input: [Rating] Negative [Author] Commonsense Rock Hill, SC (Zone 7b) (11 reviews) October 21, 2003 [Content] 
output: These people have never cashed my check. The delivery date I requested has come and gone. They have not answered e-mail, and their fax/phone number is constantly busy. Now I have had to incur the cost of cancelling my check. On November 4th, 2003, Commonsense added the following: I received a long, rambling e-mail which told me about all sorts of personal and business problems the company has been having, from downed power lines to changes in shipping regulations to employee problems. I didn't need to know any of this, and it was almost embarrassing. The owner says she has "made good" on any and all problems she has had with any orders - despite the fact that my order never arrived. I have told the owner that she needs to do as well as other online companies in terms of answering the phone and e-mails. It sounds to me like she is completely out of her depth and has no concept of what it takes to run a business. I'll chalk it up to experience. Hope I've saved someone else the same hassles.