input: [Rating] Negative [Author] liltedwilly Oriental, NC (Zone 8a) (3 reviews) December 15, 2002 [Content] 
output: After a very friendly email from Meredith in July, I ordered plants in Sept for an Oct delivery. No plants delivered, check cashed, no responses to numerous emails and phone calls (to answering machine). I have contacted the TN Division of Consumer Affairs. On January 6th, 2003, liltedwilly added the following: Just recd an apology ltr & refund from Meredith Bradford-Clebsch. Also enclosed were copies of a ltr to Better Business Bureau and a notice dated 11/10/02 re order delays due to fireant quarantine. Ms. Clebsch stated the notice was sent to all pending orders after the end of 10/02. I never recd this notice. Non-response to emails was a software problem and unanswered phone messages was a personnel problem. Ms. Clebsch had been away during this period. She indicated she would ship this spring the plants I had previously ordered. Whether any of this would have happened without my contacting TN Dept of Consumer Affairs in unknown. On June 12th, 2003, liltedwilly added the following: Spring is almost over and I have not received the plants Ms. Clebsch stated would be sent. I will not be ordering any more plants from them.