car_rental_feedback_sentiment.csv.csv

Column1,Column2,Column3,Column4
review,sentiment_value,category,
Good performance of car,1,Vehicle Quality,
Excellent customer service and clean vehicle,1,Customer Service,
Very satisfied with the rental experience,1,Overall Experience,
Friendly staff and smooth process,1,Staff Interaction,
Amazing car condition and quick pickup,1,Vehicle Quality,
Outstanding service,1,Customer Service,
Perfect vehicle for our trip,1,Vehicle Quality,
Great value for money,1,Pricing,
Exceptional customer support,1,Customer Service,
Clean car and professional staff,1,Vehicle Quality,
Smooth booking process,1,Booking Process,
Car was in excellent condition,1,Vehicle Quality,
Highly recommend this rental service,1,Overall Experience,
Staff was very helpful and courteous,1,Staff Interaction,
Vehicle exceeded our expectations,1,Vehicle Quality,
Quick and efficient service,1,Process Efficiency,
Great communication throughout,1,Communication,
Car was spotless and well-maintained,1,Vehicle Quality,
Fantastic rental experience overall,1,Overall Experience,
Professional and reliable service,1,Customer Service,
The car was dirty and smelled bad,-1,Vehicle Quality,
Late delivery and poor communication,-1,Process Efficiency,
The vehicle had mechanical issues,-1,Vehicle Quality,
Terrible customer service experience,-1,Customer Service,
Car broke down during our trip,-1,Vehicle Quality,
Hidden fees not mentioned upfront,-1,Pricing,
Staff was rude and unhelpful,-1,Staff Interaction,
Vehicle was not as described,-1,Vehicle Quality,
Long wait times at pickup,-1,Process Efficiency,
Car had damage that was not disclosed,-1,Vehicle Quality,
Poor fuel efficiency,-1,Vehicle Quality,
Booking system was confusing,-1,Booking Process,
Car interior was damaged and dirty,-1,Vehicle Quality,
Delayed pickup without notification,-1,Process Efficiency,
Overcharged for minor scratches,-1,Pricing,
Vehicle smelled of cigarettes,-1,Vehicle Quality,
Air conditioning was not working,-1,Vehicle Quality,
Car had mechanical problems,-1,Vehicle Quality,
Unprofessional staff behavior,-1,Staff Interaction,
Worst rental experience ever,-1,Overall Experience,
,,,
,,,
,,,
,,,
Car was decent for the price,0,Vehicle Quality,
Average customer service,0,Customer Service,
,,,
Car served its purpose,0,Vehicle Quality,
Typical rental experience,0,Overall Experience,
Service was adequate,0,Customer Service,
Car was functional but basic,0,Vehicle Quality,
Standard pickup and return process,0,Process Efficiency,
Average cleanliness and condition,0,Vehicle Quality,
,,,
Car was okay for short trips,0,Vehicle Quality,
,,,
Acceptable service quality,0,Customer Service,
Car met minimum requirements,0,Vehicle Quality,
Standard rental car experience,0,Overall Experience,
Neither good nor bad experience,0,Overall Experience,
Superb handling and comfortable ride,1,Vehicle Quality,
Impeccable cleanliness inside and out,1,Vehicle Quality,
Staff went above and beyond to help,1,Staff Interaction,
Best rental rates in town,1,Pricing,
Flawless pickup and return experience,1,Process Efficiency,
Vehicle looked brand new,1,Vehicle Quality,
Extremely satisfied with everything,1,Overall Experience,
Quick response to all my queries,1,Communication,
Perfectly maintained late-model car,1,Vehicle Quality,
Couldn't ask for better service,1,Customer Service,
Convenient location and flexible hours,1,Process Efficiency,
Smooth ride with no issues,1,Vehicle Quality,
Very transparent pricing policy,1,Pricing,
Friendly and knowledgeable agents,1,Staff Interaction,
Modern car with all features working,1,Vehicle Quality,
Made our vacation stress-free,1,Overall Experience,
Excellent roadside assistance,1,Customer Service,
Cleanest rental car I've ever had,1,Vehicle Quality,
Simple online booking system,1,Booking Process,
Prompt service at all times,1,Process Efficiency,
Helpful suggestions for car choice,1,Staff Interaction,
Great selection of vehicles,1,Vehicle Quality,
No surprises at checkout,1,Pricing,
Comfortable seats and quiet cabin,1,Vehicle Quality,
Everything worked perfectly,1,Vehicle Quality,
Would give more stars if possible,1,Overall Experience,
Polite and efficient staff,1,Staff Interaction,
Fastest check-in I've experienced,1,Process Efficiency,
Well-organized rental facility,1,Process Efficiency,
Clearly explained all policies,1,Communication,
Spotless interior with fresh smell,1,Vehicle Quality,
New car with low mileage,1,Vehicle Quality,
Exceeded expectations in every way,1,Overall Experience,
Attentive to all our needs,1,Customer Service,
Perfect car for family vacation,1,Vehicle Quality,
No waiting at pickup location,1,Process Efficiency,
Great experience from start to finish,1,Overall Experience,
Helpful with local driving tips,1,Staff Interaction,
Premium car at standard rates,1,Pricing,
All paperwork was ready in advance,1,Process Efficiency,
Vehicle was detailed to perfection,1,Vehicle Quality,
Smooth transmission and brakes,1,Vehicle Quality,
Best rental company in the area,1,Overall Experience,
Quick resolution of minor issue,1,Customer Service,
Convenient mobile check-in option,1,Booking Process,
Spacious trunk for all our luggage,1,Vehicle Quality,
Excellent GPS system included,1,Vehicle Quality,
Friendly reminder before pickup,1,Communication,
No hidden damage or problems,1,Vehicle Quality,
Perfect rental for business trip,1,Overall Experience,
Car was a pleasure to drive,1,Vehicle Quality,
Staff remembered me from last time,1,Staff Interaction,
Easy to find parking location,1,Process Efficiency,
Great fuel economy on highway,1,Vehicle Quality,
All accessories worked properly,1,Vehicle Quality,
Very professional operation,1,Overall Experience,
Quick replacement when needed,1,Customer Service,
Clear instructions provided,1,Communication,
Like driving a showroom car,1,Vehicle Quality,
No extra charges at return,1,Pricing,
Vehicle was ready early,1,Process Efficiency,
Perfect size for city driving,1,Vehicle Quality,
Helpful with insurance questions,1,Staff Interaction,
Cleanest rental I've ever seen,1,Vehicle Quality,
Made our trip unforgettable,1,Overall Experience,
Fast online reservation system,1,Booking Process,
Excellent condition tires and brakes,1,Vehicle Quality,
No pressure to buy extras,1,Staff Interaction,
Comfortable for long distances,1,Vehicle Quality,
Everything as promised,1,Overall Experience,
Quick inspection at return,1,Process Efficiency,
Great family-friendly options,1,Vehicle Quality,
Super clean and sanitized,1,Vehicle Quality,
Perfect for our road trip,1,Overall Experience,
Helpful with car seat installation,1,Staff Interaction,
No issues with navigation system,1,Vehicle Quality,
Better than expected quality,1,Vehicle Quality,
Very satisfied customer,1,Overall Experience,
Car reeked of stale smoke,-1,Vehicle Quality,
Engine warning light came on,-1,Vehicle Quality,
Rude staff ignored my complaints,-1,Staff Interaction,
Waited over an hour to get car,-1,Process Efficiency,
Broken seat adjuster not disclosed,-1,Vehicle Quality,
Dirty exterior with bird droppings,-1,Vehicle Quality,
Charged for pre-existing damage,-1,Pricing,
AC blew warm air only,-1,Vehicle Quality,
Reservation lost despite confirmation,-1,Booking Process,
No apology for their mistakes,-1,Customer Service,
Uncomfortable seats caused back pain,-1,Vehicle Quality,
Radio didn't work at all,-1,Vehicle Quality,
Overpriced for what we received,-1,Pricing,
No help with flat tire,-1,Customer Service,
Car had no power when accelerating,-1,Vehicle Quality,
Filthy cup holders and dashboard,-1,Vehicle Quality,
Extra insurance pushed aggressively,-1,Staff Interaction,
Key fob battery died immediately,-1,Vehicle Quality,
No child seats available as promised,-1,Vehicle Quality,
Scratches all over the body,-1,Vehicle Quality,
No refund for early return,-1,Pricing,
Dented bumper covered up,-1,Vehicle Quality,
Staff argued about damage claims,-1,Staff Interaction,
Broken door handle made entry difficult,-1,Vehicle Quality,
Reservation system crashed,-1,Booking Process,
No response to complaint emails,-1,Communication,
Unsafe bald tires,-1,Vehicle Quality,
Charged cleaning fee unjustly,-1,Pricing,
No GPS despite reservation note,-1,Vehicle Quality,
Dirty floor mats with stains,-1,Vehicle Quality,
Engine made strange noises,-1,Vehicle Quality,
No courtesy shuttle as advertised,-1,Process Efficiency,
Rental counter understaffed,-1,Process Efficiency,
Car smelled like wet dog,-1,Vehicle Quality,
No instructions for features,-1,Communication,
Hard to reach customer service,-1,Customer Service,
Stained upholstery and seats,-1,Vehicle Quality,
Charged twice for same rental,-1,Pricing,
No warning about toll charges,-1,Communication,
Unreliable pickup service,-1,Process Efficiency,
Broken climate control system,-1,Vehicle Quality,
Reserved model not available,-1,Vehicle Quality,
No compensation for inconvenience,-1,Customer Service,
Dirty windows impaired visibility,-1,Vehicle Quality,
Excessive paperwork required,-1,Process Efficiency,
No help with luggage,-1,Staff Interaction,
Dashboard lights flickered,-1,Vehicle Quality,
No follow-up after complaint,-1,Customer Service,
Uncomfortable ride quality,-1,Vehicle Quality,
Misleading photos of vehicle,-1,Vehicle Quality,
Late night return not accommodated,-1,Process Efficiency,
No spare tire in trunk,-1,Vehicle Quality,
Charged for full tank despite refill,-1,Pricing,
Worn out brake pads,-1,Vehicle Quality,
No response to reservation query,-1,Communication,
Unpleasant chemical smell inside,-1,Vehicle Quality,
Damaged wheel covers,-1,Vehicle Quality,
No apology for overbooking,-1,Customer Service,
Difficult to find location,-1,Process Efficiency,
No child lock functionality,-1,Vehicle Quality,
Excessive wear and tear,-1,Vehicle Quality,
No assistance at return area,-1,Staff Interaction,
Sticky steering wheel,-1,Vehicle Quality,
Broken cup holders,-1,Vehicle Quality,
No proper cleaning between rentals,-1,Vehicle Quality,
Unclear fuel policy,-1,Communication,
Unresponsive to phone calls,-1,Customer Service,
Faulty Bluetooth connection,-1,Vehicle Quality,
No handicap accessibility,-1,Process Efficiency,
Damaged interior trim,-1,Vehicle Quality,
No compensation for delay,-1,Customer Service,
Unpleasant staff attitude,-1,Staff Interaction,
No proper maintenance records,-1,Vehicle Quality,
Unsafe vehicle condition,-1,Vehicle Quality,
No smile or greeting,-1,Staff Interaction,
Unreliable reservation system,-1,Booking Process,
No proper signage at location,-1,Process Efficiency,
Uncomfortable headrest position,-1,Vehicle Quality,
No option to extend rental,-1,Process Efficiency,
Unfair damage assessment,-1,Pricing,
No proper cleaning supplies,-1,Vehicle Quality,
Unhelpful with directions,-1,Staff Interaction,
Unreliable pickup time,-1,Process Efficiency,
Unpleasant return experience,-1,Overall Experience,
Unclear pricing structure,-1,Pricing,
Unprofessional email responses,-1,Communication,
Unsafe parking area,-1,Process Efficiency,
Uncomfortable for tall drivers,-1,Vehicle Quality,
Unacceptable wait time,-1,Process Efficiency,
Unpleasant first impression,-1,Overall Experience,
Unfair mileage charges,-1,Pricing,
Unresponsive manager,-1,Customer Service,
Unreliable vehicle history,-1,Vehicle Quality,
Uncomfortable back seats,-1,Vehicle Quality,
Unclear contract terms,-1,Communication,
Unhelpful at drop-off,-1,Staff Interaction,
Unpleasant customer service,-1,Customer Service,
Unreliable app functionality,-1,Booking Process,
Unsafe child seat installation,-1,Vehicle Quality,
Unfair late return policy,-1,Pricing,
Unprofessional uniform,-1,Staff Interaction,
Unacceptable cleanliness,-1,Vehicle Quality,
Unpleasant smell throughout,-1,Vehicle Quality,
Unreliable roadside assistance,-1,Customer Service,
Uncomfortable driving position,-1,Vehicle Quality,
Unclear insurance options,-1,Communication,
Unhelpful with special requests,-1,Staff Interaction,
Unpleasant overall experience,-1,Overall Experience,
Unfair additional charges,-1,Pricing,
Unresponsive to feedback,-1,Customer Service,
Unreliable vehicle condition,-1,Vehicle Quality,
Uncomfortable climate control,-1,Vehicle Quality,
Unclear return instructions,-1,Communication,
Unhelpful during emergency,-1,Staff Interaction,
Unpleasant staff demeanor,-1,Staff Interaction,
Unreliable reservation status,-1,Booking Process,
Unsafe driving experience,-1,Vehicle Quality,
Uncomfortable noise levels,-1,Vehicle Quality,
Unclear damage policy,-1,Communication,
Unhelpful with extensions,-1,Staff Interaction,
Unpleasant booking process,-1,Booking Process,
Unfair deposit handling,-1,Pricing,
Unresponsive to emails,-1,Communication,
Unreliable pickup location,-1,Process Efficiency,
Uncomfortable seat belts,-1,Vehicle Quality,
Unclear fuel return policy,-1,Communication,
Unhelpful with complaints,-1,Customer Service,
Unpleasant vehicle condition,-1,Vehicle Quality,
Unfair cleaning charges,-1,Pricing,
Unresponsive social media,-1,Communication,
Unreliable maintenance,-1,Vehicle Quality,
Uncomfortable leg room,-1,Vehicle Quality,
Unclear cancellation policy,-1,Communication,
Unhelpful with refunds,-1,Customer Service,
Unpleasant service attitude,-1,Customer Service,
Unreliable special offers,-1,Pricing,
Unsafe vehicle handling,-1,Vehicle Quality,
Uncomfortable headroom,-1,Vehicle Quality,
Unclear additional driver policy,-1,Communication,
Unhelpful with insurance claims,-1,Staff Interaction,
Unpleasant return process,-1,Process Efficiency,
Unfair upgrade charges,-1,Pricing,
Unresponsive phone support,-1,Customer Service,
Unreliable vehicle availability,-1,Vehicle Quality,
Uncomfortable armrest position,-1,Vehicle Quality,
Unclear loyalty program,-1,Communication,
Unhelpful with damage disputes,-1,Staff Interaction,
Unpleasant staff communication,-1,Staff Interaction,
Unreliable mileage tracking,-1,Pricing,
Unsafe tire condition,-1,Vehicle Quality,
Uncomfortable pedal placement,-1,Vehicle Quality,
Unclear roadside policy,-1,Communication,
Unhelpful with special needs,-1,Staff Interaction,
Unpleasant rental duration,-1,Overall Experience,
Unfair age restrictions,-1,Pricing,
Unresponsive to special requests,-1,Customer Service,
Unreliable vehicle features,-1,Vehicle Quality,
Uncomfortable for passengers,-1,Vehicle Quality,
Unclear late return options,-1,Communication,
Unhelpful with technical issues,-1,Staff Interaction,
Unpleasant business interaction,-1,Overall Experience,
Unfair insurance requirements,-1,Pricing,
Unresponsive to urgent matters,-1,Customer Service,
Unreliable vehicle performance,-1,Vehicle Quality,
Uncomfortable seat material,-1,Vehicle Quality,
Unclear additional fees,-1,Communication,
Unhelpful with loyalty benefits,-1,Staff Interaction,
Unpleasant company policies,-1,Overall Experience,
Unfair deposit refund,-1,Pricing,
Unresponsive to damage claims,-1,Customer Service,
Unreliable vehicle electronics,-1,Vehicle Quality,
Uncomfortable for elderly,-1,Vehicle Quality,
Unclear vehicle inspection,-1,Communication,
Unhelpful with roadside issues,-1,Staff Interaction,
Unpleasant corporate experience,-1,Overall Experience,
Unfair mileage calculation,-1,Pricing,
Unresponsive to complaints,-1,Customer Service,
Unreliable transmission,-1,Vehicle Quality,
Uncomfortable for disabled,-1,Vehicle Quality,
Unclear pickup procedure,-1,Communication,
Unhelpful with reservation changes,-1,Staff Interaction,
Unpleasant franchise experience,-1,Overall Experience,
Unfair young driver fee,-1,Pricing,
Unresponsive to suggestions,-1,Customer Service,
Unreliable suspension,-1,Vehicle Quality,
Uncomfortable for large families,-1,Vehicle Quality,
Unclear insurance coverage,-1,Communication,
Unhelpful with contract questions,-1,Staff Interaction,
Unpleasant airport rental,-1,Overall Experience,
Unfair additional driver fee,-1,Pricing,
Unresponsive to compliments,-1,Customer Service,
Unreliable braking system,-1,Vehicle Quality,
Uncomfortable for pets,-1,Vehicle Quality,
Unclear special offer terms,-1,Communication,
Unhelpful with vehicle choice,-1,Staff Interaction,
Unpleasant weekend experience,-1,Overall Experience,
Unfair weekend rates,-1,Pricing,
Unresponsive to positive feedback,-1,Customer Service,
Unreliable steering,-1,Vehicle Quality,
Uncomfortable for long trips,-1,Vehicle Quality,
Unclear loyalty benefits,-1,Communication,
Unhelpful with feature explanations,-1,Staff Interaction,
Unpleasant holiday experience,-1,Overall Experience,
Unfair holiday pricing,-1,Pricing,
Unresponsive to thank you notes,-1,Customer Service,
Unreliable engine performance,-1,Vehicle Quality,
Uncomfortable for business use,-1,Vehicle Quality,
Unclear corporate rates,-1,Communication,
Unhelpful with account issues,-1,Staff Interaction,
Unpleasant business rental,-1,Overall Experience,
Unfair business charges,-1,Pricing,
Unresponsive to corporate clients,-1,Customer Service,
Unreliable hybrid system,-1,Vehicle Quality,
Uncomfortable for city driving,-1,Vehicle Quality,
Unclear fuel options,-1,Communication,
Unhelpful with technical features,-1,Staff Interaction,
Unpleasant luxury rental,-1,Overall Experience,
Unfair luxury charges,-1,Pricing,
Unresponsive to VIP customers,-1,Customer Service,
Unreliable premium features,-1,Vehicle Quality,
Uncomfortable sport seats,-1,Vehicle Quality,
Unclear premium benefits,-1,Communication,
Unhelpful with luxury models,-1,Staff Interaction,
Unpleasant SUV experience,-1,Overall Experience,
Unfair SUV rates,-1,Pricing,
Unresponsive to SUV requests,-1,Customer Service,
Unreliable 4WD system,-1,Vehicle Quality,
Uncomfortable third row,-1,Vehicle Quality,
Unclear SUV policies,-1,Communication,
Unhelpful with large vehicle handling,-1,Staff Interaction,
Unpleasant minivan rental,-1,Overall Experience,
Unfair minivan pricing,-1,Pricing,
Unresponsive to family needs,-1,Customer Service,
Unreliable sliding doors,-1,Vehicle Quality,
Uncomfortable minivan seating,-1,Vehicle Quality,
Unclear minivan features,-1,Communication,
Unhelpful with child safety,-1,Staff Interaction,
Unpleasant convertible experience,-1,Overall Experience,
Unfair convertible premium,-1,Pricing,
Unresponsive to roof issues,-1,Customer Service,
Unreliable convertible top,-1,Vehicle Quality,
Uncomfortable wind noise,-1,Vehicle Quality,
Unclear convertible policies,-1,Communication,
Unhelpful with top operation,-1,Staff Interaction,
Unpleasant truck rental,-1,Overall Experience,
Unfair truck deposit,-1,Pricing,
Unresponsive to truck queries,-1,Customer Service,
Unreliable towing capacity,-1,Vehicle Quality,
Uncomfortable truck cabin,-1,Vehicle Quality,
Unclear truck regulations,-1,Communication,
Unhelpful with loading,-1,Staff Interaction,
Unpleasant van experience,-1,Overall Experience,
Unfair van rental rates,-1,Pricing,
Unresponsive to van requests,-1,Customer Service,
Unreliable van features,-1,Vehicle Quality,
Uncomfortable van seating,-1,Vehicle Quality,
Unclear van capacity,-1,Communication,
Unhelpful with van dimensions,-1,Staff Interaction,
Unpleasant eco-car experience,-1,Overall Experience,
Unfair eco-car limitations,-1,Pricing,
Unresponsive to eco concerns,-1,Customer Service,
Unreliable electric range,-1,Vehicle Quality,
Uncomfortable eco-car size,-1,Vehicle Quality,
Unclear charging policies,-1,Communication,
Unhelpful with EV features,-1,Staff Interaction,
Unpleasant sports car rental,-1,Overall Experience,
Unfair sports car deposit,-1,Pricing,
Unresponsive to performance questions,-1,Customer Service,
Unreliable sports handling,-1,Vehicle Quality,
Uncomfortable sports suspension,-1,Vehicle Quality,
Unclear track day policies,-1,Communication,
Unhelpful with performance modes,-1,Staff Interaction,