resume my tasks efficiently without losing progress.**"
Convert this to a user story: **Interruptions during van loading result in repeated scanning and lost work progress.**,"**As a loader, I want to take a break mid-loading a van and be able to continue from where I left off if I get interrupted, so that I can resume my tasks efficiently without losing progress.**"
"Convert this to a user story: **Damage during redeliveries is not visually documented, reducing the accuracy of damage assessments.**","**As a Loader, I want to 'Take a Photo' of the damage after selecting the 'Damaged' button when moving redeliveries, so that the damage and the status/location of the product are captured for reporting.**"
"Convert this to a user story: **The system does not capture images for selected issues during loading, leading to insufficient evidence for discrepancies.**","**As a Loader, I want to 'Take a Photo' of the selected issue ('Damaged Not Loaded', 'Damaged Packaging Loaded', and 'Wrong Product) after choosing one of the buttons, so that accurate information is captured for reporting.**"
"Convert this to a user story: **Membership scheme orders do not update their carriage codes, resulting in incorrect carrier assignments.**","**As a Logistics Manager
I want the carriage codes for all orders taken from membership scheme customers to reflect current carriage codes
So that the system assignes the correct carrier to the order**"
"Convert this to a user story: **Users can apply arbitrary discounts to subscriptions, increasing the risk of fraudulent pricing.**","**As a Manager
I want to restrict the discounts that the user can apply to subscriptions to thoase assigned to the product during product setup.
So that I can minimise fraud**"
"Convert this to a user story: **There is no process to enforce one membership per customer, leading to multiple memberships that complicate performance metrics.**","**As a Marketing Manager
I want customers to sign up on a 'one customer to one membership' basis
So that success measures on the scheme are kept simple**"
"Convert this to a user story: **Membership cancellations are processed without additional oversight, potentially lowering cancellation thresholds.**","**As a Marketing Manager
I want membership scheme cancellations to be performed over the phone
So that the barrier for customer cancellations is higher but not too high that it violates legislation**"
"Convert this to a user story: **Third-party cancellation data is not communicated in real time, delaying customer notifications and remedial actions.**","**As a Marketing Manager
I want to be informed when a customer cancels their renewal via a 3rd party merchant such as Paypal
So that the appropriate comms are sent to the customer**"
"Convert this to a user story: **There is no system to distribute loyalty incentives such as discount cards, reducing customer engagement.**","**As a Marketing Manager
I want to distribute loyelty cards with an open ended % discount
So that I can encourage customers to shop with us for consumerbles**"
"Convert this to a user story: **Referral-based discount coupons are not customizable, leading to generic offers that do not optimize acquisition costs.**","**As a Marketing Manager
I want to distribute money off coupons for a user defined amount to a customer who recommeded us
So that I can reduce my acquisition costs**"
"Convert this to a user story: **The membership scheme does not exclude business accounts, diluting its cost-saving benefits.**","**As a Marketing Manager
I want to exclude businesses from the Membership Scheme
So that I can realise the benefit of reducing acquisition costs**"
"Convert this to a user story: **Marketing consent is not captured during the sign-up process, limiting subsequent targeted marketing efforts.**","**As a Marketing Manager
I want to receive marketing consent in Bloomreach when a customer signs up for the membership scheme
So that I can send them marketing material**"
"Convert this to a user story: **Historical purchase data for the membership scheme is not accessible, hindering performance and trend analysis.**","**As a Marketing Manager
I want to see purchase history of the Membership Scheme
So that I can perform analysis on it**"
"Convert this to a user story: **Signup and cancellation data is not analyzed, reducing insights into the membership scheme's effectiveness.**","**As a Marketing Manager
I want to understand signup, cancellation patterns
So that I can detemine the value of the membership scheme**"
"Convert this to a user story: **Customers in non-qualifying postcodes are not flagged, causing them to miss out on tailored free delivery benefits.**","**As a Marketing Manager, 
I want customers in postcodes excluded from free delivery to be recognized as part of the membership scheme
So that they can still enjoy some benefits of the scheme.**"
"Convert this to a user story: **Large delivery orders are not recognized for membership benefits, reducing incentive for high-volume customers.**","**As a Marketing Manager, 
I want customers ordering 3 Man and extra-large deliveries to be recognized as part of the membership scheme, 
So that they can still enjoy some benefits of the scheme.**"
"Convert this to a user story: **The system does not automatically renew memberships using the previous payment method, creating friction during renewal.**","**As a Marketing Manager, 
I want the membership to automatically renew using the same payment method as the last renewal or signup, 
So that we don't inconvenience the customer.**"
"Convert this to a user story: **Loading interfaces do not integrate damage reporting, resulting in manual processes that disrupt scanning.**","**As a Loader, I want a 'Damaged' button available on the same screen as the scanner bar when loading items from the depot to the truck, so that I can seamlessly record loading issues without disrupting the scanning process.**"
"Convert this to a user story: **Specific error categories during loading are not available, leading to generic damage reports that lack actionable detail.**","**As a Loader, I want buttons for 'Damaged Not Loaded', 'Damaged Packaging Loaded', and 'Wrong Product' to be available on the same screen as the scanner bar when loading items from the depot or warehouse to the van, so that I can easily record specific issues during loading.**"
"Convert this to a user story: **Cancelled orders are not auto-rerouted, leading to inefficiencies in managing returned goods.**","**As a Loader, I want cancelled orders to be removed from the route sequence on the scanner automatically routed to the returns area so that I can avoid loading items that are no longer required and efficiently manage returned goods.**"
"Convert this to a user story: **Rescheduled orders clutter the active loading sequence, reducing overall efficiency.**","**As a Loader, I want rescheduled orders to be removed from the route sequence on the scanner automatically routed to the redelivery area so that I can avoid loading items that are no longer required.**"
"Convert this to a user story: **There is no automatic alert for out-of-sequence scanning, leading to potential order processing errors.**","**As a Loader, I want the system to alert me when a scanned item is out of sequence and display the PD Number and Stock Code of the expected item and indicate if the expected item is available in the current location, and show both the correct route and sequence number along with the current route and sequence number of the scanned product, so that I can quickly locate and load the correct item and correct any errors.**"
"Convert this to a user story: **The scanner does not automatically reflect route changes, leading to outdated loading instructions.**","**As a Loader, I want the system to automatically update the scanner when an item moves to a new route so that I can follow the correct delivery schedule without confusion.**"
"Convert this to a user story: **There is no system prompt at the end of van loading, resulting in incomplete route confirmations.**","**As a Loader, I want the system to prompt me at the completion of van loading to confirm if I've completed the route, display any missing items, and ask for confirmation before proceeding, so that I can ensure all items are loaded and maintain accurate delivery status.**"
"Convert this to a user story: **Vans are not closed proactively during loading, risking overloading and delayed deliveries.**","**As a loader, I want to close a van before all items are onboard, so that I can ensure timely deliveries without overloading the van.**"
"Convert this to a user story: **There is no process to transfer excess items between vans, causing inefficiencies in route management.**","**As a loader, I want to move products from one van to another, so that when a van is full it can still be delivered.**"
"Convert this to a user story: **Returned items are not efficiently processed, causing delays in restocking and order fulfillment.**","**As a loader, I want to pick returns from the redelivery area so that they can be put back into stock as available to sell.**"
"Convert this to a user story: **Items remain in the redelivery area without being cleared, leading to confusion over pending orders.**","**As a loader, I want to scan an item out of the redelivery area and into the marshalling area so that I know no orders for today are left in the redelivery area.**"
"Convert this to a user story: **There is no function to locate products that cannot be found, causing delays in resolving missing item issues.**","**As a loader, I want to select 'Can NOT Locate Product' so that the system can help me find the last known location**"
Convert this to a user story: **Interruptions during loading lead to loss of progress and reduced operational efficiency.**,"**As a loader, I want to take a break mid-loading a truck and be able to continue from where I left off if I get interrupted, so that I can resume my tasks efficiently without losing progress.**"
Convert this to a user story: **Interruptions during van loading cause repetitive work and lost progress.**,"**As a loader, I want to take a break mid-loading a van and be able to continue from where I left off if I get interrupted, so that I can resume my tasks efficiently without losing progress.**"
"Convert this to a user story: **The system does not capture photographic evidence of damage during redelivery, reducing the accuracy of damage claims.**","**As a Loader, I want to 'Take a Photo' of the damage after selecting the 'Damaged' button when moving redeliveries, so that the damage and the status/location of the product are captured for reporting.**"
"Convert this to a user story: **Selected issues during loading are not documented with photos, impairing effective reporting.**","**As a Loader, I want to 'Take a Photo' of the selected issue ('Damaged Not Loaded', 'Damaged Packaging Loaded', and 'Wrong Product) after choosing one of the buttons, so that accurate information is captured for reporting.**"
"Convert this to a user story: **The system does not automatically update carriage codes for membership orders, leading to incorrect carrier assignments.**","**As a Logistics Manager
I want the carriage codes for all orders taken from membership scheme customers to reflect current carriage codes
So that the system assignes the correct carrier to the order**"
"Convert this to a user story: **Discounts on subscriptions can be arbitrarily applied, increasing the risk of fraudulent pricing practices.**","**As a Manager
I want to restrict the discounts that the user can apply to subscriptions to thoase assigned to the product during product setup.
So that I can minimise fraud**"
Convert this to a user story: **Multiple memberships per customer cause tracking complexities and dilute success metrics.**,"**As a Marketing Manager
I want customers to sign up on a 'one customer to one membership' basis
So that success measures on the scheme are kept simple**"
"Convert this to a user story: **Online cancellations lower the threshold for customer cancellation, potentially increasing cancellation rates undesirably.**","**As a Marketing Manager
I want membership scheme cancellations to be performed over the phone
So that the barrier for customer cancellations is higher but not too high that it violates legislation**"
"Convert this to a user story: **Cancellation notifications from third-party channels are delayed, affecting timely customer communication.**","**As a Marketing Manager
I want to be informed when a customer cancels their renewal via a 3rd party merchant such as Paypal
So that the appropriate comms are sent to the customer**"
"Convert this to a user story: **There is no system to issue loyalty cards with open ended discounts, reducing customer retention incentives.**","**As a Marketing Manager
I want to distribute loyelty cards with an open ended % discount
So that I can encourage customers to shop with us for consumerbles**"
"Convert this to a user story: **Discount coupon distribution lacks flexibility, leading to non-targeted acquisition strategies.**","**As a Marketing Manager
I want to distribute money off coupons for a user defined amount to a customer who recommeded us
So that I can reduce my acquisition costs**"
"Convert this to a user story: **The membership scheme does not exclude business customers, resulting in skewed cost benefits.**","**As a Marketing Manager
I want to exclude businesses from the Membership Scheme
So that I can realise the benefit of reducing acquisition costs**"
"Convert this to a user story: **Marketing consent is not reliably captured, reducing the effectiveness of subsequent marketing campaigns.**","**As a Marketing Manager
I want to receive marketing consent in Bloomreach when a customer signs up for the membership scheme
So that I can send them marketing material**"
"Convert this to a user story: **Historical membership purchase data is not accessible, impeding strategic analysis of the scheme's performance.**","**As a Marketing Manager
I want to see purchase history of the Membership Scheme
So that I can perform analysis on it**"
"Convert this to a user story: **Signup and cancellation trends are not analyzed, hindering efforts to optimize the membership scheme.**","**As a Marketing Manager
I want to understand signup, cancellation patterns
So that I can detemine the value of the membership scheme**"
"Convert this to a user story: **Customers in non-qualifying postcodes are not flagged for membership benefits, reducing transparency in service offerings.**","**As a Marketing Manager, 
I want customers in postcodes excluded from free delivery to be recognized as part of the membership scheme
So that they can still enjoy some benefits of the scheme.**"
"Convert this to a user story: **High-volume delivery orders are not recognized for membership benefits, reducing incentives for bulk customers.**","**As a Marketing Manager, 
I want customers ordering 3 Man and extra-large deliveries to be recognized as part of the membership scheme,
So that they can still enjoy some benefits of the scheme.**"
"Convert this to a user story: **Membership renewal is not automated using previous payment data, causing unnecessary inconvenience to customers.**","**As a Marketing Manager, 
I want the membership to automatically renew using the same payment method as the last renewal or signup,
So that we don't inconvenience the customer.**"
"Convert this to a user story: **There is no streamlined way to record loading issues, causing delays and errors in the loading process.**","**As a Loader, I want a 'Damaged' button available on the same screen as the scanner bar when loading items from the depot to the truck, so that I can seamlessly record loading issues without disrupting the scanning process.**"
"Convert this to a user story: **Specific loading errors are not categorized, reducing the clarity of error reports during loading.**","**As a Loader, I want buttons for 'Damaged Not Loaded', 'Damaged Packaging Loaded', and 'Wrong Product' to be available on the same screen as the scanner bar when loading items from the depot or warehouse to the van, so that I can easily record specific issues during loading.**"
"Convert this to a user story: **Cancelled orders remain in the scanning sequence, causing inefficiencies in processing and returns management.**","**As a Loader, I want cancelled orders to be removed from the route sequence on the scanner automatically routed to the returns area so that I can avoid loading items that are no longer required and efficiently manage returned goods.**"
"Convert this to a user story: **Rescheduled orders clutter the active scanning route, reducing overall loading efficiency.**","**As a Loader, I want rescheduled orders to be removed from the route sequence on the scanner automatically routed to the redelivery area so that I can avoid loading items that are no longer required.**"
"Convert this to a user story: **Out-of-sequence scanning errors are not flagged, leading to inaccurate loading and delivery schedules.**","**As a Loader, I want the system to alert me when a scanned item is out of sequence and display the PD Number and Stock Code of the expected item and indicate if the expected item is available in the current location, and show both the correct route and sequence number along with the current route and sequence number of the scanned product, so that I can quickly locate and load the correct item and correct any errors.**"
"Convert this to a user story: **The scanner does not auto-update with route changes, leading to outdated loading instructions.**","**As a Loader, I want the system to automatically update the scanner when an item moves to a new route so that I can follow the correct delivery schedule without confusion.**"
"Convert this to a user story: **There is no prompt to confirm route completion, causing uncertainty about loading status.**","**As a Loader, I want the system to prompt me at the completion of van loading to confirm if I've completed the route, display any missing items, and ask for confirmation before proceeding, so that I can ensure all items are loaded and maintain accurate delivery status.**"
"Convert this to a user story: **Vans remain open during loading, risking overloading and delayed departures.**","**As a loader, I want to close a van before all items are onboard, so that I can ensure timely deliveries without overloading the van.**"
"Convert this to a user story: **There is no option to transfer items between vans when capacity is reached, leading to incomplete deliveries.**","**As a loader, I want to move products from one van to another, so that when a van is full it can still be delivered.**"
"Convert this to a user story: **Returned items are not processed efficiently, causing delays in restocking and order fulfillment.**","**As a loader, I want to pick returns from the redelivery area so that they can be put back into stock as available to sell.**"
"Convert this to a user story: **Redelivery area items remain unprocessed, leading to uncertainty in daily order completion.**","**As a loader, I want to scan an item out of the redelivery area and into the marshalling area so that I know no orders for today are left in the redelivery area.**"
"Convert this to a user story: **There is no function to assist in locating missing products, causing prolonged search times.**","**As a loader, I want to select 'Can NOT Locate Product' so that the system can help me find the last known location**"
Convert this to a user story: **Interruptions during loading lead to work loss and decreased efficiency.**,"**As a loader, I want to take a break mid-loading a truck and be able to continue from where I left off if I get interrupted, so that I can resume my tasks efficiently without losing progress.**"
Convert this to a user story: **Interruptions during van loading result in repeated work and inefficiency.**,"**As a loader, I want to take a break mid-loading a van and be able to continue from where I left off if I get interrupted, so that I can resume my tasks efficiently without losing progress.**"
"Convert this to a user story: **Damage during redelivery is not documented with photos, reducing the reliability of damage reports.**","**As a Loader, I want to 'Take a Photo' of the damage after selecting the 'Damaged' button when moving redeliveries, so that the damage and the status/location of the product are captured for reporting.**"
"Convert this to a user story: **The system does not capture photographic evidence for selected loading issues, leading to incomplete documentation.**","**As a Loader, I want to 'Take a Photo' of the selected issue ('Damaged Not Loaded', 'Damaged Packaging Loaded', and 'Wrong Product) after choosing one of the buttons, so that accurate information is captured for reporting.**"
"Convert this to a user story: **There is no mechanism to automatically update carriage codes for orders from membership scheme customers, causing carrier mismatches.**","**As a Logistics Manager
I want the carriage codes for all orders taken from membership scheme customers to reflect current carriage codes
So that the system assignes the correct carrier to the order**"
"Convert this to a user story: **Users can apply excessive discounts on subscriptions due to lack of controls, raising fraud risks.**","**As a Manager
I want to restrict the discounts that the user can apply to subscriptions to thoase assigned to the product during product setup.
So that I can minimise fraud**"
Convert this to a user story: **Allowing multiple memberships per customer complicates reporting and performance measurement of the scheme.**,"**As a Marketing Manager
I want customers to sign up on a 'one customer to one membership' basis
So that success measures on the scheme are kept simple**"
"Convert this to a user story: **Online cancellations lower the effective barrier for membership termination, potentially increasing cancellation rates.**","**As a Marketing Manager
I want membership scheme cancellations to be performed over the phone
So that the barrier for customer cancellations is higher but not too high that it violates legislation**"
"Convert this to a user story: **Cancellation information from third-party merchants is not relayed promptly, delaying customer outreach.**","**As a Marketing Manager
I want to be informed when a customer cancels their renewal via a 3rd party merchant such as Paypal
So that the appropriate comms are sent to the customer**"
"Convert this to a user story: **There is no mechanism to distribute loyalty incentives, reducing the effectiveness of customer retention strategies.**","**As a Marketing Manager
I want to distribute loyelty cards with an open ended % discount
So that I can encourage customers to shop with us for consumerbles**"
"Convert this to a user story: **Coupon distribution is inflexible, preventing targeted discounts that optimize customer acquisition.**","**As a Marketing Manager
I want to distribute money off coupons for a user defined amount to a customer who recommeded us
So that I can reduce my acquisition costs**"
"Convert this to a user story: **The membership scheme does not filter out business customers, diluting the intended benefits and cost savings.**","**As a Marketing Manager
I want to exclude businesses from the Membership Scheme
So that I can realise the benefit of reducing acquisition costs**"
"Convert this to a user story: **Marketing consent is not systematically collected, limiting the effectiveness of follow-up campaigns.**","**As a Marketing Manager
I want to receive marketing consent in Bloomreach when a customer signs up for the membership scheme
So that I can send them marketing material**"
"Convert this to a user story: **Historical data on membership scheme purchases is not readily available, hampering performance analysis.**","**As a Marketing Manager
I want to see purchase history of the Membership Scheme
So that I can perform analysis on it**"
"Convert this to a user story: **There is no insight into signup and cancellation patterns, reducing strategic understanding of the membership scheme.**","**As a Marketing Manager
I want to understand signup, cancellation patterns
So that I can detemine the value of the membership scheme**"
"Convert this to a user story: **Customers in non-qualifying postcodes are not flagged, limiting the appropriate application of membership benefits.**","**As a Marketing Manager, 
I want customers in postcodes excluded from free delivery to be recognized as part of the membership scheme
So that they can still enjoy some benefits of the scheme.**"
"Convert this to a user story: **High-volume delivery orders are not recognized for scheme benefits, reducing incentives for larger orders.**","**As a Marketing Manager, 
I want customers ordering 3 Man and extra-large deliveries to be recognized as part of the membership scheme,
So that they can still enjoy some benefits of the scheme.**"
"Convert this to a user story: **Membership renewal is not automated with prior payment methods, creating friction during the renewal process.**","**As a Marketing Manager, 
I want the membership to automatically renew using the same payment method as the last renewal or signup,
So that we don't inconvenience the customer.**"
"Convert this to a user story: **The system does not allow customers to select a custom delivery date, reducing scheduling flexibility.**","**As a customer
I want to set my own delivery date
So that I can have it delivered when I want it**"
"Convert this to a user story: **Membership details are not itemized in sales orders, reducing transparency in order breakdowns.**","**As a customer, 
I want the membership to be added to the sales order as a Stock Keeping Unit (SKU), so that it can be itemized on the order along with other products and services.**"
"Convert this to a user story: **Customers cannot view detailed membership status information in their accounts, limiting effective membership management.**","**As a customer, 
I want to see information related to my membership status within the Customer Account Section
So that I can understand and manage the status of my membership effectively.**"
"Convert this to a user story: **Business customers lack a self-service portal for managing orders and accounts, increasing support dependency.**","**As a Customer, I want a self-service B2B interface so that business customers manage orders and accounts independently.**"
"Convert this to a user story: **Customers do not have access to a summary of lifetime savings, reducing transparency of accumulated financial benefits.**","**As a Customer, I want a summary of my lifetime savings so that financial benefits remain transparent.**"
"Convert this to a user story: **The credit application process is overly complex, discouraging potential applicants due to excessive form fields.**","**As a Customer, I want an electronic credit application with minimal fields so that the process remains quick and user-friendly.**"
"Convert this to a user story: **Minimum spend requirements for tier retention are not clearly communicated, leaving customers unsure about eligibility.**","**As a Customer, I want to communicate the minimum spend requirement to customers so that they understand tier retention conditions.**"
"Convert this to a user story: **Current credit balance data is not displayed in real time online, hindering customers from tracking their available credit.**","**As a Customer, I want to display current credit balances online so that I can track remaining credit instantly.**"
"Convert this to a user story: **There is no confirmation process from the bank when funds are not received, delaying refund processes and customer clarity.**","**As a customer, I want to receive a confirmation from the bank if funds are not received so that I ensure my refund is processed.**"
"Convert this to a user story: **Customers cannot view their current membership tier and required spending for an upgrade, reducing transparency in membership progression.**","**As a Customer, I want to see current tier status and required spending for upgrade so that progress remains transparent.**"
"Convert this to a user story: **The benefits of the current membership tier are not clearly outlined, leaving customers unclear about the value they receive.**","**As a Customer, I want to see the benefits of the current membership tier so that I can understand its value.**"
"Convert this to a user story: **User accounts do not display the current membership tier, causing confusion about customers' status.**","**As a Customer, I want to see the current membership tier in user accounts so that customers view their status.**"
"Convert this to a user story: **There is no information on the spending required for the next tier, limiting customers’ ability to plan for upgrades.**","**As a Customer, I want to see the spending required for the next tier along with its benefits so that I can make appropriate purchasing decisions**"
"Convert this to a user story: **Tier expiration dates and spending requirements are not visible, preventing customers from taking timely actions to maintain or upgrade their membership.**","**As a Customer, I want to see tier expiration and required spending to maintain or upgrade so that I can take timely actions.**"
"Convert this to a user story: **There is no streamlined process for customers to submit refund details, delaying refund processing.**","**As a customer, I want to submit my details after selecting the link so that I can receive my refund.**"
"Convert this to a user story: **Orders cannot be canceled independently of the membership, forcing customers to lose membership benefits even if only an order is unwanted.**","**As a customer,
I want to cancel all of my order but not the membership scheme,
So that I might use the benefits of the membership at a later date.**"
"Convert this to a user story: **Debriefers lack a scanning system to differentiate between scrap and return items, reducing processing efficiency.**","**As a Debriefer, I want to scan items to identify if they are for scrap or return so that I can direct them to the correct area efficiently.**"
"Convert this to a user story: **There is no scanning functionality at the scrap, returns, or redelivery areas, leading to misdirected inventory management.**","**As a Debriefer, I want to scan items upon arrival to the scrap, returns or redelivery area to confirm their correct destination so that I can ensure they are in the right location.**"
"Convert this to a user story: **Trucks cannot be closed during loading, causing incomplete tracking of truck contents during transit.**","**As a depot loader, I want the ability to close a truck at any point during loading, so that the contents of the truck can be tracked throughout the end to end journey.**"
"Convert this to a user story: **The scanning system does not allow immediate rescanning when a wrong product is scanned, reducing workflow efficiency.**","**As a depot loader, I want to scan another product immediately when a wrong product is scanned so that I can maintain workflow efficiency without additional disruptions.**"
"Convert this to a user story: **Cancelled orders remain in the loading route, leading to inefficiencies in managing returned goods.**","**As a Loader, I want cancelled orders to be removed from the route sequence on the scanner automatically routed to the returns area so that I can avoid loading items that are no longer required and efficiently manage returned goods.**"
"Convert this to a user story: **Rescheduled orders are not automatically rerouted for redelivery, causing delays in processing.**","**As a Loader, I want rescheduled orders to be removed from the route sequence on the scanner automatically routed to the redelivery area so that I can avoid loading items that are no longer required.**"
"Convert this to a user story: **The system does not alert when items are out of sequence, leading to potential misloads and operational errors.**","**As a Loader, I want the system to alert me when a scanned item is out of sequence and display the PD Number and Stock Code of the expected item and indicate if the expected item is available in the current location, and show both the correct route and sequence number along with the current route and sequence number of the scanned product, so that I can quickly locate and load the correct item and correct any errors.**"
"Convert this to a user story: **There is no automatic update for scanner routes, leading to outdated instructions and confusion.**","**As a Loader, I want the system to automatically update the scanner when an item moves to a new route so that I can follow the correct delivery schedule without confusion.**"
"Convert this to a user story: **End-of-route confirmation is missing in van loading, causing incomplete delivery status tracking.**","**As a Loader, I want the system to prompt me at the completion of van loading to confirm if I've completed the route, display any missing items, and ask for confirmation before proceeding, so that I can ensure all items are loaded and maintain accurate delivery status.**"
"Convert this to a user story: **There is no option for a loader to transfer items between vans, resulting in delivery inefficiencies when a van is full.**","**As a loader, I want to move products from one van to another, so that when a van is full it can still be delivered.**"
"Convert this to a user story: **The system does not support processing returned items for restocking, leading to inventory management issues.**","**As a loader, I want to pick returns from the redelivery area so that they can be put back into stock as available to sell.**"
"Convert this to a user story: **There is no process to clear redelivery area orders at the end of the day, leading to order backlog.**","**As a loader, I want to scan an item out of the redelivery area and into the marshalling area so that I know no orders for today are left in the redelivery area.**"
"Convert this to a user story: **The system lacks a function to assist in locating missing products, leading to prolonged search times.**","**As a loader, I want to select 'Can NOT Locate Product' so that the system can help me find the last known location**"
"Convert this to a user story: **There is no functionality to allow loaders to take a break and resume work seamlessly, causing disruptions in loading processes.**","**As a loader, I want to take a break mid-loading a truck and be able to continue from where I left off if I get interrupted, so that I can resume my tasks efficiently without losing progress.**"
"Convert this to a user story: **Interruptions during van loading are not managed, leading to lost progress and inefficiencies.**","**As a loader, I want to take a break mid-loading a van and be able to continue from where I left off if I get interrupted, so that I can resume my tasks efficiently without losing progress.**"
"Convert this to a user story: **There is no visual documentation for damage during redelivery, reducing the effectiveness of damage claims.**","**As a Loader, I want to 'Take a Photo' of the damage after selecting the 'Damaged' button when moving redeliveries, so that the damage and the status/location of the product are captured for reporting.**"
"Convert this to a user story: **Selected issue images are not captured, leading to incomplete damage reporting.**","**As a Loader, I want to 'Take a Photo' of the selected issue ('Damaged Not Loaded', 'Damaged Packaging Loaded', and 'Wrong Product) after choosing one of the buttons, so that accurate information is captured for reporting.**"
"Convert this to a user story: **Carriage codes for membership orders are not updated, causing misassignments in carrier selection.**","**As a Logistics Manager
I want the carriage codes for all orders taken from membership scheme customers to reflect current carriage codes
So that the system assignes the correct carrier to the order**"
"Convert this to a user story: **Discount restrictions on subscriptions are not enforced, leading to potential fraud and pricing inconsistencies.**","**As a Manager
I want to restrict the discounts that the user can apply to subscriptions to thoase assigned to the product during product setup.
So that I can minimise fraud**"
"Convert this to a user story: **Multiple memberships per customer are allowed, complicating the tracking of membership success metrics.**","**As a Marketing Manager
I want customers to sign up on a 'one customer to one membership' basis
So that success measures on the scheme are kept simple**"
"Convert this to a user story: **Online membership cancellations reduce the threshold for cancellation, potentially increasing churn.**","**As a Marketing Manager
I want membership scheme cancellations to be performed over the phone
So that the barrier for customer cancellations is higher but not too high that it violates legislation**"
"Convert this to a user story: **Cancellation information via third-party merchants is delayed, causing ineffective follow-up.**","**As a Marketing Manager
I want to be informed when a customer cancels their renewal via a 3rd party merchant such as Paypal
So that the appropriate comms are sent to the customer**"
"Convert this to a user story: **There is no mechanism to distribute loyalty incentives in the form of discount cards, reducing customer retention potential.**","**As a Marketing Manager
I want to distribute loyelty cards with an open ended % discount
So that I can encourage customers to shop with us for consumerbles**"
"Convert this to a user story: **Coupon distribution lacks flexibility, preventing targeted discount strategies for customer referrals.**","**As a Marketing Manager
I want to distribute money off coupons for a user defined amount to a customer who recommeded us
So that I can reduce my acquisition costs**"
"Convert this to a user story: **The membership scheme does not exclude business accounts, reducing its cost-saving potential.**","**As a Marketing Manager
I want to exclude businesses from the Membership Scheme
So that I can realise the benefit of reducing acquisition costs**"
"Convert this to a user story: **Marketing consent is not consistently captured during sign-up, limiting follow-up marketing efforts.**","**As a Marketing Manager
I want to receive marketing consent in Bloomreach when a customer signs up for the membership scheme
So that I can send them marketing material**"
"Convert this to a user story: **Historical purchase data for the membership scheme is not accessible, impairing strategic analysis.**","**As a Marketing Manager
I want to see purchase history of the Membership Scheme
So that I can perform analysis on it**"
"Convert this to a user story: **Signup and cancellation trends are not analyzed, reducing insight into the membership scheme’s performance.**","**As a Marketing Manager
I want to understand signup, cancellation patterns
So that I can detemine the value of the membership scheme**"
"Convert this to a user story: **Customers in excluded postcodes are not flagged for membership benefits, leading to inconsistent service offerings.**","**As a Marketing Manager, 
I want customers in postcodes excluded from free delivery to be recognized as part of the membership scheme
So that they can still enjoy some benefits of the scheme.**"
"Convert this to a user story: **High-volume delivery orders are not identified as membership orders, reducing targeted benefits.**","**As a Marketing Manager, 
I want customers ordering 3 Man and extra-large deliveries to be recognized as part of the membership scheme,
So that they can still enjoy some benefits of the scheme.**"
"Convert this to a user story: **Membership renewals are not automated with the previous payment method, creating friction and potential errors.**","**As a Marketing Manager, 
I want the membership to automatically renew using the same payment method as the last renewal or signup,
So that we don't inconvenience the customer.**"
"Convert this to a user story: **Order data for members is not transmitted to Bloomreach, leading to incomplete customer segmentation for marketing campaigns.**","**As a Marketing Manager, I want the system to send order data of members to Bloomreach, so that it can be used to segment customers for marketing campaigns.**"
"Convert this to a user story: **Membership scheme purchase data is not recorded and forwarded to Bloomreach, resulting in gaps in customer communications and analysis.**","**As a Marketing Manager, I want to record membership scheme purchase data and have it sent from the web to Bloomreach, so that it can be used for customer communications and analysis.**"
"Convert this to a user story: **Specific sign-up data such as account numbers and dates are not transmitted to third-party systems, limiting our ability to analyze customer behavior and improve communications.**","**As a marketing manager, I want to send specific sign-up data, such as customer account numbers and sign-up dates, to third-party systems, so that we can enhance our data analysis and improve our customer communications.**"
"Convert this to a user story: **Membership status updates are not transmitted to the tracking system, leading to difficulty in monitoring activations and cancellations.**","**As a marketing manager, I want to send the status (activate or cancel) of memberships so that I can effectively manage and track membership statuses.**"
"Convert this to a user story: **The EE system lacks comprehensive data for transactional emails, risking non-compliance with legal requirements for sign-ups and renewals.**","**As a Marketing Manager, I want the EE system to have all the data required to send transactional emails, so that I can ensure these emails meet legal requirements for sign ups and renewals.**"
"Convert this to a user story: **Product and delivery data for members is not comprehensively collected, hindering effective analysis and targeted communications.**","**As a Marketing Manager, I want to collect all product/service purchase and delivery data of members, so that it can be used for analysis and customer communications.**"
"Convert this to a user story: **There is no mechanism to generate promo codes that only members can redeem, reducing the ability to offer exclusive benefits.**","**As a Marketing Manager, I want to create promo codes that only members can redeem, so that we can offer exclusive extra benefits to our members.**"
"Convert this to a user story: **Bundles are not listed on external marketplaces, limiting exposure and potential sales through channels like Amazon and OnBuy.**","**As a Marketplace Manager, I want bundles to be listed on Amazon and OnBuy, so that we can sell them through these channels.**"
"Convert this to a user story: **Bundles are not listed on external marketplaces, reducing sales channel opportunities.**","**As a Marketplace Manager, I want bundles to be listed on Amazon and OnBuy, so that we can sell them through these channels.**"
"Convert this to a user story: **Order placement is not supported electronically, by email, or via a supplier portal, leading to inefficiencies in procurement.**","**As a Merchandiser, I want the ability to place orders electronically, by email and manually via a supplier portal, so that I can get all the product I need.**"
"Convert this to a user story: **Stock levels in the OL warehouse are not effectively monitored, risking stockouts and supply chain disruptions.**","**As a Merchandiser, I want to manage stock levels in the OL warehouse, so that I can ensure we don't run out of anything.**"
"Convert this to a user story: **Once a truck is marked 'Closed', no further adjustments can be made, causing inflexibility in modifying orders.**","**As an Operations Manager, I want the ability to override the 'Closed Truck' status, so that I can add items or make adjustments if needed after the truck has been closed.**"
"Convert this to a user story: **Loss-making orders with membership pricing are not flagged, risking significant financial loss.**","**As a Payment Risk Manager, I want to receive an alert whenever an order placed by a member with membership pricing is calculated to be loss-making to the extent of -£20 or more, so that we don't sell orders at a significant loss.**"
"Convert this to a user story: **Profitability data for bundles is inaccurate, causing misinformed bidding decisions for PPC campaigns.**","**As a PPC manager, I want to send accurate profitability data for bundles to Smec, so that Smec can make the correct bidding decisions and reporting will be accurate.**"
Convert this to a user story: **Inaccurate profitability reporting for bundles prevents Smec from making correct bidding decisions.**,"**As a PPC manager, I want to send accurate profitability data for bundles to Smec, so that Smec can make the correct bidding decisions and reporting will be accurate.**"
"Convert this to a user story: **Member product pricing is not rule-based at the category or website level, complicating price updates.**","**As a Product Administrator, I want to set member product pricing based on rules at the category and website level, so that updates can be made more easily.**"
"Convert this to a user story: **Price changes in a bundle do not trigger automatic reapportionment across components, leading to manual errors.**","**As a Product Setup Administrator, I want the system to automatically reapportion the prices of all components of a bundle when I change the price of at least one component, so that I can save time and errors are eliminated.**"
Convert this to a user story: **Manual price adjustments in bundles cause inconsistencies due to lack of automatic price reapportionment.**,"**As a Product Setup Administrator, I want the system to automatically reapportion the prices of all components of a bundle when I change the price of at least one component, so that I can save time and errors are eliminated.**"
"Convert this to a user story: **Order and payment processing rules do not adapt to product availability, failing to meet buyer needs.**","**As a product Setup Administrator, I want to adjust the order / payment processing rules based on availability, so that I can meet the needs of the buyers.**"
"Convert this to a user story: **Subscription discount options are not available, reducing customer incentives to sign up.**","**As a product setup administrator, I want to apply a discount on the subscription, so that the customer will be more inclined to sign up.**"
"Convert this to a user story: **Commission settings are not applied to product subscriptions, affecting buyer satisfaction and commission accuracy.**","**As a product Setup Administrator, I want to apply the commission setting to the product subscription, so that I can meet the demands of the buyer.**"
"Convert this to a user story: **Price changes for subscription-linked products are not flagged, leading to uninformed customers and miscommunication.**","**As a product setup administrator, I want to be informed when I change the price of a product that is associated to a subscription, so that based on instruction from the buyer, I can flag the setting that informs the customer of the price change.**"
"Convert this to a user story: **Member pricing errors go undetected prior to publishing, risking incorrect price display.**","**As a Product Setup Administrator, I want to be warned if there are errors in member pricing, so that I can fix the errors before publishing the product.**"
"Convert this to a user story: **Hot tubs are not categorized by usage, leading to inappropriate water treatment and maintenance guidance.**","**As a Product Setup Administrator, I want to categorize each hot tub in our product file as either 'Business Use' or 'Consumer Use', so that we can provide the correct water treatment and maintenance information to our customers, ensuring responsible and informed use.**"
"Convert this to a user story: **The system does not support installment payments, limiting flexible payment options for subscription offers.**","**As a product Setup Administrator, I want to configure the system to take payments in installments, so that I can honour the request from the buyer.**"
"Convert this to a user story: **Order and payment scheduling for subscriptions is not restricted, causing a disjointed checkout experience.**","**As a Product Setup Administrator, I want to restrict the order / payment schedule of subscriptions, so that I can make the checkout experience as seamless as possible.**"
"Convert this to a user story: **There is no dedicated process to set up and amend a membership SKU, complicating the sales process at checkout.**","**As a Product Setup Administrator, I want to set up and amend a 'membership' SKU, so that it can be sold at the checkout.**"
"Convert this to a user story: **Subscription offers are not properly configured at checkout, reducing control over promotional pricing.**","**As a Product Setup Administrator, I want to set up the subscription offer, so that the offer can be controlled at the checkout and when set up in EE.**"
"Convert this to a user story: **Price changes for member pricing are not logged, preventing effective investigation of pricing errors after publishing.**","**As a Product Setup Manager, I want all price changes for member pricing to be logged, so that I can investigate any errors identified after publishing.**"
"Convert this to a user story: **Product pricing changes are not locked down, leading to uncontrolled modifications and inconsistent pricing.**","**As a Product Setup Manager, I want the ability to lock down amendments to product pricing, so that I have control over the changes.**"
"Convert this to a user story: **There is no streamlined process to raise an order for a new tub installation, delaying service delivery.**","**As a sales advisor, I want to raise an order to install a brand new tub, so that we can deliver the service to the customer.**"
"Convert this to a user story: **The Sales Order interface is complex, causing delays and negatively impacting customer service.**","**As a Sales Advisor, I want a simple user interface to raise the Sales Order, so that I don't keep the customer waiting and I can move onto selling a tub to the next customer.**"
"Convert this to a user story: **Proof of Delivery is not automatically sent, resulting in increased manual workload for sales advisors.**","**As a Sales Advisor, I want the system to send the POD to the customer, so that I can spend my time on more value adding tasks.**"
"Convert this to a user story: **Job completion alerts are missing, delaying post-installation follow-up and impacting service quality.**","**As a Sales Advisor, I want to be alerted when a job is successfully completed, so that I can perform the post installation tasks.**"
"Convert this to a user story: **The system does not support creating back-to-back orders, delaying product delivery to customers.**","**As a Sales Advisor, I want to create a 'back to back' order, so that I can get the product out to the customer ASAP.**"
"Convert this to a user story: **Negotiation limits on tub prices are not provided, reducing the ability to balance profitability with customer discounts.**","**As a sales advisor, I want to know how much I can negotiate on the price of a tub, so that I have a better chance of making a sale whilst still making a profit.**"
"Convert this to a user story: **Customer entry data in the showroom is not logged, hindering conversion analysis and evaluation of advertising effectiveness.**","**As a Sales Advisor, I want to log the number of customers entering the showroom on the system, so that I can monitor conversions and the effectiveness of online/offline advertising and instore conversion through reporting.**"
"Convert this to a user story: **Referrals are not recorded on the Sales Order, leading to missed opportunities for compensating recommendations.**","**As a Sales Advisor, I want to make a note on the SO that a customer was recommended by somebody, so that when the installation is complete, the person who recommended us can be compensated.**"
"Convert this to a user story: **The system does not support selling subscriptions through various channels, affecting commission earnings for sales agents.**","**As a sales advisor, B2B Account Manager or phone sales agent, I want the ability to sell a subscription, so that I can get my commission for the sale.**"
"Convert this to a user story: **Subscription cancellation processes are inefficient, leading to continued charges for unwanted products.**","**As a sales advisor, B2B Account Manager or phone sales agent, I want to be able to cancel a subscription, so that the customer doesn't pay for and receive products they no longer want/need.**"
"Convert this to a user story: **Order details are not consolidated, complicating the process of generating accurate quotes.**","**As a Sales Agent, I want to collect all the details about the order, so that I can create a quote.**"
"Convert this to a user story: **Approved checklists are not easily identifiable, delaying the follow-up process for customer payment requests.**","**As a Sales Agent, I want to easily identify all approved checklists, so that I can contact the customer to request payment.**"
"Convert this to a user story: **The system does not automatically apply the optimal membership price during phone-based quote creation, leading to potential pricing discrepancies.**","**As a Sales Agent, when creating a quote over the phone and the customer signs up for a new membership with the membership SKU added, the system will automatically apply the lowest of the two membership prices to the order/quote.**"
"Convert this to a user story: **Order detail collection is fragmented, making quote generation inefficient and error-prone.**","**As a Sales Agent, I want to collect all the details about the order, so that I can create a quote.**"
"Convert this to a user story: **The system does not highlight approved checklists, delaying customer payment follow-up.**","**As a Sales Agent, I want to easily identify all approved checklists, so that I can contact the customer to request payment.**"
"Convert this to a user story: **Member pricing is not automatically applied in phone orders, reducing the benefits customers receive from their membership.**","**As a Sales Agent, I want members pricing automatically applied to quotes/orders taken over the phone and created in the Sales Order and Quote Module, so that the customer always benefits from their membership.**"
"Convert this to a user story: **There is no manual override to add membership benefits to an order, limiting the ability to increase scheme uptake.**","**As a Sales Agent, I want to manually add a membership to an order, so that I can increase uptake on the membership scheme.**"
"Convert this to a user story: **Payment processing SLAs are not monitored in real time, risking breaches and delays in payment collection.**","**As a Sales Agent, I want to receive an alert when the SLA for payment processing is about to be exceeded, so that I can take immediate action to expedite the process and prevent any breach of the SLA terms.**"
"Convert this to a user story: **The system does not alert when payment processing SLAs near breach, delaying corrective action.**","**As a Sales Agent, I want to receive an alert when the SLA for payment processing is about to be exceeded, so that I can take immediate action to expedite the process and prevent any breach of the SLA terms.**"
"Convert this to a user story: **Checklist approval SLAs are not tracked, leading to delays in obtaining necessary approvals.**","**As a Sales and Tech team agent, I want to be alerted when the SLA for approval of the checklist has been exceeded, so that I can take appropriate action to get the checklist approved.**"
"Convert this to a user story: **Refund status in the ERP system is not updated automatically after refund files are sent, causing inaccuracies in payment records.**","**As a Sales Ledger Administrator, I want the ERP system (EE) to update the payment status to 'Refunded' when the refunds file is sent to the bank, so that the payment records reflect the current status accurately.**"
Convert this to a user story: **Manual journal updates for expired notifications increase workload and the risk of errors.**,"**As a Sales Ledger Administrator, I want the journal to be updated automatically when we receive an 'Expired' notification in the EOD report from the bank, so that manual intervention is minimized.**"
"Convert this to a user story: **Refund statuses are not automatically updated when marked as 'expired', leading to outdated records in the ERP system.**","**As a Sales Ledger Administrator, I want the refund status in the ERP system (EE) to be updated automatically when we receive an 'expired' status in the EOD report, so that the system remains up to date.**"
"Convert this to a user story: **Unclaimed refunds are not automatically amended after prolonged periods, resulting in unresolved refund records.**","**As a Sales Ledger Administrator, I want the system to automatically amend the refund status when the status is 'Unclaimed' for 90 days or more, so that the records are accurate and no unclaimed refunds are left unresolved.**"
"Convert this to a user story: **Journals are not automatically updated with refund amounts upon file transmission, compromising the accuracy of financial records.**","**As a Sales Ledger Administrator, I want the system to update the journal with the appropriate refund amount when the file is sent, so that the financial records remain accurate and up-to-date.**"
"Convert this to a user story: **Refund requests are not pre-validated, increasing manual processing and turnaround times.**","**As a Sales Ledger Administrator, I want to receive validated refund requests so that I can process them with minimal manual intervention.**"
"Convert this to a user story: **Sales data for the team is not consolidated, preventing accurate profit assessment and budgeting for sales performance.**","**As a Sales Manager, I want a report on all sales made by my team, so that I can assess the amount of profit my team is making.**"
"Convert this to a user story: **There is no detailed commission report linking sales order statuses to advisor earnings, leading to unclear commission expectations.**","**As a Sales Manager, I want a report that displays the expected commission of a sales advisor based on the sold, expected booking month, booked and installed statuses of sales orders, so that I can keep my staff up to date on what their estimated pay will be over the coming months.**"
"Convert this to a user story: **Commission percentages are not associated with products or orders, resulting in manual and error-prone compensation calculations.**","**As a Sales Manager, I want to associate a commission percentage to a product/order, so that I can ensure my sales staff are appropriately compensated with minimal manual effort.**"
"Convert this to a user story: **Commission payment processes are not automated, causing delays in compensating sales staff and affecting retention.**","**As a Sales Manager, I want to pay my staff commission on the products they sell, so that I can retain them.**"
"Convert this to a user story: **Sales value reporting lacks differentiation between gross and net amounts, reducing transparency in commission calculations.**","**As a Sales Manager, I want to report on the full value of the sale—Gross and Net—for all my sales colleagues, so that they know the status of the sale as it relates to their commission payments.**"
"Convert this to a user story: **Showroom payment processing is inefficient, causing customer inconvenience and delays in sales.**","**As a Sales Person, I need to be able to take payments in the showroom, so that I sell stuff to customers with the minimum amount of inconvenience.**"
"Convert this to a user story: **Cancellation notices are not automatically sent, leaving customers unaware that their membership has been terminated.**","**As a Sales Recovery Agent, I want to send the customer a cancellation notice from EE, so that the customer is made aware that the membership has been cancelled and they will no longer receive any member benefits.**"
"Convert this to a user story: **Membership cancellations and refunds are not streamlined, risking non-compliance and customer dissatisfaction.**","**As a Sales Recovery Agent, I want to cancel a membership and refund the appropriate amount, so that I can meet customer expectations and legal requirements.**"
"Convert this to a user story: **Auto-renewal settings are not easily disabled, resulting in inadvertent charges to customers.**","**As a Sales Recovery Agent, I need to cancel auto-renewal for customers, so that they don't get charged inadvertently.**"
"Convert this to a user story: **Cancellation reasons are not captured, preventing analysis for improving membership retention.**","**As a Sales Recovery Agent, I want to capture the reason for membership cancellations and renewal cancellations, so that the Marketing Manager can analyze the data for improvements.**"
"Convert this to a user story: **Checklist completion SLAs are not monitored, leading to delays in obtaining necessary approvals.**","**As a Sales team agent, I want to be alerted when the SLA for the completion of the checklist has been exceeded, so that I can take appropriate action to get the checklist approved.**"
"Convert this to a user story: **There is no mechanism to offer alternative components for bundles, forcing full bundle returns when some items are unavailable.**","**As a Sales/CS agent, I want to be able to offer alternatives on bundle components, so that the customer can have most of what they ordered and swap in a viable alternative for unavailable components, and I can prevent the return of the entire bundle, reducing bundle refunds.**"
"Convert this to a user story: **Lack of alternative component options forces full bundle returns, increasing refund rates.**","**As a Sales/CS agent, I want to be able to offer alternatives on bundle components, so that the customer can have most of what they ordered and swap in a viable alternative for unavailable components, and I can prevent the return of the entire bundle, reducing bundle refunds.**"
"Convert this to a user story: **Customer and sales checklists are not regularly reviewed, leading to installation issues due to unaddressed errors.**","**As a Senior Technical Advisor, I want to review and approve the customer and sales checklists, so that potential issues with the installation can be minimised.**"
"Convert this to a user story: **Non-stock controlled service bundles cannot be set up, limiting the range of services offered on site.**","**As a Services Manager, I want to be able to set up a non-stock controlled services bundle, so that I can list a bundle of services on site for our customers.**"
"Convert this to a user story: **The system does not support creating non-stock controlled service bundles, reducing service listing flexibility.**","**As a Services Manager, I want to be able to set up a non-stock controlled services bundle, so that I can list a bundle of services on site for our customers.**"
"Convert this to a user story: **Expected commission data is not reported by calendar month, hindering the sales team’s personal budget planning.**","**As a Showroom Manager, I want a report that shows the expected commission by calendar month, so that the Sales Team can create their personal budgets.**"
"Convert this to a user story: **Dual-purpose stock consumption is not supported, leading to increased administrative overhead and inefficiencies.**","**As a Showroom Manager, I want my staff to have the ability to consume dual purpose stock on the system, so that I can reduce my admin overhead.**"
"Convert this to a user story: **Sale evaluation for tubs is not integrated, making it difficult to track all necessary components of a sale.**","**As a Showroom Manager, I want the ability to evaluate the sale of tubs, so that I can ensure everything required to see the sale through to completion is done.**"
"Convert this to a user story: **Amendments to product cost after Sales Order creation are not permitted, causing commission and financial discrepancies.**","**As a Showroom Manager, I want to be able to amend the 'cost' of a product on a Sales Order after the SO has been raised, so that the appropriate commission is paid and the financials are correctly represented.**"
"Convert this to a user story: **Commission payment methods are not configurable per product or category, leading to inaccurate commission calculations.**","**As a Showroom Manager, I want to enter the commission payment method (flat rate or %) against a product and/or category, so that the correct commission will be paid to Sales Agents.**"
"Convert this to a user story: **Order site information is not captured, hindering proper commission assignment to sales agents.**","**As a Showroom Manager, I want to know what site an order was sold from (e.g., Leeds, Hull, Show), so that I can appropriately assign commissions to Sales Agents.**"
"Convert this to a user story: **Recurring payment terms are not formally accepted by customers, risking legal challenges and disputes.**","**As a subscription seller, I want the customer to accept the terms of the recurring payment, so that I don't incur any legal challenges in the future.**"
"Convert this to a user story: **There is no mechanism to offer a free initial subscription bottle, reducing customer incentive to sign up.**","**As a Supplier, I want to offer the first bottle of a subscription for free to the customer, so that I can entice them to sign up for the subscription.**"
"Convert this to a user story: **Data migration from Dynamics and Quickbooks is not streamlined, risking operational disruptions during the transition.**","**As a system administrator, I want all the data from Dynamics and Quickbooks migrating, so that business continues as normal with minimal disruption.**"
"Convert this to a user story: **Expired credit/debit card information is not flagged during membership renewal, causing payment failures and delays in customer service follow-up.**","**As a system attempting to take payment for a membership renewal and finding the customer's credit/debit card has expired, I want to alert the customer service agent and the customer, so that they can contact the customer to attempt to take payment.**"
"Convert this to a user story: **Renewal data is not systematically recorded, preventing retrieval of historical membership information on demand.**","**As a System, I want to record renewal data, so that I can resurface it on request in the future.**"
"Convert this to a user story: **Membership status remains active past the renewal date, causing continued application of member discounts erroneously.**","**As a system, I want to change the status of a membership to inactive when the renewal date has been exceeded by one day, so that the customer no longer receives member discounts.**"
"Convert this to a user story: **API endpoints are not called periodically, resulting in data not being updated in a timely manner for users.**","**As a system, I want to call API endpoints periodically so that data is available at the right time for the user.**"
"Convert this to a user story: **Pricing files with full and member prices are not sent to Bloomreach, compromising the management of customer communications.**","**As a system, I want to send a pricing file to Bloomreach containing all products' full prices and member prices, so that Bloomreach can effectively manage customer communications.**"
"Convert this to a user story: **Installation booking notifications are missing, hindering timely scheduling of delivery dates.**","**As a Technical Advisor, I want to know when an Installation has been booked, so that I can organise a delivery date for the order.**"
"Convert this to a user story: **Despatch notifications are unclear, making it difficult to determine whether installations can proceed.**","**As a Technical Advisor, I want to be notified when an order has been despatched, or NOT, so that I can determine whether the installation can still go ahead.**"
"Convert this to a user story: **Stock status of orders is not visible, causing delays in answering customer inquiries about installations.**","**As a Technical Advisor, I want to see the stock status of an order, so that I can answer any questions regarding when the order will be available for install.**"
"Convert this to a user story: **There is no mechanism to select the appropriate contractor for unscheduled installations, leading to scheduling conflicts.**","**As a Technical Advisor, I want to select the appropriate contractor to install the units, so that the unscheduled job can be added to their calendar.**"
Convert this to a user story: **Lack of periodic alerts for unbooked installations after payment causes delays in customer follow-up and increased cancellations.**,"**As a Technical Advisor, I want to be alerted periodically when a payment has been taken but an installation has not been booked, so that I can ensure the customer is kept informed and engaged to reduce the likelihood of cancellations.**"
"Convert this to a user story: **Assessment details are not captured in the app, hindering After Sales Advisors from booking breakdown fix services efficiently.**","**As a Technical, I want to add the details of an assessment to the app, so that the After Sales Advisor can use the information to book in a breakdown fix service.**"
"Convert this to a user story: **There is no function to mark a service as failed in the app, leading to missing records for unresolved service issues.**","**As a Technicial, I want the ability to fail a service on the app, so that there is a record of it and the After Sales Team can call the customer to resolve the issue.**"
"Convert this to a user story: **Order amendments at the customer address are not supported, preventing the addition of extra items from the vehicle.**","**As a Technicial, I want to amend an order at a customer address, so that I can add consumerbles from the vehicle that are not on the original order to the order.**"
"Convert this to a user story: **Job completions are not confirmed with evidence, hindering the generation of Proof of Delivery notes.**","**As a technician, I want to confirm a job has been done, with appropriate evidence added to the system, so that I can prove the job was performed satisfactorily and a POD note can be generated for the customer.**"
"Convert this to a user story: **There is no option to mark a product as 'collection' in the app, complicating stock updates for returned tubs.**","**As a technician, I want to mark a product as collection in the App, so that I can collect a tub and add it to stock on return to depot.**"
"Convert this to a user story: **Customer payments taken via the app are not recorded accurately, leading to discrepancies between app records and actual cash transactions.**","**As a Technician, I want to record payments taken from customers on the app, so that it can be validated against the actual cash taken and handed in on my return to depot.**"
"Convert this to a user story: **There is no facility to store products on vehicles for use during a job, necessitating additional trips.**","**As a technician, I want to store products on my vehicles, so that I can consume them on a job and charge the customer for them, avoiding extra visits.**"
"Convert this to a user story: **During truck unloading, there is no integrated damage reporting option, leading to disruptions in the unloading process.**","**As a Tipper, I want a 'Damaged' button available on the same screen as the scanner bar when unloading items from the truck to the depot, so that I can seamlessly record any issues without disrupting my unloading process.**"
"Convert this to a user story: **Van unloading processes lack an integrated damage reporting function, resulting in inefficiencies and errors during unloading.**","**As a Tipper, I want a 'Damaged' button available on the same screen as the scanner bar when unloading items from the van to the depot or warehouse, so that I can record any unloading issues seamlessly.**"
"Convert this to a user story: **The truck unloading process is inefficient because the route information is not displayed immediately after scanning, delaying the unloading process.**","**As a Tipper, I want to scan items off a truck and immediately see the route displayed on the screen so that I can unload the truck quickly and efficiently.**"
"Convert this to a user story: **The system does not summarize the total number of collections that need unloading from the van, which makes it hard to monitor unloading progress.**","**As a Tipper, I want to see the number of scanned collections I need to unload from the van to the depot or warehouse, so that I can record any unloading issues seamlessly.**"
"Convert this to a user story: **There is no option to pre-select the truck for unloading, leading to confusion about which truck's inventory is being processed.**","**As a tipper, I want to select the truck I want to unload, so that I know what I am unloading and what is on the vehicle.**"
"Convert this to a user story: **Unloading operations lack an interface to select the specific van, causing potential mix-ups between different vehicle loads.**","**As a tipper, I want to select the van I want to unload, so that I know what I am unloading and what is on the vehicle.**"
"Convert this to a user story: **Bundles are not fully visible across all product pages; only a featured component is shown, confusing customers about bundle contents.**","**As a trader, I want a bundle to show on the relevant search pages for all bundle components, not just the hero, so that customers can see the bundle on all relevant pages.**"
"Convert this to a user story: **The bundle display on search pages is incomplete and may hide key components, reducing customer confidence.**","**As a trader, I want a bundle to show on the relevant search pages for all bundle components, not just the hero, so that customers can see the bundle on all relevant pages.**"
"Convert this to a user story: **There is no option to archive outdated bundles, causing obsolete bundles to appear on the website and confuse customers.**","**As a Trader, I want the option to mark a bundle as archived, so that old bundles don't accidentally get pushed onto the websites.**"
"Convert this to a user story: **Old bundles remain live on the site because there is no archiving option, cluttering the customer view.**","**As a Trader, I want the option to mark a bundle as archived, so that old bundles don't accidentally get pushed onto the websites.**"
"Convert this to a user story: **Submission files for treasury processes are not generated in the required format, leading to errors during refund processing.**","**As a Treasury Analyst, I want to generate a submission file in the correct format so that I can upload it to the portal accurately and ensure refunds are processed correctly.**"
"Convert this to a user story: **In-stock bundles are only refreshed once a day, which delays product availability and frustrates customers.**","**As a Trojan Ops Manager, I want to recontinue in-stock bundles more often than once a day, so that customers don't have to wait up to a day to buy the products.**"
Convert this to a user story: **The infrequent update of in-stock bundles causes delays in customer access to available products.**,"**As a Trojan Ops Manager, I want to recontinue in-stock bundles more often than once a day, so that customers don't have to wait up to a day to buy the products.**"
"Convert this to a user story: **Outstanding balance issues in hot tub orders are not clearly linked to delivery, causing delays in installation.**","**As a Warehoure Picker, I want to pick and ship hottubs, where there is an outstanding balance due to be paid by the finance company on completion of a satisfaction survey after the install is complete, so that the hottub can be installed.**"
"Convert this to a user story: **GNFR stock levels are not automatically monitored, increasing the risk of stockouts.**","**As a Warehouse Manager, I need to ensure levels of GNFR stock are kept topped up, so that we don't run out of them.**"
"Convert this to a user story: **POs lack a reference number field, making it difficult to match returns with manufacturer communications.**","**As a Warehouse Manager, I want to add a reference Number to a PO, so that I can quote the reference number to the manufacturer when I'm returning a broken part.**"
"Convert this to a user story: **There is no alert when a required warranty part arrives, causing delays in updating product status.**","**As a Warehouse Manager, I want to be alerted when a part required for warrenty arrives, so that I can mark the product as 'instock and unavailable'.**"
"Convert this to a user story: **Delivery bookings are manually entered, leading to inconsistencies in stock management.**","**As a Warehouse Manager, I want to book deliveries into the system, so that the stock can be managed correctly.**"
"Convert this to a user story: **Invoice statuses for Purchase Orders are not transparent, leading to delays in supplier follow-up.**","**As a Warehouse Manager, I want to check the status of an invoice for a Purchase Order, so that I can determine whether I need to call the supplier and request they send the product when they have a policy of not sending without payment.**"
"Convert this to a user story: **High-value products such as hot tubs are dispatched without finance approval, risking non-payment.**","**As a Warehouse Manager, I want to despatch huge value products such as Hot Tubs only when finance has been approved, so that we can ensure we'll be paid for the product after installation.**"
"Convert this to a user story: **Partial orders cannot be processed, leading to delays when some items are out of stock.**","**As a warehouse manager, I want to despatch partial sales orders, so that when some of the order is out of stock I can send it out at a later date.**"
"Convert this to a user story: **Technicians face delays due to inadequate stock on vehicles, requiring unnecessary trips back to base.**","**As a Warehouse Manager, I want to manage stock on Vehicle, so that the technicians have the stock they require on the vehicle and don't need to drive back to base for it.**"
"Convert this to a user story: **Warehouses without transfer capabilities become overloaded, preventing receipt of new stock.**","**As a Warehouse Manager, I want to move stock, including but not limited to hazardous chemicals, to other BID warehouses, so that when my warehouse is full I can still receive stock.**"
Convert this to a user story: **Manual pick and ship processes create delays and inaccuracies in inventory updates.**,"**As a Warehouse Manager, I want to pick and ship orders on the system, so that inventory is kept up to date.**"
"Convert this to a user story: **When a warranty part used from stock is replaced, the system fails to re-add it to available inventory, causing stock inaccuracies.**","**As a Warehouse Manager, I want to receive a warrenty part from a supplier where we have already used the part from our own stock and add it back into 'available' stock, so that the part can be sold as our stock.**"
Convert this to a user story: **Purchase orders arriving in parts create confusion and delays in order fulfillment.**,"**As a warehouse manager, I want to receive partial purchase orders, so that I can receive the rest of the order at a later date.**"
"Convert this to a user story: **Pick and ship orders are not integrated, leading to discrepancies in stock level information across the business.**","**As a Warehouse Manager, I want to receive pick and ship orders on system, so that the stock levels are known throughout the business.**"
"Convert this to a user story: **Broken warranty parts are not tracked, causing delays in updating accounts and stock records.**","**As a warehouse Manager, I want to track the status of broken warrenty part that needs returning, so that the accounts can be updated appropriately.**"
"Convert this to a user story: **There is no automatic inventory adjustment when a part is used for a warranty repair, leading to inaccurate stock records.**","**As a Warehouse Manager, I want a system that automatically adjusts inventory when a part is used for repairs under warranty, so that our inventory records accurately reflect current stock levels.**"
"Convert this to a user story: **When a replacement part is received for a warranty claim, inventory is not automatically updated, causing stock discrepancies.**","**As a Warehouse Manager, I want a system that updates inventory when a replacement part under warranty is received, so that our stock levels are accurately maintained.**"
"Convert this to a user story: **Online order systems do not accept orders for non-stock items, limiting online sales opportunities.**","**As a Web Administrator, I want to take orders for items not stocked by BID, so that online sales increase.**"
"Convert this to a user story: **Checkout pages do not display both member and non-member prices, causing confusion about savings.**","**As a Web Designer, I want to show customers member and non-member pricing on the website at the checkout, so that customers have clarity about pricing and potential savings.**"
"Convert this to a user story: **Orders are not automatically marked as shipped when scanned, leading to manual intervention and delayed tracking.**","**As a Web Orders Administrator, I want the orders to be shipped automatically when I scan them as shipped, so that I am not required to manually ship them and add the tracking reference to the customer's order.**"
"Convert this to a user story: **The pick and ship process for web orders is manual, causing delays in shipment recording.**","**As a web orders administrator, I want to pick and ship web orders on system, so that all shipments are recorded.**"
"Convert this to a user story: **The WQE board is disorganized, making it difficult for users to locate relevant records quickly.**","**As a WQE user, I want the WQE board to be organised, so that it's easy to find records.**"
"Convert this to a user story: **There is no option to assign engineers to orders directly from the WQE board, delaying installation arrangements.**","**As a WQE User, I want to assign an Engineer, so that I can arrange installation for the customer.**"
"Convert this to a user story: **Order details are scattered across systems, forcing users to update the same information in multiple places.**","**As a WQE User, I want to populate information on the order details page, so that I can update the information without doing so in multiple systems & external contractors can make 'controlled' changes to our system.**"
"Convert this to a user story: **The calendar view does not display all scheduled jobs, reducing the ability to manage tasks effectively.**","**As a WQE User, I want to see ALL jobs on the calendar, so that I can deal with all tasks and issues.**"
"Convert this to a user story: **Order details are not consolidated on the WQE board, hampering decision making and customer assistance.**","**As a WQE User, I want to see order details, so that I can make decisions and assist customers.**"
"Convert this to a user story: **The WQE board is cluttered, making it difficult for users to locate records efficiently.**","**As a WQE user, I want the WQE board to be organised, so that it's easy to find records.**"
"Convert this to a user story: **There is no functionality to assign an engineer from BID via the WQE board, causing delays in installation scheduling.**","**As a WQE User, I want to assign BID an Engineer, so that I can arrange installation for the customer.**"
"Convert this to a user story: **Order details require redundant updates across systems, reducing operational efficiency.**","**As a WQE User, I want to populate information on the order details page, so that I can update the information without doing so in multiple systems & external contractors can make 'controlled' changes to our system.**"
"Convert this to a user story: **Not all jobs are visible on the calendar, causing scheduling conflicts and missed tasks.**","**As a WQE User, I want to see ALL jobs on the calendar, so that I can deal with all tasks and issues.**"
"Convert this to a user story: **Order details are not easily accessible for decision making, delaying customer support.**","**As a WQE User, I want to see order details, so that I can make decisions and assist customers.**"
"Convert this to a user story: **Membership discounts are not auto-applied to quotes, leading to inaccurate pricing and extra manual steps.**","**As an Account Manager, I want membership discounts to be automatically applied to quotes so that I can create accurate quotes without additional manual effort.**"
"Convert this to a user story: **Breakdown orders are not promptly raised for service, causing delays in resolving customer issues.**","**As an after sales advisor, I want to raise an order to perform a breakdown inspection, so that we can deliver the service to the customer.**"
"Convert this to a user story: **There is no streamlined process to raise orders for breakdown fixes, delaying service delivery.**","**As an after sales advisor, I want to raise an order to perform fix a breakdown, so that we can deliver the service to the customer.**"
"Convert this to a user story: **Tub service orders are not integrated into the system, causing manual work and delays in service delivery.**","**As an after sales advisor, I want to raise an order to perform tub service, so that we can deliver the service to the customer.**"
"Convert this to a user story: **Service charges for call-outs are not integrated into the Sales Order, forcing after sales advisors to incur manual adjustments.**","**As an After Sales Advisor arranging a call out, I want to add the cost of the service to the Sales Order and not charge the customer for it, so that I can claim the service charge back from the manufacturer when fitting a part under warranty.**"
"Convert this to a user story: **Warranty information is not included in orders, making it difficult to determine repair eligibility during customer calls.**","**As an After Sales Advisor, I need to add the warrenty start date and duration to the order, so that when a customer calls for a repair I can determine whether it's in or out of warrenty.**"
"Convert this to a user story: **There is no indication whether customers are using third-party services as part of their repair, affecting scheduling.**","**As an After Sales Advisor, I need to know whether a customer will be organising services from 3rd parties as a part of their service, so that I can arrange the appointment around the 3rd party availability.**"
"Convert this to a user story: **Automated communication for routine service updates is not implemented, forcing manual intervention for every customer update.**","**As an After Sales Advisor, I want the system to automatically send communication to customers where it can be automated using templates, so that I can spend my time on more value adding tasks.**"
"Convert this to a user story: **Proof of Delivery (POD) generation is manual, increasing the workload and potential for errors.**","**As an After Sales Advisor, I want the system to create a POD and send it to the customer, so that I don't need to do it manually.**"
"Convert this to a user story: **Optimal booking slots are not suggested based on logistics, causing inefficiencies in scheduling service appointments.**","**As an After Sales Advisor, I want the system to suggest the best booking slot based on job time, proximity to other jobs on the same day, and technician availability, so that I can book the job with the customer at the lowest cost to fulfill.**"
"Convert this to a user story: **Unscheduled jobs must be entered manually, causing delays in job booking and increased workload.**","**As an After Sales Advisor, I want to add unscheduled jobs to the system, so that I can select the job to book when it is ready.**"
"Convert this to a user story: **There is no flexibility to move service bookings between dates, times, or technicians, limiting customer accommodation.**","**As an After Sales advisor, I want to be able to move bookings between dates/times and technicians, so that I can accommodate business and customer needs.**"
"Convert this to a user story: **Customers waiting for a service are not flagged after a set period, delaying follow-up communication.**","**As an After Sales Advisor, I want to be alerted to customers who have been waiting for a service every x number of weeks, so that I can ensure we update the customer on the progress of their order/service.**"
"Convert this to a user story: **When a required part for a warranty repair arrives, the system does not alert the user if the part is unavailable, delaying service scheduling.**","**As an After Sales Advisor, I want to be alerted when a product required for a warrenty repair arrives where the part is unavailable, so that I can book the breakdown service.**"
"Convert this to a user story: **Incomplete booking requirements are not flagged, leading to orders being booked despite missing prerequisites.**","**As an After Sales Advisor, I want to be alerted when an order is booked and some of the requirements have not been met, so that I can resolve the issues.**"
"Convert this to a user story: **Booking a breakdown service with warranty parts is cumbersome when using stock purchased by Outdoor Living, delaying repairs.**","**As an After Sales Advisor, I want to book a breakdown service that requires a part under warrenty, using a part that has been bought and paid for by Outdoor Living, so that I can arrange for the tub to be fixed as soon as possible.**"
"Convert this to a user story: **Engineer cost negotiations are not supported by the system, reducing the ability to offer discounts based on approval.**","**As an After Sales Advisor, I want to book a repair and discount the engineer cost, only with approval, so that I can satisfy the customer.**"
"Convert this to a user story: **Order status is not easily verifiable, making it hard to confirm that all service requirements are met.**","**As an After Sales Advisor, I want to check the status of an order, so that I can ensure everything is in place for the technician to perform the service.**"
"Convert this to a user story: **Invoicing is not integrated into the service process, forcing manual invoice printing and assembly of customer packs.**","**As an After Sales Advisor, I want to print the invoice, so that I can add it to the customer pack that is given to them on installation.**"
"Convert this to a user story: **Customers do not receive confirmation for their service bookings, leading to uncertainty about appointment details.**","**As an After Sales Advisor, I want to send a customer a service booking confirmation, so that the customer knows the time/date the technician will be arriving to perform the service.**"
"Convert this to a user story: **Customers are not provided with service quotes through the system, resulting in delays in decision making.**","**As an After Sales Advisor, I want to send a quote to a customer, so that the customer can determine whether to use our services.**"
"Convert this to a user story: **There is no mechanism to offer discounts on consumer products during service interactions, reducing incentives for repeat purchases.**","**As an After Sales Advisor, I want to send customers discounts on consumerbles, so that I can encourage them to continue purchasing from us.**"
"Convert this to a user story: **Keep-warm emails are not automated, causing extra work and delays in customer updates.**","**As an After Sales Advisor, I want to send templatised keep warm emails from the system, so that I can keep the customer informed on the status of their order, whether it be a tub sale or other service.**"
"Convert this to a user story: **Service-related documents are not stored centrally, reducing the ability to resolve customer issues quickly.**","**As an After Sales Advisor, I want to store documents on the system and associate them to the order, so that I can access them when needed to solve customer issues and ensure orders are fully satisfied on time and in full.**"
"Convert this to a user story: **Transactional emails for hot tub orders do not differentiate between business and consumer use, causing confusion over water treatment advice.**","**As an After Sales Agent, I want to ensure that our system sends out the appropriate transactional emails based on whether a hot tub is intended for business or consumer use, so that customers receive relevant information about water treatment and maintenance for their specific type of hot tub.**"
"Convert this to a user story: **Navigation within the app is cumbersome without dedicated back buttons, risking loss of progress during use.**","**As an app user, I want a back button on all screens so that I can easily navigate to the previous screen without losing progress.**"
"Convert this to a user story: **Users struggle to return to the main screen due to lack of a consistent home button, slowing down navigation.**","**As an app user, I want a home screen button on all screens so that I can quickly return to the main screen without losing progress.**"
"Convert this to a user story: **There is no capability to delete an order at any stage, which can cause delays in rectifying erroneous or fraudulent transactions.**","**As a CS Advisor, I want the ability to delete an order at any stage of the customer journey, so that we can manage and rectify erroneous or fraudulent orders promptly and efficiently.**"
"Convert this to a user story: **B2B sign-up processes are inefficient due to the absence of an online workflow, increasing registration time.**","**As an Ecommerce Director, I want to implement an online B2B sign-up workflow so that B2B customers register efficiently.**"
"Convert this to a user story: **Delivery confirmation by engineers is not recorded on the app, reducing the evidence of service completion.**","**As an Engineer, I want to record the delivery on my App, so that there's evidence I did everything correctly.**"
"Convert this to a user story: **Engineers lack a streamlined method to confirm deliveries via the app, leading to repetitive work.**","**As an Engineer, I want to record the delivery on my App, so that there's evidence I did everything correctly.**"
"Convert this to a user story: **Mobile note-taking is not available for installation or breakdown engineers, hindering downstream action by CS Agents.**","**As an installation/breakdown/service engineer, I want to add notes through a mobile device, so that they can be read and actioned downstream by CS Agents.**"
"Convert this to a user story: **Loaders experience frequent scanning errors due to hardware or software issues, resulting in inaccurate inventory tracking.**","**As a Loader, I want the system to reliably scan all items without errors so that I can ensure accurate tracking of inventory and deliveries, and resolve any hardware or software-related issues causing scanning failures.**"
"Convert this to a user story: **Truck manifests are not finalized after loading, causing confusion during unloading at the tipper.**","**As a Loader, I want to close the truck's manifest after loading so that the destination tipper knows exactly what to expect when unloading.**"
"Convert this to a user story: **Not all sales are entered into the system, leading to inconsistent account management and increased administrative work.**","**As an OL colleague, I want to add ALL sales to the system so that the accounts can be managed as a normal BID BU and time is saved on admin tasks.**"
"Convert this to a user story: **Delivery investigation details are not captured, making it difficult to resolve recurring issues.**","**As an Operations Manager, I want to add details from an investigation into a delivery issue so that it can be reported on.**"
"Convert this to a user story: **There is no clear confirmation that van loading is complete, hindering accurate operational reporting.**","**As an Operations Manager, I want to confirm all van loading is complete, so that I can generate accurate reports for operational oversight and analysis.**"
"Convert this to a user story: **Tasks are not automatically assigned to workqueues, leading to delays and disorganized customer service.**","**As an Outdoor Living Colleague, I want the system to automatically assign tasks to my workqueue, so that the customer is impressed with our customer service due to everything being done correctly and on time.**"
"Convert this to a user story: **There is no functionality to assign tasks across colleagues, limiting flexibility in workload distribution.**","**As an Outdoor Living Colleague, I want to assign tasks to the workqueue of any other Outdoor Living colleague, so that the customer is impressed with our customer service due to everything being done correctly and on time.**"
"Convert this to a user story: **Stock level checks are not available in real time, causing delays in resolving customer and colleague issues.**","**As an Outdoor Living Colleague, I want to check stock levels of a product, so that I can solve customer and colleague issues.**"
"Convert this to a user story: **There is no ability to mark workqueue tasks as complete, causing inefficiencies in task management.**","**As an Outdoor Living Colleague, I want to mark tasks in the workqueue as done, so that all colleagues are aware of the status and I'm not wasting time reviewing tasks that are already complete.**"
"Convert this to a user story: **Dual purpose stock is not recorded separately, leading to inaccurate inventory accounting.**","**As an Outdoor Living Colleague, I want to record dual purpose stock as internally consumed, so that it can be correctly accounted for.**"
"Convert this to a user story: **Hot tubs are not linked to their water purification systems, causing confusion in marketing communications.**","**As a Product Setup Administrator, I want to ensure that each hot tub in our product file is accurately linked to its corresponding water purification system, so that the Email Marketer can easily understand the purification features of each hot tub and send the appropriate marketing material to them.**"
"Convert this to a user story: **Order deletion is not available in the system, leading to lingering erroneous or fraudulent orders.**","**As an Technical Advisor, I want the ability to delete an order at any stage of the customer journey, so that we can manage and rectify erroneous or fraudulent orders promptly and efficiently.**"
"Convert this to a user story: **Requested quantities that exceed available stock are not flagged, leading to customer dissatisfaction.**","**As B2B Team Lead, I want a warning when requested quantity exceeds stock so that customers contact service for bulk orders.**"
"Convert this to a user story: **Credit balance data is fragmented, preventing finance and call centers from accessing a single source of truth.**","**As a Chief Financial Officer, I want a single source for credit balances accessible by finance and call centers so that data remains consistent.**"
"Convert this to a user story: **The system does not support complex multi-currency pricing, causing challenges in meeting individual customer pricing specifications.**","**As a Chief Financial Officer, I want a system handling complex multi-currency pricing so that individual customer specifications are met.**"
"Convert this to a user story: **Approval processes for high-value orders are slow, potentially delaying order fulfillment.**","**As a Chief Financial Officer, I want approval processes that do not delay high-value orders so that fulfillment speed remains unaffected.**"
"Convert this to a user story: **Existing approval rules do not adequately protect against risk for high-value orders, creating vulnerabilities.**","**As a Chief Financial Officer, I want approval rules for trusted or high-value orders so that risk management is maintained.**"
"Convert this to a user story: **Credit checks are performed manually, increasing the risk of processing ineligible orders.**","**As a Chief Financial Officer, I want automated credit checks so that we confirm customer eligibility whether in-house or via external partners.**"
"Convert this to a user story: **Credit balances are inconsistent across divisions, hampering consolidated financial reporting.**","**As a Chief Financial Officer, I want consolidated credit balances across divisions so that we have consistent financial data.**"
"Convert this to a user story: **Credit and tax compliance for different business types is not enforced, leading to mismatches in credit applications.**","**As a Chief Financial Officer, I want credit and tax compliance with business types so that credit applications match each company type’s rules.**"
"Convert this to a user story: **Payment methods are inflexible, limiting our ability to support both credit cards and account-based credit.**","**As a Chief Financial Officer, I want flexible payment methods so that we support both credit cards and account-based credit effectively.**"
"Convert this to a user story: **Fraud detection is hampered by lack of integration with external fraud rules, increasing risk for high-risk orders.**","**As a Chief Financial Officer, I want integration with existing fraud rules outside the platform so that high-risk orders are flagged.**"
"Convert this to a user story: **International transactions face VAT inaccuracies due to lack of third-party tax integration, risking non-compliance.**","**As a Chief Financial Officer, I want integration with tax calculation for international transactions so that VAT handling is accurate.**"
"Convert this to a user story: **The system does not integrate with external credit providers, limiting available financing options for customers.**","**As a Chief Financial Officer, I want integration with third-party credit providers so that external financing options are available to customers.**"
"Convert this to a user story: **Global sales lack multi-currency and tax-rate support, risking compliance failures in international transactions.**","**As a Chief Financial Officer, I want multi-currency and tax-rate support for global sales so that compliance is guaranteed.**"
"Convert this to a user story: **Irish credit customers are not supported by the current system, limiting our ability to serve cross-border business.**","**As a Chief Financial Officer, I want support for Irish credit customers so that we accommodate cross-border business.**"
"Convert this to a user story: **The current payment system does not enforce predefined rules, leaving payment options open and increasing risk and compliance issues.**","**As Chief Financial Officer, I want to limit payment options by predefined rules so that risk and compliance are controlled.**"
"Convert this to a user story: **Credit terms and limits are not personalized, resulting in a one-size-fits-all approach that fails to meet individual customer needs.**","**As Chief Financial Officer, I want to set credit terms and limits, allowing customers to request or receive recommendations so that credit can be personalised.**"
"Convert this to a user story: **Tax obligations are not tracked by geographic location, which risks non-compliance in various regions.**","**As Chief Financial Officer, I want to track and manage tax obligations by location so that we stay compliant.**"
"Convert this to a user story: **The credit application process is not tailored by company type, resulting in inappropriate handling of different entity requirements.**","**As Chief Financial Officer, I want unique credit application flows by company type so that we handle different entity requirements properly.**"
"Convert this to a user story: **Users are overwhelmed by an unfiltered list of services, causing confusion over which options are relevant to their basket items.**","**As Chief Operations Officer, I want a simplified service list based on basket items so that users only see relevant options.**"
"Convert this to a user story: **Multiple installations of the same type do not share a single service price, leading to inconsistent quotes and customer confusion.**","**As Chief Operations Officer, I want a single service price for multiple installations of the same type so that quoting is clear.**"
"Convert this to a user story: **Delivery and service costs are not captured accurately, risking miscalculation of profitability.**","**As Chief Operations Officer, I want accurate cost capture for deliveries and services so that profitability is maintained.**"
"Convert this to a user story: **B2B customers currently cannot specify their preferred delivery dates, leading to scheduling conflicts and delays.**","**As Chief Operations Officer, I want B2B customers to specify delivery dates so that scheduling is managed effectively.**"
"Convert this to a user story: **Warehouse cut-off times are not differentiated across locations, causing inaccurate B2B delivery information.**","**As Chief Operations Officer, I want different warehouse cut-off times recognised so that B2B delivery info is accurate.**"
"Convert this to a user story: **Carrier selection does not consider multi-warehouse shipping, leading to suboptimal cost and reliability.**","**As Chief Operations Officer, I want efficient carrier selection for multi-warehouse shipping so that reliability and cost are optimised.**"
"Convert this to a user story: **Installation add-ons are not integrated into the checkout process, causing customers to miss out on extra services.**","**As Chief Operations Officer, I want installation services offered during checkout so that customers complete purchases with add-ons.**"
"Convert this to a user story: **Customers shopping from multiple warehouses must place separate orders, increasing complexity and reducing convenience.**","**As Chief Operations Officer, I want multiple warehouses to combine in one basket so that customers place a single order for multi-location stock.**"
"Convert this to a user story: **Current order processes do not allow for partial shipments, leading to delays in fulfilling orders when stock is split.**","**As Chief Operations Officer, I want part shipments for B2B so that multiple deliveries increase flexibility.**"
"Convert this to a user story: **Delivery breakdowns are not clearly communicated to customers, causing confusion over multi-shipment orders.**","**As Chief Operations Officer, I want separate delivery breakdowns shown on the portal so that customers understand multiple shipments.**"
"Convert this to a user story: **Multiple installation services cannot be paid for separately, resulting in billing inaccuracies.**","**As Chief Operations Officer, I want the ability for customers to pay for multiple installation services so that each service is billed properly.**"
"Convert this to a user story: **There is no option for customers to select specific time-slots, particularly for premium delivery windows, leading to missed monetization opportunities.**","**As Chief Operations Officer, I want time-slot selection, including premium pricing, so that we monetise prime delivery windows.**"
"Convert this to a user story: **Membership scheme definitions are ambiguous, causing confusion during implementation.**","**As Commercial Director, I want a clear membership scheme definition so that implementation avoids confusion.**"
"Convert this to a user story: **Customers are not prompted to call for discounts when purchasing in high volume, reducing potential volume sales.**","**As Commercial Director, I want a message prompting users to call for discounts when purchasing more than 10 items so that volume sales are maximised.**"
"Convert this to a user story: **There is no method to manage risks associated with high-volume brand sales, increasing potential conflicts.**","**As Commercial Director, I want a method to manage high-volume brand sales risk so that conflicts are avoided.**"
"Convert this to a user story: **Terms and conditions vary across platforms, causing inconsistencies on the website.**","**As Commercial Director, I want all terms and conditions aligned with requirements so that the website remains consistent.**"
"Convert this to a user story: **The system does not automatically apply discounts based on purchase volume, missing opportunities for bulk incentives.**","**As Commercial Director, I want automatic discounts for multiple service purchases so that quantity-based pricing is applied.**"
"Convert this to a user story: **Bulk-order rules are unclear, leading to stock depletion and unstable pricing.**","**As Commercial Director, I want clear bulk-order rules so that we prevent stock depletion and maintain stable pricing.**"
"Convert this to a user story: **User responsibilities for multi-user accounts are not defined, increasing security risks.**","**As Commercial Director, I want clear user responsibilities in terms and conditions for multi-user accounts so that security is enforced.**"
"Convert this to a user story: **Discounts across different business units are not integrated, reducing cross-selling opportunities.**","**As Commercial Director, I want customers to receive discounts based on spend in different business units so that cross-selling is encouraged.**"
"Convert this to a user story: **Multiple pricing models for the same product are not supported, causing targeting issues across customer segments.**","**As Commercial Director, I want different pricing models per segment, multiple price lists per product so that we target various customer groups precisely.**"
"Convert this to a user story: **Trade membership discounts are not managed separately from regular discounts, leading to overlapping offers.**","**As Commercial Director, I want management of trade membership discounts and personalised pricing so that discounts do not overlap unintentionally.**"
"Convert this to a user story: **There is no tiered pricing structure for business customers based on spending, reducing incentives for high-value clients.**","**As Commercial Director, I want multiple pricing tiers for business customers based on spending so that high-value clients receive benefits.**"
"Convert this to a user story: **Logged-in users do not see personalised trade pricing, limiting the benefits of membership on the website.**","**As Commercial Director, I want personalised product pricing for logged-in users so that trade prices are reflected online.**"
"Convert this to a user story: **Automated repeat orders do not receive preferential pricing, reducing incentives for loyal customers.**","**As Commercial Director, I want preferential pricing for automated repeat orders so that loyal customers are rewarded.**"
"Convert this to a user story: **Promotional segments are not based on historical spending, reducing the effectiveness of targeted offers.**","**As Commercial Director, I want promotional segments based on past spending so that loyal customers receive targeted offers.**"
"Convert this to a user story: **There is no tiered discount structure at the business unit level, leading to uniform discounts that do not account for volume differences.**","**As Commercial Director, I want tiered discount percentages for each business unit (Tier 1, Tier 2, Tier 3) so that pricing scales logically.**"
"Convert this to a user story: **Membership pricing for trade and regular customers is not differentiated, causing confusion and reduced benefits.**","**As Commercial Director, I want tiered pricing for different segments so that trade and membership levels are accommodated.**"
"Convert this to a user story: **The membership scheme does not categorise customers based on 12-month spend, reducing loyalty recognition.**","**As Commercial Director, I want to create a trade membership scheme that categorises customers by 12-month spend so that loyalty is recognised.**"
"Convert this to a user story: **Percentage discounts per membership tier are not defined by business unit, causing inconsistent rewards.**","**As Commercial Director, I want to define percentage discounts per membership tier by business unit so that each tier reaps relevant rewards.**"
"Convert this to a user story: **Prices are only displayed as inclusive of VAT, obscuring the actual cost and affecting compliance.**","**As Commercial Director, I want to display prices with and without VAT so that compliance and clarity are ensured.**"
"Convert this to a user story: **Single-category buyers are not encouraged to diversify their purchases, limiting overall spend growth.**","**As Commercial Director, I want to encourage single-category buyers to expand into other areas so that overall spend increases.**"
"Convert this to a user story: **Trade discount pricing models differ across sites, causing inconsistencies in customer pricing.**","**As Commercial Director, I want to manage trade discount pricing models differing across all sites so that each platform remains distinct.**"
"Convert this to a user story: **Warranties are not offered as a separate product to business customers, reducing potential revenue streams.**","**As Commercial Director, I want to offer warranties to B2B clients so that we boost revenue streams.**"
"Convert this to a user story: **Discount information is not aggregated at the business unit level, causing fragmented pricing views.**","**As Commercial Director, I want to present discount info at the business unit level with variations inside it so that customers see aggregated but accurate pricing.**"
"Convert this to a user story: **Customer segments are not differentiated by tier, reducing the relevance of offers.**","**As Commercial Director, I want tiered pricing by customer type so that each audience sees relevant offers.**"
"Convert this to a user story: **Spending across categories is not tracked, making it hard to determine membership tier eligibility.**","**As Commercial Director, I want to track spending across categories to determine tier eligibility so that membership levels are fair.**"
"Convert this to a user story: **Trade members are not offered free delivery based on their tier, reducing loyalty incentives.**","**As Commercial Director, I want trade members to receive free delivery based on tier and business unit so that loyalty is incentivised.**"
"Convert this to a user story: **Bulk orders do not receive tiered pricing, leading to missed discount opportunities for larger orders.**","**As Commercial Director, I want volume tiered pricing so that larger orders get appropriate discounts.**"
"Convert this to a user story: **Warranties are not offered as standalone products, limiting revenue opportunities with business customers.**","**As Commercial Director, I want warranties offered as a product to business customers so that revenue opportunities expand.**"
"Convert this to a user story: **Installation failures are not flagged, preventing timely corrective actions.**","**As CS Agent, I want to know when an installation has failed so that I can take corrective action.**"
"Convert this to a user story: **Installation failure notifications are not sent, leaving CS Agents uninformed of issues.**","**As CS Agent, I want to know when an installation has failed so that I can take corrective action.**"
"Convert this to a user story: **Bundle line descriptions in EE are unclear, causing confusion about the actual contents of a bundle.**","**As CS/Sales Agent, I want the description showing in EE against the bundle line to be clear so that I know what a bundle actually contains.**"
"Convert this to a user story: **Bundle line details are ambiguous in EE, leading to misinterpretation of bundle contents.**","**As CS/Sales Agent, I want the description showing in EE against the bundle line to be clear so that I know what a bundle actually contains.**"
"Convert this to a user story: **There is no option to offer split delivery on bundle items, forcing customers to wait for complete bundles.**","**As CS/Sales Agent, I want to be able to offer split delivery on bundle items so that the customer needn't wait for everything to be available at once.**"
"Convert this to a user story: **Split delivery options are not available for bundles, increasing the likelihood of full bundle returns.**","**As CS/Sales Agent, I want to be able to offer split delivery on bundle items so that the customer needn't wait for everything to be available at once.**"
"Convert this to a user story: **The system does not display the individual stock locations for bundle components, impeding effective issue resolution.**","**As CS/Sales Agent, I want to see the stock location of the individual components of the bundle and NOT the 'easy' location so that I can make decisions to solve customer issues.**"
"Convert this to a user story: **Detailed stock location data for bundle components is missing, reducing the ability to resolve issues quickly.**","**As CS/Sales Agent, I want to see the stock location of the individual components of the bundle and NOT the 'easy' location so that I can make decisions to solve customer issues.**"
"Convert this to a user story: **Customers face inconvenience when making payments if they must log out, reducing the overall service experience.**","**As Customer, I want to make payments while logged in so that I'm not inconvenienced.**"
Convert this to a user story: **The current credit application process for B2B customers is cumbersome and inefficient.**,"**As Customer, I want an online credit application for B2B customers so that they can apply and receive decisions efficiently.**"
"Convert this to a user story: **Customers do not receive timely notifications regarding the status of their credit applications, leading to uncertainty.**","**As Customer, I want credit application status notifications so that I can remain updated during submission.**"
"Convert this to a user story: **The credit application process lacks a document upload option, causing delays in submission.**","**As Customer, I want document upload functionality in the credit form so that I can submit required files easily.**"
"Convert this to a user story: **Customers cannot easily download invoices, reducing transparency in purchase records.**","**As Customer, I want downloadable invoices so that I retrieve records directly from my account.**"
"Convert this to a user story: **Account summaries are not available on demand, limiting customers' ability to review their overall financial activity.**","**As Customer, I want downloadable statements so that I can view overall account summaries on demand.**"
"Convert this to a user story: **Flexible delivery scheduling is not supported, leading to rigid delivery times that do not match business needs.**","**As Customer, I want flexible delivery scheduling so that we accommodate varied business timelines.**"
"Convert this to a user story: **Credit applications take too long to process, creating delays in customer decision making.**","**As Customer, I want instant credit-application responses so that I can receive immediate feedback on my status.**"
"Convert this to a user story: **Credit decisions are delayed, affecting the overall user experience and purchase speed.**","**As Customer, I want near instant credit decisions so that my experience remains seamless.**"
"Convert this to a user story: **Priority delivery options for B2B customers are not offered, reducing the effectiveness of scheduling for key clients.**","**As Customer, I want priority delivery and time-slot options for B2B customers so that scheduling meets my needs.**"
"Convert this to a user story: **Recurring payments for subscriptions are not automated, forcing manual intervention for each cycle.**","**As Customer, I want recurring payment processing for subscription orders so that I can receive repeat orders on a schedule.**"
"Convert this to a user story: **B2B product listings lack specific bullet points, causing customers to miss relevant details.**","**As Customer, I want separate B2B product bullet points so that I see relevant details.**"
"Convert this to a user story: **The existing credit limit is not shown in real time, reducing transparency for customers regarding their spending capacity.**","**As Customer, I want the existing credit limit shown online so that customers see real-time credit availability.**"
"Convert this to a user story: **Customers are forced to pay full amounts upfront, increasing their financial burden.**","**As Customer, I want to make part payments online so that I reduce outstanding balances gradually.**"
"Convert this to a user story: **There is no functionality to request credit limit increases online, limiting customer control over spending capacity.**","**As Customer, I want to request credit limit increases while logged in so that I can manage my spending capacity.**"
"Convert this to a user story: **Payment due dates and instructions are not displayed, causing customers to miss timely payments.**","**As Customer, I want to see payment due dates and instructions so that I can maintain timely payments.**"
"Convert this to a user story: **When purchasing near the upper stock threshold, customers cannot see available quantities, leading to ordering errors.**","**As Customer, I want to see stock quantity when purchasing below the upper threshold so that I can see availability upfront.**"
"Convert this to a user story: **The credit application does not support direct debit setup, forcing manual payments.**","**As Customer, I want to set up a direct debit in the credit application so that ongoing payments are automated.**"
"Convert this to a user story: **Payment history is not accessible online, hindering customers' ability to track past transactions.**","**As Customer, I want to view payment history while logged in so that I can track transactions.**"
"Convert this to a user story: **Admin users cannot create new user accounts with defined roles, complicating organisational management.**","**As Digital Product Owner, I want admin users (customers) to add new users and set roles so that organisational structures are maintained.**"
"Convert this to a user story: **The system does not support inviting existing users, limiting efficient company growth.**","**As Digital Product Owner, I want admins to invite existing users or create new ones so that company structures expand easily.**"
"Convert this to a user story: **Advanced filtering options for B2B customers are missing, causing inefficiencies in product selection by delivery date.**","**As Digital Product Owner, I want advanced filtering for B2B customers to refine by delivery date so that product selection is optimised.**"
"Convert this to a user story: **There is no admin-configurable permissions list, leading to inconsistent role assignments.**","**As Digital Product Owner, I want an admin-configurable permissions list so that roles can be set with precision.**"
Convert this to a user story: **Multi-user self-serve setups are delayed by the inability to create accounts with predefined permissions.**,"**As Digital Product Owner, I want a customer admin to create user accounts and assign predefined permissions for multi-user self-serve so that organisational setups are quick.**"
"Convert this to a user story: **User accounts are not linked to unique domains, reducing the accuracy of business definitions in the system.**","**As Digital Product Owner, I want each user account linked to a unique domain so that businesses can be defined correctly in the system.**"
"Convert this to a user story: **Integration with existing account systems is lacking, leading to disjointed logins and registrations.**","**As Digital Product Owner, I want integration with existing account systems so that logins and registrations work seamlessly.**"
"Convert this to a user story: **'Buy Again' functionality does not fetch current prices, resulting in outdated price data for repeat purchases.**","**As Digital Product Owner, I want integration with the pricing database when using 'Buy Again' so that current prices are fetched accurately.**"
"Convert this to a user story: **The system does not support multiple user roles and permissions, reducing control over purchasing access.**","**As Digital Product Owner, I want multiple user roles and permissions so that product purchasing ability access rights are managed effectively.**"
"Convert this to a user story: **There is no support for multi-user business accounts, forcing single-user access and limiting collaboration.**","**As Digital Product Owner, I want multi-user business accounts so that multiple employees share access.**"
"Convert this to a user story: **Changing the designated administrator for an organisation is not supported, leading to outdated leadership information.**","**As Digital Product Owner, I want the customer admin to change the organisation's designated administrator so that internal leadership updates are possible.**"
"Convert this to a user story: **The login process does not distinguish between B2B and B2C users, resulting in incorrect pricing display.**","**As Digital Product Owner, I want to distinguish B2B vs. B2C at login so that correct pricing is displayed.**"
"Convert this to a user story: **User activity is not logged, making it difficult to audit orders and approvals for compliance.**","**As Digital Product Owner, I want to log all user activities for auditing so that we track orders and approvals.**"
"Convert this to a user story: **Duplicate accounts from the same company are not merged, leading to data duplication and reporting errors.**","**As Digital Product Owner, I want to merge accounts if two users from the same company register separately so that duplication is eliminated.**"
"Convert this to a user story: **B2C users can access B2B pricing pages, risking unauthorized access to sensitive pricing information.**","**As Digital Product Owner, I want to redirect B2C users away from B2B pages so that unauthorised pricing is hidden.**"
"Convert this to a user story: **Non-logged-in users can view B2B pricing, compromising sensitive pricing details.**","**As Digital Product Owner, I want to restrict B2B pricing access for non-logged-in users so that unauthorised views are prevented.**"
"Convert this to a user story: **Admin user accounts are vulnerable without two-step authentication, increasing security risks.**","**As Digital Product Owner, I want two-step authentication for admin users so that account security is heightened.**"
"Convert this to a user story: **Site access is not restricted by registration, allowing unvalidated users to view sensitive content.**","**As Digital Product Owner, I want user registration for site access so that potential benefits are visible only to validated users.**"
"Convert this to a user story: **B2B eligibility is not verified during registration, leading to potential unauthorized access.**","**As Digital Product Owner, I want users to register as a business with name and registration number so that we validate B2B eligibility.**"
"Convert this to a user story: **There is no clear UI distinction between consumer and business pricing, causing customer confusion.**","**As Ecommerce Director, I want a clear UI distinction between consumer and business prices so that confusion is minimised.**"
"Convert this to a user story: **Consumer pricing is not clearly differentiated from business pricing, leading to potential misinterpretation of offers.**","**As Ecommerce Director, I want a message indicating consumer pricing and suggesting alternatives if not a business customer so that clarity is maintained.**"
"Convert this to a user story: **Non-business users are not prompted to log in for business pricing, leading to unauthorised access to trade prices.**","**As Ecommerce Director, I want a prompt telling users to log in for business pricing so that they understand access requirements.**"
"Convert this to a user story: **The purchasing process is fragmented across multiple websites, complicating customer transactions.**","**As Ecommerce Director, I want a single platform consolidating separate websites so that the purchasing process is streamlined.**"
"Convert this to a user story: **The current credit application process is too lengthy, discouraging customers from completing their applications.**","**As Ecommerce Director, I want a streamlined credit application so that user interaction is minimal yet complete.**"
"Convert this to a user story: **Certain users do not have an approval step before finalising orders, risking large transactions being processed without oversight.**","**As Ecommerce Director, I want an approval step for certain users before order finalisation so that large transactions are controlled.**"
"Convert this to a user story: **Manual credit processing increases errors and delays, reducing overall customer satisfaction.**","**As Ecommerce Director, I want an electronic credit solution to minimise human involvement so that customer experience improves.**"
"Convert this to a user story: **B2C customers are shown items that are out of stock, leading to a poor shopping experience.**","**As Ecommerce Director, I want an in-stock filtering feature for B2C so that users only see items currently available.**"
"Convert this to a user story: **Currency switching is not available upfront, risking future system retrofits and inconsistent pricing.**","**As Ecommerce Director, I want an upfront currency switching feature so that future retrofits are avoided.**"
"Convert this to a user story: **B2B site branding does not strike a balance between trade and consumer aesthetics, potentially alienating business customers.**","**As Ecommerce Director, I want B2B site branding balanced between trade and consumer aesthetics so that business customers feel at ease.**"
Convert this to a user story: **Non-logged-in visitors see inappropriate pricing information that confuses their shopping experience.**,"**As Ecommerce Director, I want consumer pricing shown to non-logged-in users so that the default experience remains consumer-oriented.**"
"Convert this to a user story: **The website does not tailor its content based on customer segments, causing generic messages that miss the mark.**","**As Ecommerce Director, I want content personalisation based on retrieved segments so that each user sees relevant material.**"
"Convert this to a user story: **Customer segmentation is not performed on the website, resulting in undifferentiated content for all users.**","**As Ecommerce Director, I want customer segmentation on the website so that content can adapt to each user type.**"
"Convert this to a user story: **There is no mechanism for customers to indicate their government-funded or charity status, which is necessary to apply special conditions.**","**As Ecommerce Director, I want customers to indicate government-funded or charity status so that we track applicable conditions.**"
"Convert this to a user story: **Credit functionality fails to allow customers to continue using credit even after a rejection, breaking the purchase flow.**","**As Ecommerce Director, I want customers to use credit during a session even if rejected so that we maintain purchase continuity.**"
"Convert this to a user story: **Checkout options are static and do not reflect the current basket contents, leaving customers without relevant service choices.**","**As Ecommerce Director, I want dynamic checkout options based on items in the basket so that relevant services appear automatically.**"
"Convert this to a user story: **The platform does not support multi-category transactions, forcing customers to make separate purchases across furniture, bathrooms, appliances, and laptops.**","**As Ecommerce Director, I want multiple categories (furniture, bathrooms, appliances, laptops) in one transaction so that cross-selling is simpler.**"
"Convert this to a user story: **Past purchase data is not used to personalise messaging, resulting in untargeted prompts for business customers.**","**As Ecommerce Director, I want personalised messages for previously purchased products so that targeted business customers see relevant prompts.**"
"Convert this to a user story: **The website lacks filtering by delivery availability, causing customers to select items that may not meet their timeline needs.**","**As Ecommerce Director, I want product filtering by delivery availability so that users select items that meet timeline needs.**"
"Convert this to a user story: **Credit application responses are slow, causing customer abandonment of the application process.**","**As Ecommerce Director, I want quick responses to credit applications so that we reduce abandonment and improve conversions.**"
"Convert this to a user story: **Spending limits are not enforced by user permissions, allowing employees to exceed approved budgets.**","**As Ecommerce Director, I want spending limits based on permissions so that employees cannot exceed approved budgets.**"
"Convert this to a user story: **The website does not integrate with a customer data platform, so segmentation data is not used to personalise content.**","**As Ecommerce Director, I want system integration with a customer data platform so that we pull segments for personalisation.**"
"Convert this to a user story: **Customers are unaware of their current credit spending thresholds and potential savings, reducing purchase incentives.**","**As Ecommerce Director, I want to display current credit spending thresholds and potential savings so that customers understand incentives.**"
"Convert this to a user story: **The platform does not encourage account registration by offering discounts, resulting in lower user sign-ups.**","**As Ecommerce Director, I want to encourage account registration for discounts so that we increase user sign-ups.**"
Convert this to a user story: **Repeat purchases use outdated pricing because the 'Buy Again' feature does not fetch current data.**,"**As Ecommerce Director, I want to show current item price on 'Buy Again' so that customers see up-to-date costs.**"
Convert this to a user story: **B2B customers cannot refine searches effectively due to a lack of unique filtering options for business criteria like delivery dates.**,"**As Ecommerce Director, I want unique B2B filtering for business customers, including delivery-date filtering, so that users refine product searches easily.**"
"Convert this to a user story: **Product pages for B2B do not feature tailored attachments, resulting in generic recommendations that miss the target audience.**","**As Ecommerce Director, I want unique product attachments on the B2B site so that recommendations are tailored appropriately.**"
"Convert this to a user story: **The customer journey for public sector clients is not differentiated, causing friction in credit applications.**","**As Ecommerce Director, I want unique public sector client journeys so that they apply for credit smoothly.**"
"Convert this to a user story: **Customers cannot save their favorite products for future quoting, leading to slower order building.**","**As Ecommerce Director, I want users to save favorite products for quick quoting so that they can build orders faster.**"
"Convert this to a user story: **The 'Buy Again' feature does not block loss-making orders, risking reduced profitability.**","**As Ecommerse Director, I want the 'Buy Again' feature to block loss-making orders so that profitability is protected.**"
"Convert this to a user story: **There is no help section explaining delivery and returns, causing customer confusion about what to expect.**","**As Head of Customer Service, I want a help/advice section explaining delivery and returns so that customers understand expectations.**"
"Convert this to a user story: **B2B customers lack a self-serve returns process, leading to increased support calls and manual handling.**","**As Head of Customer Service, I want a self-serve returns process for B2B so that customers handle their returns online.**"
"Convert this to a user story: **Service workflows for B2B are not distinct, causing advanced issues to be misrouted to the wrong teams.**","**As Head of Customer Service, I want a unique B2B service workflow triggered online so that advanced issues are handled appropriately.**"
"Convert this to a user story: **Existing workflows do not integrate customer type data, causing service queries to be misdirected.**","**As Head of Customer Service, I want integration with existing workflows to route service based on customer type so that queries go to the right teams.**"
"Convert this to a user story: **Return policies are uniform across B2B and B2C, which do not reflect the distinct requirements of business customers.**","**As Head of Customer Service, I want varying return policies for B2B so that terms match business requirements.**"
"Convert this to a user story: **The current system does not provide a product feed from EE, limiting marketing opportunities on platforms like Facebook Shop.**","**As head of marketing, I want a product feed from EE so that I can sell products on Facebook shop.**"
"Convert this to a user story: **Customer service lacks access to detailed service history including purchase and last service dates, reducing the ability to target offers.**","**As head of marketing, I want access to customer information on services including purchase and last service dates so that I can offer them products and services at the appropriate time.**"
"Convert this to a user story: **Warranty data on orders is not fully accessible, hampering the ability to offer proactive customer services based on order history.**","**As head of marketing, I want access to warranty information on ALL orders past and present so that I can offer customer services based on dates.**"
"Convert this to a user story: **Email addresses are not systematically collected from customers, reducing the effectiveness of permission-based marketing campaigns.**","**As head of marketing, I want to collect email addresses so that I can perform permission based marketing.**"
"Convert this to a user story: **The bundle stock level data does not account for components sold individually or in multiple bundles, leading to inaccurate inventory decisions.**","**As PPC Manager, I want the system to feed SMEC a bundle stock level that takes into consideration the components that are sold as individual SKUs and/or across multiple bundles so that it can drive appropriate decisions around Google Shopping buckets.**"
"Convert this to a user story: **Bundle stock level reporting fails to differentiate between individual and bundled component sales, reducing its decision-making value.**","**As PPC Manager, I want the system to feed SMEC a bundle stock level that takes into consideration the components that are sold as individual SKUs and/or across multiple bundles so that it can drive appropriate decisions around Google Shopping buckets.**"
"Convert this to a user story: **Bulk orders are not flagged for sourcing alerts, risking delayed replenishment for large orders.**","**As Supply Chain Analysts, I want to be notified of bulk orders to source additional stock so that large orders are fulfilled.**"
"Convert this to a user story: **Order processing does not limit orders to available stock, leading to overselling and customer dissatisfaction.**","**As Supply Chain Analysts, I want to limit orders to available stock so that we prevent overselling.**"
"Convert this to a user story: **The Attach tool on the web does not apply discounts to membership prices in the same way as full prices, reducing scheme benefits.**","**As the Attach tool system on the web, I want to add discounts to the membership prices in the same way I do to the full price, so that the customer receives the full benefit of the scheme.**"
"Convert this to a user story: **The customer account section is missing key ERP data, limiting its usefulness to customers.**","**As the Customer Account, I need the following information to be returned from the ERP database so that the customer account section can be populated with the information the customer may require.**"
"Convert this to a user story: **Customer Service is not alerted on bank error notifications, delaying proactive outreach to resolve payment issues.**","**As the Head of Customer Service, I want Customer Service to be alerted when we receive an error notification from the bank so that we can contact the customer to resolve the issue promptly.**"
"Convert this to a user story: **Sensitive information such as passwords is exposed in BACS refund emails, increasing the risk of internal fraud.**","**As the Head of Customer Service, I want to prevent users in EE from seeing the 'password' sent to the customer in the BACS refund email so that internal fraud can be minimized.**"
"Convert this to a user story: **The refund communication to customers lacks comprehensive bank and registration details, causing confusion in the refund process.**","**As the Head of Customer Service, I want to send an email to the customer notifying them about the email from the bank requesting their bank details and sort code, and include the refund and registration details in our email so that they can complete the process to receive their refund.**"
"Convert this to a user story: **Bank error notifications are not relayed to Sales Ledger Administrators, causing delays in updating financial records.**","**As the Sales Ledger Administrator, I want to be alerted when we receive an error notification from the bank so that I can ensure the financial records are amended appropriately.**"
"Convert this to a user story: **The system does not include the membership SKU in abandoned basket data, limiting targeted re-engagement efforts.**","**As the system, I want to add a 'membership SKU' to the standard abandoned basket information sent to Bloomreach so that Bloomreach can send the abandoned basket notification to our customers with the non-member pricing.**"
"Convert this to a user story: **Membership statuses are not automatically updated when a membership expires, leading to continued application of member discounts.**","**As the system, I want to automatically set the customer membership status to inactive and send a message to the customer when a customer's membership end date is yesterday so that they are informed about not being charged further and no longer receiving the benefits.**"
"Convert this to a user story: **Customers are not notified in advance when their membership renewal is nearing and auto-renewal is inactive, causing unexpected loss of benefits.**","**As the system, I want to send a notification to the customer 5 days before their membership renewal date if auto-renewal is inactive, informing them that their membership is ending so that they are aware they will lose their benefits.**"
"Convert this to a user story: **Expired card details on renewal are not detected, causing confusion about payment success.**","**As the system, I want to check if a customer's card has expired on the renewal date, and based on this, send appropriate communications to inform them whether their payment will or will not go through, so that the customer is aware of the status of their renewal payment.**"
"Convert this to a user story: **The web bundle tool does not combine membership prices with bundle discounts, reducing the effectiveness of the membership scheme.**","**As the web bundle tool, I want to use the membership prices and add the web bundle discounts to the membership price, so that customers can benefit from the membership scheme.**"
"Convert this to a user story: **The published content is not protected from editing, risking unintended modifications.**","**As a user, I want to open the first 'Published' record, with the content un-editable but deleteable so that I can review and manage my published content.**"
"Convert this to a user story: **There is no option to directly add new content when fields are empty, limiting the ability to create unpublished records.**","**As a user, I want to manually enter records when fields are empty and save them to 'Unpublished' so that I can add new content directly.**"
"Convert this to a user story: **Exporting content to .csv is not supported, hindering data reuse in other applications.**","**As a user, I want an 'Export' button to export fields to a .csv file with 'Caption' and 'URL' when all fields are populated so that I can use the data in other applications.**"
"Convert this to a user story: **The Unpublished screen lacks an input field for S3 Bucket URLs, causing difficulties in associating media with posts.**","**As a user, I want an additional input field for an S3 Bucket URL on the 'Unpublished' screen to upload images and videos so that I can manage media associations to each of my posts.**"
"Convert this to a user story: **Navigating unpublished content is not streamlined, making it hard to begin reviewing new posts.**","**As a user, I want to open the first 'Unpublished' record from the list so that I can start reviewing my unpublished content.**"
"Convert this to a user story: **There is no refresh functionality on the JSON viewer, causing users to see outdated content.**","**As a user, I want a 'Refresh' button to reload the JSON file when viewing JSON content so that I can ensure I have the latest data.**"
"Convert this to a user story: **Users cannot easily navigate between records in the content list, reducing efficiency in content management.**","**As a user, I want to navigate to the next or previous record in the list, with buttons disabled if no records are available so that I can browse through the records conveniently.**"
"Convert this to a user story: **There is no bulk deletion option for unpublished content, making content management tedious.**","**As a user, I want to delete records from 'Unpublished' or 'Published' as applicable, so that I can manage content lifecycle appropriately.**"
"Convert this to a user story: **The save function is available on published content, risking unintended modifications.**","**As a user, I want the save option on the published screen disabled so that I cannot update published posts.**"
"Convert this to a user story: **There is no mechanism to overwrite unpublished records based on a unique key, leading to duplicate content.**","**As a user, I want to save records to 'Unpublished' and overwrite if already saved, using 'Post Title' as the unique key so that I maintain control over content status.**"
"Convert this to a user story: **The interface for unpublished and published content lacks navigation buttons, reducing user efficiency.**","**As a user, I want buttons ('Save', 'Delete', 'Next', 'Last', 'Refresh') at the bottom of the unpublished and published screens in the create tab so that I can manage the records efficiently.**"
"Convert this to a user story: **The 'Curate' page does not display structured fields for content details, leading to disorganized editing.**","**As a User, I want the UI on the unpublished 'Curate' page to include free text fields for Post Title, Graphic Description, Graphic type, Caption and a post name so that I can view and edit them in a structured manner.**"
"Convert this to a user story: **Manually created unpublished posts are not saved in an organized format, hindering future editing.**","**As a user, I want manually created unpublished posts saved to a JSON file with sections for Post Title, Graphic Description, Graphic type, Caption so that the data is organized.**"
"Convert this to a user story: **There is no option to create posts manually in the unpublished section, forcing reliance on external sources.**","**As a User, I want to create posts manually in the unpublished section so that I can create posts from other sources.**"
"Convert this to a user story: **ChatGPT-generated posts are not automatically routed to the unpublished section, reducing editing efficiency.**","**As a user, I want the posts generated by ChatGPT to be added to the 'Unpublished' section, so that I can edit them.**"
"Convert this to a user story: **The content management interface lacks tabbed navigation for published and unpublished posts, complicating status management.**","**As a user, I want to toggle between Unpublished and Published tabs on the Curate screen so that I can manage my content status effectively.**"
"Convert this to a user story: **Generated posts are not saved with structured metadata, making later edits difficult.**","**As a user, I want the generated posts to be saved in a JSON file with sections for Post Title, Graphic Description, Graphic type, Caption so that the data is organized.**"
"Convert this to a user story: **Posts that are not ready to publish are not easily distinguishable from ready posts, leading to workflow confusion.**","**As a User, I want to save posts that do not have the 'ready to publish' box ticked so that I can come back to them later.**"
"Convert this to a user story: **The system does not save Amazon credentials persistently, reducing confidence that documents will be stored on Amazon S3.**","**As a User, I want the system to save the amazon credentials and always display them on the credentials screen so that I know the system is set up to save documents to Amazon S3.**"
"Convert this to a user story: **There is no option to select or deselect the 'Ready to publish' flag, complicating content readiness management.**","**As a User, I want a box that I can select/deselect labelled 'Ready to publish' on the unpublished page so that when I click the save button, the system saves only the ticked records.**"
"Convert this to a user story: **The system does not parse ChatGPT responses into the app, forcing manual intervention to import data.**","**As a user, I want the system to parse the response from ChatGPT into the app so that I can use the data.**"
"Convert this to a user story: **Prompts stored in the application are not submitted to ChatGPT via the API, limiting automated content generation.**","**As a user, I want to submit prompts stored in the application to ChatGPT through the API from the application so that the output can be imported into the application.**"
"Convert this to a user story: **ChatGPT credentials are not separated from other configuration settings, reducing clarity in API management.**","**As a User, I want to store my ChatGPT credentials in a new tab called ChatGPT under the config tab so that the app can use the Openai API.**"
"Convert this to a user story: **The system does not remember previously selected customer information on the prompt screen, forcing repeated selections.**","**As a user, I want the application to remember the customer information I select on the prompt screen, so that I don't need to select it every time I want to use the prompt.**"
"Convert this to a user story: **Users are not notified when there are no more unpublished or published posts, leading to uncertainty about content availability.**","**As a user, I want to be alerted when there are no more unpublished or published posts to show so that I am aware I've reached the end.**"
"Convert this to a user story: **There is no functionality to add tags to content records, reducing searchability of posts.**","**As a User, I want to add tags to the published and unpublished tabs so that I can search easier for them.**"
"Convert this to a user story: **The configuration screen lacks a dedicated section for tag definitions, limiting reuse of tag data in the interface.**","**As a user, I want to add tags to a new config screen so that they can be used in a drop-down list on the published and unpublished pages.**"
"Convert this to a user story: **Creating prompts is error-prone with plain text input, reducing efficiency in prompt creation.**","**As a User, I want to input my prompts into a WYSIWYG editor and save them to the normal prompt screen so that it's easier for me to create them and there will be fewer errors.**"
"Convert this to a user story: **Prompt screen settings are not saved across sessions, requiring repetitive configuration changes.**","**As a User, I want the system to save the settings I apply on the Prompt screen of the config tab so that when I'm on the curate posts tab I don't have to go back to the prompt screen to reapply my settings.**"
"Convert this to a user story: **Bulk deletion of unpublished posts is not supported, forcing tedious one-by-one deletion.**","**As a user, I want a 'Bulk Delete' button on the unpublished post screen so that I can delete more than one post at a time.**"
"Convert this to a user story: **There is no 'Keep' tick box for bulk deletion, increasing the risk of accidental data loss.**","**As a user, I want a tick box labelled 'Keep' on the unpublished post screen so that I can bulk delete the rest of the unpublished posts.**"
"Convert this to a user story: **The 'Generate' page lacks search functionality, making it hard for users to quickly locate specific prompts.**","**As a user, I want search functionality on the 'Generate' page so that I can quickly find the prompt I need.**"
"Convert this to a user story: **Media file paths from uploads are stored as local paths instead of S3 URLs, complicating bulk uploads.**","**As a user, I want the system to save the Amazon URL of the media when it's uploaded to Amazon S3 NOT the local machine location so that I can export it to a .csv for use as a bulk upload tool.**"
"Convert this to a user story: **Deleting unpublished posts one by one is inefficient, increasing administrative workload.**","**As a user, I want to delete all unpublished posts in bulk so that I don't need to do them one at a time.**"
"Convert this to a user story: **There is no option to delete selected unpublished posts, forcing users to delete posts individually.**","**As a user, I want to delete selected unpublished posts so that I don't need to delete them one by one.**"
"Convert this to a user story: **The system does not automatically populate the title field when parsing output, causing ambiguity in post identification.**","**As a user, I want the system to add the prompt title to the self.unpublished_title field of the unpublished posts screen when it parses the output so that I know what type of post it is.**"
"Convert this to a user story: **There is no option to add a URL on the config prompt screen, limiting the ability to share links across the application.**","**As a user, I want to add a URL to the config-->prompt screen so that it can be used on other screens in the application.**"
"Convert this to a user story: **Users cannot click URLs in unpublished posts to get visual content ideas, reducing creative support.**","**As a user, I want to click a URL on the unpublished posts page so that I can get ideas for visual content from example posts.**"
"Convert this to a user story: **Post tags are not visible on the unpublished post screen, hindering content categorisation.**","**As a user, I want to see the tag for an unpublished post on the unpublished post screen so that I know what type of post it is.**"
"Convert this to a user story: **There is no filtering mechanism for posts and comments, making it hard to locate specific content.**","**As a User, I want to filter posts and comments so that I can easily find the posts I want.**"
"Convert this to a user story: **Filtering by prompt title is not supported, slowing down the retrieval of specific records.**","**As a user, I want to filter by prompt title so that I can find the records I need quicker.**"
"Convert this to a user story: **The system does not log the data submitted to ChatGPT, limiting the ability to analyze prompt performance.**","**As a user, I want the system to log the data it submits to ChatGPT so that I can analyse the prompt it sent.**"
"Convert this to a user story: **Checkbox states on the prompts tab do not reflect the contents of 'Prompts.json', causing discrepancies in submitted data.**","**As a user, I want the Checkboxes on the prompts tab to represent what is in the ""Prompts.json"" file so that I know what information will be sent to ChatGPT with the prompt.**"
"Convert this to a user story: **The 'Clear All' button on the prompt screen does not clear all fields, reducing user efficiency when starting a new prompt.**","**As a user, I want the clear all button on the prompt screen to clear everything so that I can start a new session.**"
"Convert this to a user story: **The layout on the Config → Prompts tab is cluttered, making navigation and information retrieval difficult.**","**As a User, I want the prompt titles and checkboxes in one column and the rest of the information in a column next to it on Config → Prompts tab so that the screen is easy to navigate.**"
"Convert this to a user story: **Text wrapping on configuration screens is broken, making long lines difficult to read.**","**As a user, I want the words to wrap across lines, not letters, so that I can read it better.**"
"Convert this to a user story: **There is no option to select different OpenAI models, limiting experimentation with various prompt outputs.**","**As a User, I want to select the OpenAI model so that I can experiment with different models.**"
"Convert this to a user story: **Users cannot easily copy the entire prompt, hindering review of the exact data sent to OpenAI.**","**As a user, I want to copy the whole prompt to the clipboard so that I can see what is being sent to OpenAI.**"
"Convert this to a user story: **Content creation for social media is entirely manual, consuming too much time from other critical tasks.**","**As a Social Media Manager, I want to automate the creation of 1 month's social media posts so that I can spend my time on other things.**"
"Convert this to a user story: **There is no summary confirmation for social media post submissions, leaving managers unsure if all posts were processed.**","**As a Social Media Manager, I want a summary message displayed when all submissions are complete, so that I can confirm completion and see the total number of successful parsed entries.**"
"Convert this to a user story: **The unpublished posts tab does not show the prompt name, reducing clarity about the post type.**","**As a Social Media Manager, I want the post title in the unpublished posts tab populating with the name of the prompt selected, so that I know what post type it is.**"
"Convert this to a user story: **There is no visible status bar indicating the number of submissions left, causing uncertainty during post generation.**","**As a Social Media Manager, I want to see a status bar count as submissions are completed so that I know how many submissions are left.**"
"Convert this to a user story: **Content creation remains fully manual, forcing social media managers to spend excessive time generating posts.**","**As a social media manager, I want to create AI-generated content through my app so that I can save time on content creation.**"
"Convert this to a user story: **Incorrect AWS folder configuration leads to misdirected image uploads, disrupting media organization.**","**As a social media manager, I want to configure the correct folder AWS URL in the prompts screen so that the system knows where to upload images.**"
"Convert this to a user story: **Media file uploads are not restricted to the correct AWS folder, causing disorganization of media assets.**","**As a social media manager, I want to upload an image to the correct AWS folder so that my files are organized properly.**"
"Convert this to a user story: **User stories are scattered across files, reducing clarity in documentation and maintenance.**","**As a developer, I want user stories to be written in a new .py file called AWS.py so that I can maintain structured requirement documentation in a dedicated script.**"
"Convert this to a user story: **The AWS Credentials configuration lacks clear labels, confusing users during setup.**","**As a Social Media Manager, I want to add a label to 'Folder Path' on the Config → AWS Credentials tab so that I can easily understand its purpose when configuring AWS credentials.**"
"Convert this to a user story: **There is no dedicated field for S3 Bucket Config in AWS Credentials, complicating bucket configuration.**","**As a Social Media Manager, I want to add a new label and field called 'S3 Bucket Config' to the Config → AWS Credentials tab so that I can configure S3 bucket settings efficiently.**"
"Convert this to a user story: **Media file paths are not automatically populated across modules, leading to inconsistent data entry for uploads.**","**As a Social Media Manager, I want the S3 Bucket and S3 Folder Path fields on the Unpublished Posts tab to be automatically populated with the S3 Bucket Config and Folder Path Config from the Config → AWS Credentials tab when generating posts so that I can ensure consistency and reduce manual data entry.**"
"Convert this to a user story: **Users must manually navigate to the correct folder for media uploads, increasing effort and potential errors.**","**As a social media manager, I want to add a media file local path to the prompts sub-tab in the config tab so that it can be used elsewhere in the application.**"
"Convert this to a user story: **The 'Upload Media' button does not open the relevant folder, causing delays in selecting appropriate media.**","**As a Social Media Manager, I want the upload media button on the unpublished posts tab to open a specific folder related to the current post type so that I can easily select relevant media.**"
"Convert this to a user story: **It is cumbersome to manually locate associated media files for a post, reducing efficiency in content creation.**","**As a Social Media Manager, I want a button on the unpublished posts screen that retrieves and opens the associated file based on the prompt title so that I can quickly access the correct template for my post.**"
"Convert this to a user story: **There is no dedicated section for managing image file paths with associated IDs and prompt titles, complicating media organization.**","**As a user, I want a new 'Image' tab in the config section, so that I can manage file paths with associated IDs and prompt titles efficiently.**"