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slue-phase-2

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Subset (4)

hvb · 19.2k rows

Split (3)

train · 11.3k rows

issue_id stringclasses 867 values	speaker_id stringclasses 58 values	text stringlengths 1 282	utt_index int32 1 72	channel int32 1 2	role stringclasses 2 values	start_ms int32 0 132k	duration_ms int32 240 18.7k	intent stringclasses 8 values	dialog_acts listlengths 1 6
0002f70f7386445b	46	hello this is harper valley national bank	1	2	agent	1,669	2,670	replace card	[ "statement_open" ]
0002f70f7386445b	46	my name is elizabeth	2	2	agent	4,839	1,140	replace card	[ "statement_open" ]
0002f70f7386445b	46	how can i help you today	3	2	agent	6,469	1,230	replace card	[ "question_general" ]
0002f70f7386445b	44	hi	4	1	caller	12,890	330	replace card	[ "statement_open" ]
0002f70f7386445b	44	my name is patricia brown	5	1	caller	13,720	1,440	replace card	[ "statement_open" ]
0002f70f7386445b	44	i lost my debit card	6	1	caller	17,420	960	replace card	[ "statement_problem" ]
0002f70f7386445b	44	can you send me a new one	7	1	caller	19,190	810	replace card	[ "statement_problem" ]
0002f70f7386445b	46	which card would you like to replace	8	2	agent	21,539	1,830	replace card	[ "question_check" ]
0002f70f7386445b	44	my	9	1	caller	27,820	510	replace card	[ "answer_general" ]
0002f70f7386445b	44	debit card	10	1	caller	29,120	690	replace card	[ "answer_general" ]
0002f70f7386445b	46	can you repeat that please	11	2	agent	29,569	1,140	replace card	[ "question_repeat" ]
0002f70f7386445b	44	yes	12	1	caller	34,090	300	replace card	[ "answer_agree" ]
0002f70f7386445b	44	my debit card	13	1	caller	34,920	1,170	replace card	[ "answer_general" ]
0002f70f7386445b	46	is there anything else i can help you with today	14	2	agent	36,139	2,400	replace card	[ "question_general" ]
0002f70f7386445b	44	no that was going to be it	15	1	caller	42,490	1,830	replace card	[ "answer_dis", "statement_close" ]
0002f70f7386445b	46	thank you for calling have a great day	16	2	agent	43,639	1,860	replace card	[ "thanks", "statement_close" ]
0002f70f7386445b	44	bye	17	1	caller	48,820	420	replace card	[ "statement_close" ]
0091a706bc604188	3	hello this is harper valley national bank my name is jennifer how can i help you today	3	2	agent	2,440	4,710	check balance	[ "question_general", "statement_open" ]
0091a706bc604188	44	hi my name is elizabeth david i need to check my account balance	4	1	caller	10,690	4,080	check balance	[ "statement_open", "statement_problem" ]
0091a706bc604188	3	alright which one would you like to check	7	2	agent	17,640	1,500	check balance	[ "question_check", "acknowledge" ]
0091a706bc604188	44	my checking account	8	1	caller	22,790	1,140	check balance	[ "answer_general" ]
0091a706bc604188	3	alright your balance is a hundred and thirty four dollars	9	2	agent	28,140	2,730	check balance	[ "acknowledge", "answer_general" ]
0091a706bc604188	3	is there anything else i can help you with today	10	2	agent	34,740	1,770	check balance	[ "question_general" ]
0091a706bc604188	44	thank you	11	1	caller	37,320	300	check balance	[ "thanks" ]
0091a706bc604188	44	that was going to be it	12	1	caller	39,820	960	check balance	[ "statement_close" ]
0091a706bc604188	3	alright well thank you very much	13	2	agent	40,440	2,340	check balance	[ "thanks", "statement_close" ]
00d676d7058c49bb	17	hello this is happy valley national bank my name is jennifer how can i help you today	2	2	agent	1,689	5,010	transfer money	[ "question_general", "statement_open" ]
00d676d7058c49bb	60	hi my name is robert johnson i would like to transfer money between my accounts	3	1	caller	7,820	4,290	transfer money	[ "statement_open", "statement_problem" ]
00d676d7058c49bb	17	oh sure i can help you with that	4	2	agent	12,989	1,530	transfer money	[ "acknowledge" ]
00d676d7058c49bb	17	uh what is the transfer amount	5	2	agent	15,019	1,710	transfer money	[ "question_check", "disfluency" ]
00d676d7058c49bb	60	uh the amount is one hundred and thirty five dollars	6	1	caller	18,170	3,120	transfer money	[ "answer_general", "disfluency" ]
00d676d7058c49bb	17	okay what is the source of the account	7	2	agent	22,519	1,980	transfer money	[ "question_check", "acknowledge" ]
00d676d7058c49bb	60	savings	8	1	caller	25,830	720	transfer money	[ "answer_general" ]
00d676d7058c49bb	17	and what is the destination account	9	2	agent	28,119	2,100	transfer money	[ "question_check" ]
00d676d7058c49bb	60	checking	10	1	caller	31,420	480	transfer money	[ "answer_general" ]
00d676d7058c49bb	17	okay	11	2	agent	33,289	570	transfer money	[ "acknowledge" ]
00d676d7058c49bb	17	so uh one hundred and thirty five dollars has been transferred from your savings account to your checking account is there anything else i can help you with	12	2	agent	35,689	9,000	transfer money	[ "question_general", "statement_general", "disfluency" ]
00d676d7058c49bb	60	no thank you	13	1	caller	45,720	690	transfer money	[ "answer_dis", "thanks" ]
00d676d7058c49bb	17	thank you for calling have a great day	14	2	agent	47,589	1,740	transfer money	[ "thanks", "statement_close" ]
00d676d7058c49bb	60	you too bye bye	15	1	caller	50,220	990	transfer money	[ "statement_close" ]
00f7dce6fc3849a2	44	hello this is harper valley national bank my name is michael	1	2	agent	2,620	2,700	replace card	[ "statement_open" ]
00f7dce6fc3849a2	44	how can i help you today	2	2	agent	5,820	780	replace card	[ "question_general" ]
00f7dce6fc3849a2	6	hi my name is linda brown i lost my credit card can you send me a new one	3	1	caller	9,390	5,160	replace card	[ "statement_open", "statement_problem", "other" ]
00f7dce6fc3849a2	44	which card would you like to apply	4	2	agent	16,620	1,200	replace card	[ "question_check" ]
00f7dce6fc3849a2	6	my credit card	5	1	caller	22,820	780	replace card	[ "answer_general" ]
00f7dce6fc3849a2	44	alright i've ordered your replacement credit card is there anything else i can help you with today	6	2	agent	22,920	4,350	replace card	[ "question_general", "acknowledge", "statement_general" ]
00f7dce6fc3849a2	6	no thank you	7	1	caller	30,260	630	replace card	[ "answer_dis", "thanks" ]
00f7dce6fc3849a2	44	thank you for calling and have a great day	8	2	agent	30,420	1,680	replace card	[ "thanks", "statement_close" ]
010d38f5ada54e0d	53	hello this is harper valley national bank my name is john how can i help you today	1	2	agent	2,019	4,680	check balance	[ "question_general", "statement_open" ]
010d38f5ada54e0d	56	hi my name is james miller i would like to check my account balance	2	1	caller	7,760	5,010	check balance	[ "statement_open", "statement_problem" ]
010d38f5ada54e0d	53	of course and which account would you like to check	3	2	agent	13,919	2,520	check balance	[ "question_check", "acknowledge" ]
010d38f5ada54e0d	56	my savings account	4	1	caller	17,790	1,260	check balance	[ "answer_general" ]
010d38f5ada54e0d	53	alright and your savings account balance is a hundred and six dollars is there anything else i can help you with	5	2	agent	20,679	5,430	check balance	[ "question_general", "acknowledge" ]
010d38f5ada54e0d	56	no thank you that was it	6	1	caller	27,520	1,560	check balance	[ "answer_dis", "thanks" ]
010d38f5ada54e0d	53	thank you for calling you have a great day	7	2	agent	30,539	1,830	check balance	[ "thanks", "statement_close" ]
010d38f5ada54e0d	56	you too	8	1	caller	34,320	450	check balance	[ "statement_close" ]
010eaccb7a23436f	57	hello this is harper valley national bank my name is linda how can i help you today	3	2	agent	1,719	4,440	schedule appointment	[ "question_general", "statement_open" ]
010eaccb7a23436f	17	hi my name is linda garcia i would like to schedule an appointment	4	1	caller	7,190	4,110	schedule appointment	[ "statement_open", "statement_problem" ]
010eaccb7a23436f	57	what day would you like for your appointment	10	2	agent	15,519	1,950	schedule appointment	[ "question_general" ]
010eaccb7a23436f	17	monday	11	1	caller	18,690	570	schedule appointment	[ "answer_general" ]
010eaccb7a23436f	57	monday	12	2	agent	19,889	480	schedule appointment	[ "statement_general" ]
010eaccb7a23436f	57	and what time would you like for your appointment	15	2	agent	24,619	2,130	schedule appointment	[ "question_general" ]
010eaccb7a23436f	17	uh eleven a m	17	1	caller	28,590	1,500	schedule appointment	[ "answer_general" ]
010eaccb7a23436f	57	i have scheduled your appointment for monday at eleven a m	20	2	agent	36,529	4,050	schedule appointment	[ "statement_general" ]
010eaccb7a23436f	57	is there anything else i can help you with	22	2	agent	41,419	1,860	schedule appointment	[ "question_general" ]
010eaccb7a23436f	17	uh no all i need for today thank you so much	23	1	caller	44,360	2,820	schedule appointment	[ "answer_dis", "thanks" ]
010eaccb7a23436f	57	thank you for calling have a great day	25	2	agent	48,919	1,800	schedule appointment	[ "thanks", "statement_close" ]
010eaccb7a23436f	17	you too bye bye	27	1	caller	51,690	1,050	schedule appointment	[ "statement_close" ]
010eaccb7a23436f	57	bye	28	2	agent	54,399	240	schedule appointment	[ "statement_close" ]
0126ffdce48049a9	36	hello this is harper valley national bank my name is mary how can i help you today	2	2	agent	1,270	3,870	get branch hours	[ "question_general", "statement_open" ]
0126ffdce48049a9	57	uh hi mary my name is david jones	4	1	caller	9,020	3,300	get branch hours	[ "statement_open", "disfluency" ]
0126ffdce48049a9	36	how can i help you today	7	2	agent	16,880	1,110	get branch hours	[ "question_general" ]
0126ffdce48049a9	57	i wanted to know the local branch hours	9	1	caller	21,690	2,580	get branch hours	[ "statement_problem" ]
0126ffdce48049a9	36	the branch hours are nine thirty a m a m to five o'clock p m	13	2	agent	28,170	3,180	get branch hours	[ "answer_general" ]
0126ffdce48049a9	57	okay thank you	16	1	caller	35,550	1,110	get branch hours	[ "thanks", "acknowledge" ]
0126ffdce48049a9	36	is there anything else i can help you with	19	2	agent	39,170	1,410	get branch hours	[ "question_general" ]
0126ffdce48049a9	57	no that will be all thank you	22	1	caller	44,190	1,590	get branch hours	[ "answer_dis", "thanks", "statement_close" ]
0126ffdce48049a9	36	thank you for calling have a great day	23	2	agent	44,540	1,410	get branch hours	[ "thanks", "statement_close" ]
020e48edcf0940a4	56	hello this is harper valley national bank my name is michael	1	2	agent	1,693	4,320	transfer money	[ "statement_open" ]
020e48edcf0940a4	56	how can i help you today	2	2	agent	6,663	1,290	transfer money	[ "question_general" ]
020e48edcf0940a4	48	hi my name is jennifer brown	4	1	caller	11,620	2,280	transfer money	[ "statement_open" ]
020e48edcf0940a4	48	i would like to transfer money between my accounts	5	1	caller	14,650	3,780	transfer money	[ "answer_general" ]
020e48edcf0940a4	56	okay uhm what is the transfer amount	6	2	agent	17,693	2,730	transfer money	[ "question_check", "acknowledge", "disfluency" ]
020e48edcf0940a4	48	the amount is one hundred and forty six dollars	7	1	caller	24,760	3,810	transfer money	[ "answer_general" ]
020e48edcf0940a4	56	okay	8	2	agent	28,593	780	transfer money	[ "acknowledge" ]
020e48edcf0940a4	56	and what is the source account	9	2	agent	30,893	1,710	transfer money	[ "question_check" ]
020e48edcf0940a4	48	checking account	10	1	caller	37,320	930	transfer money	[ "answer_general" ]
020e48edcf0940a4	56	okay and what is the destination account	11	2	agent	37,393	2,580	transfer money	[ "question_check", "acknowledge" ]
020e48edcf0940a4	48	savings account	12	1	caller	44,920	930	transfer money	[ "answer_general" ]
020e48edcf0940a4	56	okay	13	2	agent	45,493	570	transfer money	[ "acknowledge" ]
020e48edcf0940a4	56	alright i have one hundred and forty six dollars has been transferred from your checking account to your savings account	14	2	agent	46,523	8,100	transfer money	[ "acknowledge", "statement_general", "disfluency", "other" ]
020e48edcf0940a4	56	is there anything else i can help you with	15	2	agent	55,893	1,680	transfer money	[ "question_general" ]
020e48edcf0940a4	48	no that's all i needed help with today thank you so much for your help	16	1	caller	61,590	3,720	transfer money	[ "answer_dis", "thanks", "statement_close" ]
020e48edcf0940a4	56	thank you for calling have a great day	17	2	agent	64,063	3,270	transfer money	[ "thanks", "statement_close" ]
020e48edcf0940a4	48	you too bye bye	18	1	caller	70,720	1,380	transfer money	[ "statement_close" ]
020e48edcf0940a4	56	bye	19	2	agent	70,693	720	transfer money	[ "statement_close" ]
0224c92b64d144d4	29	hello this is harper valley national bank my name is robert	1	2	agent	3,019	3,930	reset password	[ "statement_open" ]
0224c92b64d144d4	29	how can i help you today	3	2	agent	8,119	1,020	reset password	[ "question_general" ]
0224c92b64d144d4	48	hi my name is john garcia	4	1	caller	10,720	2,040	reset password	[ "statement_open" ]
0224c92b64d144d4	48	i would like to reset my password	5	1	caller	13,290	2,250	reset password	[ "statement_problem" ]

Subsets and Splits

Dialog Act Frequency

Reveals the frequency of different dialog acts in the dataset, highlighting which types of dialog acts are most common.

Longest Dialog Acts in HVB Train

Returns records where speakers use more than one dialog act in their statements, ordered by the number of dialog acts, providing basic insight into complex interactions.

Unique Dialog Acts in HVB Train

Lists all unique dialog act types present in the dataset, providing a simple overview of the types of dialogues.