input: [Author] Bob_Robertson Aug 14, 2009 12:14 PM EDT [Content] 
output: When I first used Linux, I mean really first, back in 16 floppy disks to install (because I didn't know about accessing repositories on the 'Net so I got the entire Debian of the day), I wrote to one developer to ask, "What is the default directory for the HTML files for the web server?" The Debian developer responded in great hostility and vitrol, with several comments that added up to RTFM! I wrote back, saying where I had looked and what I'd read, and he realized that I had in fact Read The Fine Manual and it wasn't there. He had assumed that I would know it's /var/www That was also before I knew about /usr/share/doc which, in Debian at least, is the wellspring of all technical information. It's not always UNDERSTANDABLE, but it's there.